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Need help cleaning computer


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6 replies to this topic

#1 daic

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Posted 12 February 2011 - 07:55 PM

My friends laptop wont load windows normally, but i am able to get into Safe Mode.
Laptop Specs:
Dell Insperion M5030
AMD Athlon II P360 Dual-Core Processor 2.29GHZ
3.00GB
Windows 7 Home Premium, 64-Bit

I have ran scans using Malwarebyes, SuperAnti Spyware, and the free version of Kaspersky, with 160 days left of activation.
Scans pulled up a lot of adware cookies that i have since removed.

The issue is that i am unable to get the system to load normally. I have been able to get it to load, but the computer goes into an intense think period, which causes me to force turn the computer off. Other times, i am able to type password in to log on, but the system screen remains blank and i have to force turn off the computer.

What scan logs may i provide to help with this issue?

NOTE: There is no recovery partition, and due to no free CD's at the time, there was no recovery disk made for the laptop. Also, no system restore points are available for use.

~cheers
-daic

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
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  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
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#2 Broni

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Posted 12 February 2011 - 08:27 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 buddy215

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Posted 12 February 2011 - 08:28 PM

You may want to purchase recovery disks for the computer. The site in the link below will supply them for $30.
You will need to use the certificate of authenticity or License key that can be found on your computer.
A bit of disclaimer....I have never done business with this company or know anyone who has. Looks legit, though. My opinion.
Dell Inspiron M5030 Recovery Disk Set | Recovery-Disks.com

As this may be a hardware issue, I suggest you wait for someone to respond that can help you with finding the cause of the problem.
I haven't a clue.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#4 dc3

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Posted 12 February 2011 - 09:12 PM

There is a part of me that is hesitant to suggest this, but you might look on E-bay to see if these disks are available. I would not purchase disks that are not manufactured by DELL.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 daic

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Posted 12 February 2011 - 09:43 PM

Thank you for your replys, i have made the necessary logs and my new post is here
http://www.bleepingcomputer.com/forums/topic379193.html

~cheers
-daic

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
  • [Graphics] ASUS DirectCU II Radeon R9 270X 2GB 256-Bit GDDR5 | NVIDIA GeForce GTX 960M 4GB GDDR5

#6 Broni

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Posted 12 February 2011 - 09:44 PM

Cool :)

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#7 Orange Blossom

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Posted 13 February 2011 - 12:05 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic379193.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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