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Computer extremely slow, unrecognized programs asking for administrative permissions


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8 replies to this topic

#1 Aushin

Aushin

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  • Local time:11:04 PM

Posted 12 February 2011 - 02:15 PM

DDS:


DDS (Ver_10-12-12.02) - NTFSx86
Run by Dorothy at 13:54:44.39 on Sat 02/12/2011
Internet Explorer: 8.0.6001.19019
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1021.289 [GMT -5:00]

AV: Norton 360 *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Norton 360 *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Belkin\Router Setup and Monitor\BelkinService.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DllHost.exe
C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\AOL\1205094417\ee\aolsoftware.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Crawler\Smileys\CSmileysIM.exe
C:\Program Files\SiteRanker\SiteRankTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\RebateInformer\RebateInf.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpy.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Windows\ehome\ehmsas.exe
c:\program files\real\realplayer\RealPlay.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Belkin\Router Setup and Monitor\BelkinSetup.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\System32\notepad.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Windows\system32\taskeng.exe
C:\Windows\ehome\mcupdate.EXE
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\RacAgent.exe
C:\Windows\system32\mcbuilder.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Dorothy\Downloads\dds (1).scr
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\msfeedssync.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://comcast.net/
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
uURLSearchHooks: N/A: {d3d233d5-9f6d-436c-b6c7-e63f77503b30} - c:\progra~1\inboxt~1\Inbox.dll
mURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - c:\program files\aim toolbar\aimtb.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: : {11bf46c6-b3de-48bd-bf70-3ad85cab80b5} - c:\progra~1\sitera~1\SiteRank.dll
BHO: : {1cb20bf0-bbae-40a7-93f4-6435ff3d0411} - c:\progra~1\crawler\toolbar\ctbr.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\4.3.0.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\4.3.0.5\IPSBHO.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\2.0.301.7164\swg.dll
BHO: AIM Toolbar Loader: {b0cda128-b425-4eef-a174-61a11ac5dbf8} - c:\program files\aim toolbar\aimtb.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: : {ccb69577-088b-4004-9ed8-ff5bcc83a039} - c:\progra~1\rebate~1\RebateI.dll
BHO: : {d3d233d5-9f6d-436c-b6c7-e63f77503b30} - c:\progra~1\inboxt~1\Inbox.dll
BHO: Gamevance Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Xfinity.com Toolbar: {dcc70a83-e184-40a3-906b-779af5e941c4} - c:\program files\xfinitytb\xfinitydx.dll
BHO: Updater For Xfinity.com Toolbar 3.1: {e6d0b79e-ecac-411b-8bf6-7a574981af30} - c:\program files\xfinitytb\auxi\xfinityAu.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: &Inbox Toolbar: {d7e97865-918f-41e4-9cd0-25ab1c574ce8} - c:\progra~1\inboxt~1\Inbox.dll
TB: AIM Toolbar: {61539ecd-cc67-4437-a03c-9aaccbd14326} - c:\program files\aim toolbar\aimtb.dll
TB: &Crawler Toolbar: {4b3803ea-5230-4dc3-a7fc-33638f3d3542} - c:\progra~1\crawler\toolbar\ctbr.dll
TB: Gamevance Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\4.3.0.5\coIEPlg.dll
TB: Xfinity.com Toolbar: {dcc70a83-e184-40a3-906b-779af5e941c4} - c:\program files\xfinitytb\xfinitydx.dll
uRun: [StartCCC] c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [CSmileys] "c:\progra~1\crawler\smileys\CSmileysIM.exe"
uRun: [RebateInformer] c:\progra~1\rebate~1\REBATE~1.EXE /STARTUP
uRun: [Desktop Software] "c:\program files\common files\supportsoft\bin\bcont.exe" /ini "c:\program files\comcastui\desktop software\uinstaller.ini" /fromrun /starthidden
uRun: [ComcastAntispyClient] "c:\program files\comcasttb\comcastspywarescan\ComcastAntispy.exe" /hide
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [HostManager] c:\program files\common files\aol\1205094417\ee\AOLSoftware.exe
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [CSmileys] "c:\program files\crawler\smileys\CSmileysIM.exe"
mRun: [SiteRanker] "c:\program files\siteranker\SiteRankTray.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [ddoctorv2] "c:\program files\comcast\desktop doctor\bin\sprtcmd.exe" /P ddoctorv2
mRun: [InstaLAN] "c:\program files\belkin\router setup and monitor\BelkinRouterMonitor.exe" startup
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Crawler Search - tbr:iemenu
IE: {CDAFD956-97BE-443D-8EF7-F4F094EB5766} - c:\program files\crawler\ssaver\CSSaver.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
LSP: c:\windows\system32\wpclsp.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - c:\progra~1\inboxt~1\Inbox.dll
Handler: rebinfo - {AF808758-C780-404C-A4EE-4526323FD9B6} - c:\progra~1\rebate~1\RebateI.dll
Handler: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - c:\progra~1\crawler\toolbar\ctbr.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\dorothy\appdata\roaming\mozilla\firefox\profiles\2s20i4em.default\
FF - prefs.js: browser.search.selectedEngine - MyWebSearch
FF - prefs.js: browser.startup.homepage - hxxp://www.crawler.com/homepage.aspx?tbid=60001
FF - prefs.js: keyword.URL - hxxp://www.mywebsearch.com/jsp/cfg_redir2.jsp?id=ZRxdm429YYUS&fl=0&ptb=BxJz.BJGq2fQwIGr9XmqAw&st=kwd&o=kwd&url=http://edits.mywebsearch.com/toolbaredits/barsearch.jhtml&searchfor=
FF - prefs.js: browser.startup.homepage - hxxp://www.xfinity.com/customer/start/?cid=xfstart_tech_main

