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Win 7 Boggy and/or Freezing


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#1 thirdcoaster

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Posted 13 February 2011 - 02:46 PM

First of all, thanks for your assistance. I've been struggling with this issue for a few days, trying to remedy the situation on my own to no avail.

I have a two+ month old Toshiba Satellite C655 running Windows 7 Home premium. I purchases the unit @ Best Buy, and it probably still has a bunch or garbage programs on it that came with the computer, but up until a few days ago, it was running fast, so I let them be.

When the issue began it locked up while checking gmail, so I restarted. It continued after reboot, so I attempted to run a scan from malwarebytes, and it would not complete the scan without freezing again. Eventually I was able to run a scan via Webroot, and it came up with a handful of mal/trojans most of which were contained in cookies, and they were quarantined. Afterward I ran a malwarebytes scan again, with no results. Next I ran a disc defragger (for the first time on this system), and everything seemed to be okay. I woke up this morning, and had the same slow/freezing up issues after starting my comp. Again I ran a Webroot scan with no results this time, and another malwarebytes scan with no issues. I also ran a scan using Spybot, and it too found no issues. It is still acting slow and/or freezing, but will work for a short time every so often.

Now before an admin moves this to a malware forum, I have not had any negative results since the original scan, so I'm wondering if it could be something else...possibly hardware related, which would still be covered under warranty.

I can include any scan logs if someone would like them for assistance. Maybe getting rid of some of these superfluous programs would help?

Thanks again for your time and assistance.
-marcus

Edited by hamluis, 13 February 2011 - 07:14 PM.
Moved to Am I Infected from Win 7.


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#2 Allan

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Posted 13 February 2011 - 02:49 PM

Uninstalling programs does not speed up a computer. You've had malware - sorry, but the fault lies with the user, not the system.

You should be posting in the Am I Infected Forum.

#3 thirdcoaster

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Posted 13 February 2011 - 03:19 PM

Thanks Allan. Could you move this topic to the Am I Infected forum please?
-m

#4 Allan

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Posted 13 February 2011 - 03:23 PM

I'm not on the BC Staff but I've asked them to move it. Sit tight.

#5 hamluis

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Posted 13 February 2011 - 04:28 PM

Slow Computer-browser Check Here First; It May Not Be Malware - http://www.bleepingcomputer.com/forums/topic87058.html

Louis




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