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#1 Edna41


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Posted 14 February 2011 - 03:49 PM

I received a Cruz R101 ereader from my daughter last week. I added a 32bit SanDisk, and downloaded the reader update. It would not install. I kept getting the android with the triangle & exclamination mark. Each time I tried to install.. I had to use the reset to get back to the cruz screen, and try again. Well, the last attempt, i used the reset, and it closed as usual. BUT now it will NOT turn on. Anyone know what to do? I posted to the cruz trouble shooting sight, but so far, no reply. Thanks for any help you can give.

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#2 LadyReb


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Posted 20 February 2011 - 04:32 PM

Hello Edna,

Sorry to hear about the trouble with your ereader. I was doing some looking around online, and I came across this:


Have you tried that?

Oops, just tried that link, and it just takes you to the beginning support page. To get to the link I wanted you to see, click on Troubleshooter, then highlight Support-Model-Reader, click on 'continue to step 2', and then you'll see a page with a list of problems and the last one says, "What should I do if my Cruz Reader will not turn on?". Click on "see complete answer", and you'll see a page with instructions on how to open up the reader and unplug the cable to the battery and then plug it back in.

My apologies if you've already tried this.

I hope you get your reader working. I also have an e-reader (a Sony) and I'm really enjoying it.

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