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Infected with something nasty


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8 replies to this topic

#1 BassKozz

BassKozz

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Posted 12 February 2011 - 05:54 PM

My friends XP computer is severely infected, I am able to run in safemode, but when I try running in normal mode I get popups, and I don't have access to install/uninstall anything, taskmanager closes when I try and open it, and I can't even get into cmd.exe.
I have tried cleaning it up with MalwareBytes and Spybot S&D in safemode with no luck :(

Please see attached, any/all help will be greatly appreciated and rewarded.
GMER.log to follow, I am running it now.

---DDS.txt---


DDS (Ver_10-12-12.02) - NTFSx86 NETWORK
Run by Administrator at 15:11:48.17 on Sat 02/12/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3070.2686 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=5070103
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=5070103
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: LastPass Browser Helper Object: {95d9ecf5-2a4d-4550-be49-70d42f71296e} - c:\program files\lastpass\LPBar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
TB: LastPass Toolbar: {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - c:\program files\lastpass\LPBar.dll
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [{2D89C0C7-62E0-AA00-D426-B467E65E3EFB}] "c:\documents and settings\administrator\application data\ceazi\epuku.exe"
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil9f.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime -Delay
mRun: [DMXLauncher] "c:\program files\dell\media experience\DMXLauncher.exe"
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSPM Startup] "c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb12.exe
mRun: [HPHmon04] c:\windows\system32\hphmon04.exe
mRun: [AOLDialer] "c:\program files\common files\aol\acs\AOLDial.exe"
mRun: [HostManager] "c:\program files\common files\aol\1170672885\ee\AOLSoftware.exe"
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [UnlockerAssistant] "c:\program files\unlocker\UnlockerAssistant.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [Carbonite Backup] c:\program files\carbonite\carbonite backup\CarboniteUI.exe
mRun: [eFax 4.4] "c:\program files\efax messenger 4.4\J2GDllCmd.exe" /R
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Google Updater] "c:\program files\google\google updater\GoogleUpdater.exe" -check_deprecation
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\efax44~1.lnk - c:\program files\efax messenger 4.4\J2GTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpaiod~1.lnk - c:\program files\hewlett-packard\aio\hp officejet 7100 series\bin\hpogrp07.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\nkbmon~1.lnk - c:\program files\nikon\pictureproject\NkbMonitor.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\npjpi150_06.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/RACtrl.cab
TCP: {059903B3-3198-4DBB-9FAB-47FBD5E754DF} = 208.67.222.222,208.67.220.220
Notify: LMIinit - LMIinit.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli scecli scecli scecli scecli
IFEO: ehshell.exe - "c:\program files\logmein\x86\LogMeInSystray.exe" -MceShellRedirect
Hosts: 192.168.1.105 HP0015604B8D36

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\xqdjc7qa.default\
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\program files\google\google updater\2.4.1368.5602\npCIDetect13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\picasa2\npPicasa2.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

============= SERVICES / DRIVERS ===============

S1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-12-19 337592]
S1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-12-19 54968]
S2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2006-3-7 192160]
S2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-3-7 169632]
S2 gupdate1ca2bb7fae79ff6;Google Update Service (gupdate1ca2bb7fae79ff6);c:\program files\google\update\GoogleUpdate.exe [2009-9-2 133104]
S2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-10-1 374152]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2007-6-5 12856]
S2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2007-6-5 47640]
S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-3-17 1799408]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-28 102448]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20110211.006\naveng.sys [2011-2-11 86008]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20110211.006\navex15.sys [2011-2-11 1360760]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-3-17 115952]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]

=============== Created Last 30 ================

2011-02-12 08:23:51 -------- d-----w- c:\docume~1\admini~1\locals~1\applic~1\Identities
2011-02-12 08:23:45 -------- d-----w- c:\docume~1\admini~1\applic~1\Sibu
2011-02-12 08:23:45 -------- d-----w- c:\docume~1\admini~1\applic~1\Ceazi
2011-02-12 08:23:41 -------- d-----w- c:\docume~1\admini~1\locals~1\applic~1\Adobe
2011-02-12 07:27:42 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG10
2011-02-12 07:14:31 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2011-02-12 06:40:55 -------- d-sh--w- c:\documents and settings\administrator\PrivacIE
2011-02-12 06:18:28 189520 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2011-02-11 14:36:03 -------- d-----w- c:\docume~1\admini~1\applic~1\Malwarebytes
2011-02-11 14:35:33 -------- d-sh--w- c:\documents and settings\administrator\IETldCache
2011-01-21 14:44:37 439296 ------w- c:\windows\system32\dllcache\shimgvw.dll

==================== Find3M ====================

2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
2010-12-22 12:34:28 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:59:20 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:59:19 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-20 23:59:19 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-12-20 17:26:00 730112 ----a-w- c:\windows\system32\lsasrv.dll
2010-12-20 12:55:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-09 14:30:22 33280 ----a-w- c:\windows\system32\csrsrv.dll
2010-12-08 18:12:02 83360 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2010-12-08 18:11:52 53632 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2010-12-08 18:11:46 29568 ----a-w- c:\windows\system32\LMIport.dll
2010-12-08 18:11:44 87424 ----a-w- c:\windows\system32\LMIinit.dll
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll

============= FINISH: 15:18:51.46 ===============

ark.txt attached

Merged posts. ~ OB

Attached Files


Edited by Orange Blossom, 13 February 2011 - 12:17 AM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 17 February 2011 - 01:12 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 20 February 2011 - 01:49 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 23 February 2011 - 08:31 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 28 February 2011 - 05:18 AM

This topic has been re-opened at the request of the person who originally posted.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 BassKozz

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Posted 03 March 2011 - 12:40 PM

Attached are the requested logs

Attached Files



#7 gringo_pr

gringo_pr

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Posted 03 March 2011 - 06:30 PM

Hello

I need you to change the wordwrap setting in notepad as I cannot read the reports the way they are now and please don't attach the reports unless asked to do so


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:04:08 PM

Posted 06 March 2011 - 09:50 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#9 gringo_pr

gringo_pr

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Posted 09 March 2011 - 05:23 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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