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I need help


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#1 wtfhelpmeplz

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Posted 13 February 2011 - 12:21 PM

Last night my bf was on my computer and was like "o bleep...uhhh...." lol & I looked up to see my computer had been hit w/ system tool malware/whatever the hell it is. I tried everything and I can't get System Tool off of my computer. Mbam finds nothing when I scan in safe mode. I tried following the uninstall guide on here for system tool but mbam isn't finding anything....Im on a different computer right now trying to figure out what to do.
there are some other threads on here w/ ppl getting help removing this. im going to try and follow the basic instructions by myself minus the hijack logs ofcourse and see if I can work it out. But if anyone can help plz respond.

Edited by wtfhelpmeplz, 13 February 2011 - 12:56 PM.


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#2 boopme

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Posted 13 February 2011 - 02:56 PM

Hello and welcome. Let's try it a diiferent way.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Now go to step 22 in the guide...
http://www.bleepingcomputer.com/virus-removal/remove-system-tool

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 wtfhelpmeplz

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Posted 13 February 2011 - 03:17 PM

thanks for replying. i just tried to update my post but it isnt showing up. sorry if this info shows up twice. so earlier i tried to follow your instructions w/ helping another person w/ this problem from a couple days ago. nothing will work unless im in safe mode. it wont run root kill and has my internet connection disabled.
i dled the alternate file names of rootkill on a flash and tried it, still didnt work. dled the ATF cleaner and SUPERantispyware portable version w/ an update onto the flash. booted in safe mode. ran the ATF for firefox. ran the SUPERantispyware w/ the directions from the post. it found like like nearly 2000 infected files and i clicked ok quarantine all and rebooted normally. was going to run the ESET online scanner but the System Tool thing is still there on my desktop and wont allow me to do anything. so i had just turned the computer off to wait for help before i messed something up worse.
i will re try by following the directions you just posted. because my desktop wont allow me to do anything i have been using my laptop to read stuff on here and a flash to run the scans on the desktop. how do i go about posting my log on here since i cant copy and paste it? should i try to save it on notepad on my flash? and then open it on the laptop and copy and paste?
thank you soooo much for repsponding so fast!

#4 wtfhelpmeplz

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Posted 13 February 2011 - 03:28 PM

ok just booted the desktop is safe mode w/ networking, opened the SAS w/ flash but it didnt save the log (i guess cause its portable? i dunno....). i will just re scan w/ it and continue to follow the directions you just posted. ill be back when its finished to update...thanks again

(was just able to reconnect my internet will try to login here from my desktop so that i dont have to go back and forth b/w laptop and desktop and use flash as much....)

Edited by wtfhelpmeplz, 13 February 2011 - 03:30 PM.


#5 boopme

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Posted 13 February 2011 - 03:33 PM

OK, se if you can post the MBAM log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 wtfhelpmeplz

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Posted 13 February 2011 - 03:50 PM

ok im on my other comp while the SAS scans the desktop....its already found some registry and file threats. that scan took almost an hr last time so it might be a while til its finished.
i was able to boot in safe mode w/ networking and download the file you said to allow to merge w/ registry, dl the rootkill and run it. i downloaded the SAS and am re running the scan now. ill post the log to the SAS when its finished and then continue w/ directions to run MBAM and post that log as well.

#7 boopme

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Posted 13 February 2011 - 03:55 PM

No problem let it run. Malware tales time to remove.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 wtfhelpmeplz

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Posted 13 February 2011 - 04:26 PM

just finished SAS scan and rebooted in safe mood w/ networking and ran rkill.
rootkill log:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 02/13/2011 at 16:19:53.
Operating System: Windows 7 Home Premium


Processes terminated by Rkill or while it was running:

C:\Windows\SysWOW64\InfDefaultInstall.exe


Rkill completed on 02/13/2011 at 16:19:56.





~~~~~~~~~~~~~~

Here is the SAS log:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/13/2011 at 04:09 PM

Application Version : 4.48.1000

Core Rules Database Version : 6388
Trace Rules Database Version: 4200

Scan type : Quick Scan
Total Scan Time : 00:27:15

Memory items scanned : 400
Memory threats detected : 0
Registry items scanned : 1965
Registry threats detected : 1
File items scanned : 65511
File threats detected : 13

Trojan.Agent/Gen-FraudTool
(x86) [cEnOpGk01804] C:\PROGRAMDATA\CENOPGK01804\CENOPGK01804.EXE
C:\PROGRAMDATA\CENOPGK01804\CENOPGK01804.EXE
C:\Windows\Prefetch\CENOPGK01804.EXE-01813BE1.pf

Adware.Tracking Cookie
.collective-media.net [ C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.collective-media.net [ C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.collective-media.net [ C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.collective-media.net [ C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.collective-media.net [ C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.doubleclick.net [ C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.collective-media.net [ C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.apmebf.com [ C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
.mediaplex.com [ C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
ad.yieldmanager.com [ C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
ad.yieldmanager.com [ C:\Users\Tara\AppData\Local\Google\Chrome\User Data\Default\Cookies ]



~~~~~~~~~~~~~

Running the MBAM now will post log when its done

#9 wtfhelpmeplz

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Posted 13 February 2011 - 04:29 PM

just noticed that SAS scan says quick scan thought i had ran a complete scan heres the MBAM log while booted under safe mode w/ networking


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5755

Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385

2/13/2011 4:28:11 PM
mbam-log-2011-02-13 (16-28-11).txt

Scan type: Quick scan
Objects scanned: 167278
Time elapsed: 3 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Tara\AppData\Local\Temp\WSZugo.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\Users\Tara\downloads\whitesmokewritergeo9128_en.exe (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\Users\Tara\local settings\temporary internet files\Content.IE5\P2TQO9R3\wszugo[1].exe (Trojan.Downloader) -> Quarantined and deleted successfully.

