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Blue Screen BSOD can not log on to windows at all


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14 replies to this topic

#1 SamanthaKay

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Posted 13 February 2011 - 12:20 AM

Yes I am panicked right now! I have a dell desktop computer with windows XP home on it. Last night I downloaded from Microsoft the security scanner they have I do not remember the name of it but it was directly from the Microsoft website. I ran the scan earlier today and it found a virus. I selected to remove it and it said an error occurred while trying to remove this please restart your computer now. I did. When I did and the computer booted back up then it popped up and said this virus has been now removed and to make sure it is completed please restart again. So I said ok restart. Here is where my life goes down hill big time!!!!!

When My computer rebooted I got the BLUE SCREEN OF DEATH!!!! so I rebooted several times to always get the blue screen I could not even get on the computer. SO I tried safe mode, same thing blue screen.
I then selected Last known good configuration and same thing blue screen. No matter how I try to start I get the blue screen and can not get past it. So I went and got out my hubbys laptop to search for answers just to find it completely over taken by viruses and spy ware, even the wallpaper is gone and overtaken by a screen that says scan now virus got ya, so I had to safe mode it to even get on the net! So I will worry about that later I am more concerned about the blue screen right now!

The blue screen states:

A problem has been detected and Windows has been shut down to prevent further damage.

SESSION3_INITIALIZATION_FAILED


IF THIS IS THE FIRST TIME YOU SEEN THE SCREEN.........................................ECT...............ECT............ECT...................... IF PROBLEM CONTINUES CONTACT .............. ECT ECT (YOU GET THE PICTURE)


THEN AT THE BOTTOM IS SAYS Technical Information:
***STOP: 0x0000006F (0xc000000E, 0x00000000, 0x00000000, 0x00000000)





Any help I would appreciate it very very much Thanks!!!

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#2 AustrAlien

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Posted 13 February 2011 - 03:32 AM

Hello and :welcome: to the BC forums.

Please sit tight and be patient.

I have requested that an experienced helper who specialises in un-bootable computers respond to your topic.

Thank you.
AustrAlien
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#3 Elise

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Posted 13 February 2011 - 04:01 AM

Hi SamanthaKay,

A few questions first. Do you remember what file the scanner detected or how the detection was called?

When you attempt to boot in Safe Mode, what is the last driver you see on screen before the BSOD?

Do you have an XP CD at hand we can use?

regards, Elise


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#4 Allan

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Posted 13 February 2011 - 08:34 AM

You need to download a boot time Anti Virus scanner, burn it to cd, boot to it on the system in question and run it. Remember to make sure the cd drive is the first device in the boot order in your bios. You almost certainly have a virus (either boot sector or root kit) that is causing the problem. Here is one such option: http://www.techmixer.com/avira-antivir-rescue-disk-download-to-clean-virus-and-malware/

#5 Elise

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Posted 13 February 2011 - 08:51 AM

@ Allan, most likely the malware was removed, but not correctly, causing the system not to boot. This can be either an MBR rootkit or a patched driver, impossible to say without more information. Suffice it to say that Avira rescue disk will not detect a missing file.

regards, Elise


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#6 Allan

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Posted 13 February 2011 - 08:57 AM

Hi Elise. I disagree. I believe the malware was not removed. In either event, there is no harm in doing the scan.

#7 SamanthaKay

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Posted 13 February 2011 - 10:14 PM

Thanks everyone for the replies. I do not have an XP cd. Is there any way to hook the computer to another computer and get my files off of it? Or would it have to actually boot up to do that?

When try safe mode the last driver before the blue screen appears is mup.sys

#8 Bill253

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Posted 13 February 2011 - 10:31 PM

Hi SamanthaKay,

I can't (don't want to confuse things any further) help you boot your PC. Just wanted to reassure you that software is available/downloadable to help you with the missing XP disc. Be patient and Elise, Allan, or someone else from the site will be back to help.

If you really need to get some file(s) of your hard disk drive (HDD), it would be possible to physically pull the drive out of you computer and install it either in a HDD enclosure (which would have a USB connector) or directly in another computer drive bay. Warning: do not try to boot from a transplanted HDD, it can really mess up drivers and such. I would also be somewhat concerned about moving an infected drive to a new machine - the new machine might get infected. If you chose to do either of the above steps, you should be able to access your files with My Computer or Windows Explorer, etc.

#9 SamanthaKay

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Posted 13 February 2011 - 11:14 PM

Thanks, just an update I did go ahead and try the bootable cd it would not even recolonize ir or attempt to boot it, just straight tot he blue screen.

#10 AustrAlien

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Posted 13 February 2011 - 11:22 PM

Do you remember what file the scanner detected or how the detection was called?

Please be patient, and Elise will help you when she is next available.

In the meantime, would you please attempt to answer the above question that she asked, if you are able to do so.

Thank you.
AustrAlien
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#11 SamanthaKay

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Posted 14 February 2011 - 12:09 AM

Ok, no I do not remember what the name of it was it was some type of virus is all I remember is it said it was a virus. The program I believe was called Microsoft security essentials.... I dont remember since I cant get on the computer to see =(

#12 Elise

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Posted 14 February 2011 - 03:15 AM

Hi SamanthaKay, please see if this works.

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Press Tool at the top
  • Choose Open Terminal
  • Type the following and press enter:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

  • Press Enter
  • After it has finished a file will be located on your USB drive named mbr.bin
  • Remove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.

This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.

regards, Elise


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#13 Allan

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Posted 14 February 2011 - 07:45 AM

Thanks, just an update I did go ahead and try the bootable cd it would not even recolonize ir or attempt to boot it, just straight tot he blue screen.


You need to make sure the cd drive is the first device in the boot order in your bios.

#14 SamanthaKay

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Posted 15 February 2011 - 05:57 PM

I restored the computer back to original settings I was soooo sick of fooling with it and of course lost everything. So now after I did this I have no internet connection.... In the device manager there is a big yellow ? mark besides ethernet controller I can't update the driver because after hours of searching the net cant find what I am suppose to dl....... I can't roll the driver back because there is nothing to roll it back to. so now what do I do??

#15 Allan

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Posted 15 February 2011 - 06:05 PM

You need to download and install the chipset driver. Obtain if from the website of either your computer manufacturer or mobo manufacturer. OR - if you received a driver disk with your system it's on there. For best results the chipset driver should be the first driver installed, but if everything works okay after you install it there's no need to reinstall the others.




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