---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0403000.005\symds.sys [2010-9-25 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0403000.005\symefa.sys [2010-9-25 173104]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\bashdefs\20110114.001\BHDrvx86.sys [2011-1-21 691248]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys [2010-9-25 501888]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\ipsdefs\20110211.002\IDSvix86.sys [2011-2-12 353912]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0403000.005\ironx86.sys [2010-9-25 116784]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\0403000.005\symtdiv.sys [2010-9-25 339504]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-27 102448]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-1-10 38224]

=============== Created Last 30 ================

2011-02-11 17:10:37 80896 ----a-w- c:\windows\system32\MSNP.ax
2011-02-11 17:10:37 177664 ----a-w- c:\windows\system32\mpg2splt.ax
2011-02-11 17:10:31 428544 ----a-w- c:\windows\system32\EncDec.dll
2011-02-11 17:10:31 293376 ----a-w- c:\windows\system32\psisdecd.dll
2011-02-11 17:10:31 217088 ----a-w- c:\windows\system32\psisrndr.ax
2011-02-11 17:03:58 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2011-02-11 17:03:58 49472 ----a-w- c:\windows\system32\netfxperf.dll
2011-02-11 17:03:58 297808 ----a-w- c:\windows\system32\mscoree.dll
2011-02-11 17:03:58 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2011-02-11 17:03:58 1130824 ----a-w- c:\windows\system32\dfshim.dll
2011-02-11 16:58:18 231936 ----a-w- c:\windows\system32\msshsq.dll
2011-02-11 16:55:38 7680 ----a-w- c:\program files\internet explorer\iecompat.dll
2011-02-11 16:55:25 168960 ----a-w- c:\program files\windows media player\wmplayer.exe
2011-02-11 16:55:23 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2011-02-11 16:53:47 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2011-02-11 16:53:46 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2011-02-11 16:53:43 157184 ----a-w- c:\windows\system32\t2embed.dll
2011-02-11 16:53:38 2048 ----a-w- c:\windows\system32\tzres.dll
2011-02-11 16:51:57 36352 ----a-w- c:\windows\system32\rtutils.dll
2011-02-11 16:51:54 866816 ----a-w- c:\windows\system32\wmpmde.dll
2011-02-11 16:51:52 954752 ----a-w- c:\windows\system32\mfc40.dll
2011-02-11 16:51:51 954288 ----a-w- c:\windows\system32\mfc40u.dll
2011-02-11 16:51:45 1314816 ----a-w- c:\windows\system32\quartz.dll
2011-02-11 16:51:42 126464 ----a-w- c:\windows\system32\spoolsv.exe
2011-02-11 16:51:40 738816 ----a-w- c:\windows\system32\inetcomm.dll
2011-02-11 16:35:31 531968 ----a-w- c:\windows\system32\comctl32.dll
2011-01-16 20:58:15 -------- d-----w- c:\users\dorothy\appdata\local\temp
2011-01-16 20:57:27 -------- d-sh--w- C:\$RECYCLE.BIN
2011-01-16 20:49:19 98816 ----a-w- c:\windows\sed.exe
2011-01-16 20:49:19 89088 ----a-w- c:\windows\MBR.exe
2011-01-16 20:49:19 256512 ----a-w- c:\windows\PEV.exe
2011-01-16 20:49:19 161792 ----a-w- c:\windows\SWREG.exe
2011-01-16 20:28:15 -------- d-----w- c:\program files\Registry Easy

==================== Find3M ====================

2011-01-08 07:50:00 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-01-08 05:57:10 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:25:17 2038784 ----a-w- c:\windows\system32\win32k.sys
2010-12-28 14:57:35 409600 ----a-w- c:\windows\system32\odbc32.dll
2010-12-18 06:27:04 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-18 06:22:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-18 06:22:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-12-18 06:22:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-12-18 06:22:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-12-18 05:25:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-18 04:48:39 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-12-18 04:47:11 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-12-14 15:49:30 1169408 ----a-w- c:\windows\system32\sdclt.exe
2010-12-10 15:37:39 201728 ----a-w- c:\windows\system32\kissesmx2-nosound.scr

============= FINISH: 13:58:18.28 ===============


Every time I ran GMER, I got a bluescreen error, so I have no ark.txt file. Is there enough info in the first two .txts to begin diagnosing? Not sure what to do.

Attached Files



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#2 oneof4

oneof4

  • Malware Response Team
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Posted 17 February 2011 - 10:03 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Best Regards,
oneof4.


#3 oneof4

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Posted 21 February 2011 - 12:46 PM

Do you still need help?

Best Regards,
oneof4.


#4 Aushin

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Posted 21 February 2011 - 07:43 PM

Yes I do. Sorry I was at a hotel over the weekend without internet. I'll reply with more info tomorrow

#5 oneof4

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Posted 21 February 2011 - 09:12 PM

We'll be here. :thumbup2:

Best Regards,
oneof4.


#6 oneof4

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Posted 25 February 2011 - 10:13 AM

Are you still with us?

Best Regards,
oneof4.


#7 Aushin

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Posted 25 February 2011 - 12:44 PM

Yes lol. It's not my computer I posted about and there's a commute involved so sorry to keep dragging this out but I assure you I intend to update soon.

#8 Aushin

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Posted 28 February 2011 - 12:54 PM

The person I was trying to help appears to have purchased a new computer and given the old one away. Sorry to have wasted your time this past week.

#9 Blade

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Posted 10 March 2011 - 01:58 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
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