#10 wtfhelpmeplz

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Posted 13 February 2011 - 05:50 PM

OK- so I rescanned the SAS because I mistakenly did a quick scan last time. Heres the log from the latest complete SAS scan:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/13/2011 at 05:38 PM

Application Version : 4.48.1000

Core Rules Database Version : 6388
Trace Rules Database Version: 4200

Scan type : Complete Scan
Total Scan Time : 01:02:43

Memory items scanned : 615
Memory threats detected : 0
Registry items scanned : 12823
Registry threats detected : 0
File items scanned : 138605
File threats detected : 32

Adware.Tracking Cookie
C:\Users\Tara\AppData\Local\Temp\Cookies\tara@2o7[1].txt
C:\Users\Tara\AppData\Local\Temp\Cookies\tara@doubleclick[1].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@2o7[2].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@ad.yieldmanager[2].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@advertising[2].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@apmebf[1].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@ar.atwola[1].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@at.atwola[1].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@atdmt[2].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@atwola[1].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@cdn.at.atwola[1].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@doubleclick[1].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@insightexpressai[2].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@mediaplex[2].txt
C:\Users\Tara\AppData\Roaming\Microsoft\Windows\Cookies\tara@tacoda.at.atwola[1].txt
.at.atwola.com [ C:\Users\Tara\AppData\Roaming\Mozilla\Firefox\Profiles\8i9h0x42.default\cookies.sqlite ]
.questionmarket.com [ C:\Users\Tara\AppData\Roaming\Mozilla\Firefox\Profiles\8i9h0x42.default\cookies.sqlite ]
.questionmarket.com [ C:\Users\Tara\AppData\Roaming\Mozilla\Firefox\Profiles\8i9h0x42.default\cookies.sqlite ]
cdn.uc.atwola.com [ C:\Users\Tara\AppData\Roaming\Mozilla\Firefox\Profiles\8i9h0x42.default\cookies.sqlite ]
.doubleclick.net [ C:\Users\Tara\AppData\Roaming\Mozilla\Firefox\Profiles\8i9h0x42.default\cookies.sqlite ]

Trojan.Agent/Gen-IEFake
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX2\H\IEXPLORE.EXE
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX2\PROCS\IEXPLORE.EXE
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX3\H\IEXPLORE.EXE
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX3\PROCS\IEXPLORE.EXE
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX4\H\IEXPLORE.EXE
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX4\PROCS\IEXPLORE.EXE

Trojan.Agent/Gen-IExplorer[Fake]
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX2\NIRD\IEXPLORE.EXE
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX3\NIRD\IEXPLORE.EXE
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX4\NIRD\IEXPLORE.EXE

Trojan.Agent/Gen-PEC
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX2\PROCS\EXPLORER.EXE
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX3\PROCS\EXPLORER.EXE
C:\USERS\TARA\APPDATA\LOCAL\TEMP\RARSFX4\PROCS\EXPLORER.EXE


~~~~~~~
After that I re scanned w/ MBAM and here is the latest mbam log (both of these were done w/ a normal boot)


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5755

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

2/13/2011 5:48:15 PM
mbam-log-2011-02-13 (17-48-15).txt

Scan type: Quick scan
Objects scanned: 168108
Time elapsed: 4 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




Now im going to step 22 in the guide to finish....everything seems to be back to normal at the moment and no more malware popping up or blocking things
***kinda stuck now. I did step 22. When I went to dl the file for step 23 it tells me i dont have permission- even tho i did step 22. i tried to drag/drop move the file into the sys32/drivers/etc but there was no etc file. then i tried to save link as in the sys32/drivers/etc folder and it said i did not have permission would i like to save it under my name or something. i just restored the initial hosts file i deleted will wait to see what to do.

Edited by wtfhelpmeplz, 13 February 2011 - 06:11 PM.


#11 boopme

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Posted 13 February 2011 - 08:24 PM

Hello,this may make it easier.
Windows 7 Edit the Hosts file


The path to the Hosts file in Windows 7 is the same as usual:

%systemroot%\system32\drivers\etc\

where %systemroot% is usually c:\windows unless you installed Windows on a different partition. By default, you cannot see these hidden folders since they are system folders.

START HERE -->> show hidden folders in Windows 7,



After that whether you get it or not.
We had infection in the TEMP files
b]TFC by OT[/b]
Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

The Whitesmoke infection found earlier usually carries a TDSS infection.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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