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bitdefender 2011 problem


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#1 dylan25

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Posted 13 February 2011 - 05:25 PM

Over the past couple of days every time i turn on my computer, bitdefender pops up saying it has detected something called exec.exe. when it tries to remove it, my computer always freezes. What should I do?

Edit: Moved topic from Introductions to the more appropriate forum. ~ Animal

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#2 quietman7

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Posted 14 February 2011 - 07:44 AM

Have you tried running your BitDefender scan in safe mode? If not, please do so.

Then download Malwarebytes' Anti-Malware (v1.50.1) and save it to your desktop.
  • Double-click on the setup file to install, then follow these instructions for doing a Quick Scan in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.

-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware as you may need to rename it or use RKill by Grinler.
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