Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

External HD not appearing.


  • Please log in to reply
2 replies to this topic

#1 matty34

matty34

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Portsmouth, United Kingdom
  • Local time:08:01 PM

Posted 13 February 2011 - 06:14 PM

Hi all @ BC.

A while back, My laptop (Which Sister was borrowing) motherboard/something fried, and I never really got round to fixing it. So I took the HD out and placed it into a External Case which she has been using ever since. I've recently just got it back, and for some odd reason I'm unable to actually connect it to my computer(Or locate it) via the two front USB ports. I am hoping to use this by the end of this week as I will be needing it when visiting family (Otherwords, keeping ahead of college assignments whilst visiting)

So, here is basically what I am getting, and what I have tried so far to try and fix the problem.

I know that the External HD is connecting to the computer as I'm hearing the sounds for connected and disconnected.

I've got into Device Manager to locate the HD, which I have found - unfortunately it's called Disk Drive, which from what I remember, that is not the name. I also repeated this on another Laptop that I have, and it's coming up with a name (Don't have the name on me, but if needs be can retrieve asap). When looking at the device status, it says that "No Drivers are installed for this device" <- Not too sure whether that could basically be the problem, however I don't believe I installed drivers when I first connected to this computer when I officially made it an External HD.

I've gone into Computer Management to see whether it would have came up under Disk Management or Removable Storage - again, this failed.

I looked at the Event Reviewer and found two warnings for Removable Storage Services which has given this description;

"The device number of a(n) disk drive cannot be determined. This device failed to configure. This event may be logged several times for the same device."


I've also just noticed when posting this that in Device Manager, under Storage Volumes, "Generic Volume" has a yellow symbol, which means (I believe) theres an error or the driver isn't updated. I tried doing a scan hardware changes, but this tends to just crash the program, it has also done this to the Disk Drive which I mentioned I saw in DM.

Edit #1

An icon has appeared on My Computer as G:\ - when trying to open it, I get this error; "G:\ refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location"

If anyone could help me fix this problem, it would be appreciated.

Many Thanks,
Matty34.

Edited by matty34, 13 February 2011 - 06:20 PM.


BC AdBot (Login to Remove)

 


#2 matty34

matty34
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Portsmouth, United Kingdom
  • Local time:08:01 PM

Posted 15 February 2011 - 12:18 PM

Anyone? :)

#3 matty34

matty34
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Portsmouth, United Kingdom
  • Local time:08:01 PM

Posted 16 February 2011 - 06:12 PM

This can be locked now please.


I didn't think about the most easiest thing to check before going through the other stages which I had done - which is quite poor on my behalf. The conclusion that I have came to on fixing this, check the connection between the USB and Harddrive.


Sorry for posting this BleepingComputer - Please forgive! ;-)




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users