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Boot.Tidserv.B


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#1 WindyCityGirl

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Posted 12 February 2011 - 03:40 PM

Hi Guys

I just got a brand new HP PC, activated Norton and "BANG" I already have a virus. Norton can't remove it and the guys at Norton Forums said you all were the experts....

What can I do??? Any help would be REALLY appreciated!!

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#2 WindyCityGirl

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Posted 12 February 2011 - 03:42 PM

I probably should have said I am running Windows 7...

#3 quietman7

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Posted 12 February 2011 - 04:00 PM

Please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • When the program opens, click the Start Scan button.
  • Any objects found, will show in the Scan results - Select action for found objects and offer three options.
  • If an infected file is detected, the default action will be Cure...do not change it.

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  • Click Continue > Reboot now to finish the cleaning process.<- Important!!

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  • If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection. Leave it as such for now.
  • A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.

Step 7 instructs you to scan your computer using Malwarebytes Anti-Malware and remove any traces that may still be present. If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware. After performing that step, please post the complete results of your scan for review.
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