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XP SP2 crashes randomly


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18 replies to this topic

#1 HuckerJ

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Posted 21 October 2004 - 07:52 PM

My computer restarts randomly. It never crashed before SP2 so I'm pretty sure it's not a hardware problem. Upon restarting I get " The has recovered from a serious error." So I send the error report that appears and get a message about a microsoft help site not being found. Any idea how to find whats causing to restart?

Error Signature:

BCCode : 1000008e    BCP1 : C0000005    BCP2 : BF805900    BCP3 : BA872C50
BCP4 : 00000000    OSVer : 5_1_2600    SP : 2_0    Product : 256_1   


There are 10 kinds of people. Those who understand binary notation, and those who do not.
Posted Image - It plays, it streams, it kills WiMPs!!

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#2 Grinler

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Posted 22 October 2004 - 04:51 PM

Does it say what program has recovered from the error?

#3 HuckerJ

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Posted 22 October 2004 - 05:11 PM

oops. I left out a word. It said "The system has recovered from a serious error."
There are 10 kinds of people. Those who understand binary notation, and those who do not.
Posted Image - It plays, it streams, it kills WiMPs!!

#4 Grinler

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Posted 22 October 2004 - 06:53 PM

Lets try this so we can see the error message before it reboots:

Double-click on the System incon in control panel

Then click the advanced tab

Then click the settings button in Startup and Recovery box

Then untick automatically restart in the system failure box.

This will cause the error screen to pause and not reboot, allowing you to write down the info

#5 HuckerJ

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Posted 26 October 2004 - 05:53 PM

OK, it finally crashed again. Since I'm lazy, I took a picture.
Posted Image
There are 10 kinds of people. Those who understand binary notation, and those who do not.
Posted Image - It plays, it streams, it kills WiMPs!!

#6 Grinler

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Posted 27 October 2004 - 10:48 PM

You may want to check and see if there are any new sound card, network card, and video card drivers for your machine. if there are , install them.

You may also want to disable antivirus temporarily and see if the error goes away,

These issues are generally driver related

#7 HuckerJ

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Posted 29 October 2004 - 08:33 PM

Okay, I updated my drivers. If I disabled anti-virus, it wouldn't be quite so temporary because these crashes only occur about twice a month.
There are 10 kinds of people. Those who understand binary notation, and those who do not.
Posted Image - It plays, it streams, it kills WiMPs!!

#8 JEservices

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Posted 29 October 2004 - 08:57 PM

I would suggest that you post a HiJack This log. Although most of my searches for this error come out in French, I was able to translate it. They did some repairs in the log, and it removed the error.

One of them mentioned removing the AGP video card, starting up the computer with on-board, turn it off, and put it back in. Although I have never used Microsoft's generic drivers (always the manufacturers from the install CDs), it seems to be a fix for some until the makers come up with a SP2 upgrade for their hardware.
We are all curious like a cat. We wonder, we ask, we learn.
Please post back when a suggestion works, so that others may learn.

#9 HuckerJ

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Posted 29 October 2004 - 09:40 PM

Ok. Here it is.

Logfile of HijackThis v1.98.2
Scan saved at 10:39:56 PM, on 10/29/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\WINDOWS\ATKKBService.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
c:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ABC\abc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\HuckerJ\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.macromedia.com/go/activation
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O8 - Extra context menu item: Open Link Target in Firefox - file://C:\Documents and Settings\HuckerJ\Application Data\Mozilla\Firefox\Profiles\default.zul\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewlink.html
O8 - Extra context menu item: View This Page in Firefox - file://C:\Documents and Settings\HuckerJ\Application Data\Mozilla\Firefox\Profiles\default.zul\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewpage.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/148119a...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - c:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll


There are 10 kinds of people. Those who understand binary notation, and those who do not.
Posted Image - It plays, it streams, it kills WiMPs!!

#10 Grinler

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Posted 30 October 2004 - 12:08 AM

Nothing bad there

#11 HuckerJ

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Posted 01 November 2004 - 08:02 PM

It crashed again :thumbsup: Got BSOD and same error . I guess I'll try disabling antivirus.

Edited by HuckerJ, 01 November 2004 - 08:48 PM.

There are 10 kinds of people. Those who understand binary notation, and those who do not.
Posted Image - It plays, it streams, it kills WiMPs!!

#12 Grinler

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Posted 01 November 2004 - 09:56 PM

If its norton, you may want to replace it with avg

#13 MsKaye

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Posted 02 November 2004 - 08:12 AM

did you disable antivirus before you installed SP2 if not Take off SP2 and remove antivirus and reinstall SP2 that usually fixes that problem.....

#14 HuckerJ

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Posted 08 November 2004 - 09:18 PM

I tried uninstalling SP2 and then reinstalling it with antivirus turned off. I thought it did the trick, but I just had another restart. Here's the error code:
http://oca.microsoft.com/en/Response.asp?SID=603
There are 10 kinds of people. Those who understand binary notation, and those who do not.
Posted Image - It plays, it streams, it kills WiMPs!!

#15 Grinler

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Posted 08 November 2004 - 11:48 PM

Did you download and run the diagnostic tool they told you to try?




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