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BSOD


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6 replies to this topic

#1 figgy

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Posted 13 February 2011 - 11:06 AM

hello,
ive a problem, ive been getting a blue error screen for awhile (cpl weeks) now and i have no idea what i am supposed to do to fix it. it happens randomly when im using my laptop and i have to restart my comp. any help would be much appreciated!
thx

the stop message i get is:

STOP: 0X0000001E (0xFFFFFFFFC0000005, 0xFFFFF800024A74FC, 0x0000000000000000, 0xFFFFFFFFFFFFFFFF)

watever that means :S

thx!

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#2 Allan

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Posted 13 February 2011 - 11:08 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 figgy

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Posted 14 February 2011 - 05:58 PM

Here you go:

==================================================
Dump File : Mini021311-03.dmp
Crash Time : 13/02/2011 8:07:32 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0246c544
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+8827
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini021311-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 272,400
==================================================

==================================================
Dump File : Mini021311-02.dmp
Crash Time : 13/02/2011 3:25:13 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa00`025c8b90
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`024b051c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini021311-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 262,144
==================================================

==================================================
Dump File : Mini021311-01.dmp
Crash Time : 13/02/2011 12:34:47 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`024a74fc
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini021311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 272,400
==================================================

==================================================
Dump File : Mini021211-01.dmp
Crash Time : 12/02/2011 11:12:24 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0246d4fc
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : mountmgr.sys
Caused By Address : mountmgr.sys+72ee301
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini021211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 262,144
==================================================

==================================================
Dump File : Mini021111-01.dmp
Crash Time : 11/02/2011 1:32:37 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`06a2e060
Parameter 3 : fffffa80`06b53060
Parameter 4 : fffffa80`058c5480
Caused By Driver : afd.sys
Caused By Address : afd.sys+1d6b060
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini021111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 272,376
==================================================

==================================================
Dump File : Mini021011-01.dmp
Crash Time : 10/02/2011 11:01:27 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02475544
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : igdkmd64.sys
Caused By Address : igdkmd64.sys+64b01
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini021011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 272,400
==================================================

==================================================
Dump File : Mini020911-01.dmp
Crash Time : 09/02/2011 12:48:53 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02479544
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : igdkmd64.sys
Caused By Address : igdkmd64.sys+64b01
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini020911-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 272,400
==================================================

==================================================
Dump File : Mini112810-01.dmp
Crash Time : 28/11/2010 6:09:45 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02477544
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a4d0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini112810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 270,032
==================================================

==================================================
Dump File : Mini092910-01.dmp
Crash Time : 29/09/2010 7:09:39 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`022bc544
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a4d0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini092910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 270,032
==================================================

==================================================
Dump File : Mini092210-01.dmp
Crash Time : 22/09/2010 8:52:20 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02267544
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+5c29010
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini092210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 270,032
==================================================

==================================================
Dump File : Mini091210-01.dmp
Crash Time : 12/09/2010 8:03:36 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0226c985
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+553d0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini091210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,032
==================================================

==================================================
Dump File : Mini072810-01.dmp
Crash Time : 29/07/2010 4:54:10 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0226fc85
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+5451260
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini072810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,032
==================================================

==================================================
Dump File : Mini071910-01.dmp
Crash Time : 19/07/2010 7:52:18 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa00`023bdb90
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`022a2cac
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+26ac000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini071910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,032
==================================================

==================================================
Dump File : Mini041510-01.dmp
Crash Time : 16/04/2010 1:21:14 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`040ffa30
Parameter 3 : fffffa80`06500050
Parameter 4 : fffffa80`07a9cc60
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+28f8a30
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini041510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,032
==================================================

==================================================
Dump File : Mini041410-01.dmp
Crash Time : 14/04/2010 11:41:40 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`01caccd4
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+37b01
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini041410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,032
==================================================

#4 Allan

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Posted 14 February 2011 - 06:06 PM

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

2) Download and run memtest (you have to burn it to cd with an .iso burning utility and boot to it): http://www.memtest.org/

3) Are you doing anything in particular when you get the bsod or is it random?

#5 figgy

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Posted 16 February 2011 - 06:00 AM

its mostly random but it possibly occurs more often when im streaming? with regards to whats new....no hw or sw or anything like that. the BSOD popped up once 3 or 4 weeks ago and i restarted my laptop and it was fine. but now its started to occur way more often. downloading wise, i havnt really dl anything recently apart from email attachments from known senders.
dont know :(
ill try the mem thing

#6 figgy

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Posted 16 February 2011 - 06:05 AM

is it this one i download?


** Memtest86+ V4.20 (25/01/2011) **

Download - Pre-Compiled Bootable ISO (.gz)
Download - Pre-Compiled Bootable ISO (.zip)

i just burn it to a CD and then load it from there??

#7 Allan

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Posted 16 February 2011 - 07:48 AM

http://www.petri.co.il/how_to_write_iso_files_to_cd.htm




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