No one should be using ComboFix
unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator
to be "used under the guidance and supervision of an expert
. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
When issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Please read the pinned topic ComboFix usage, Questions, Help? - Look here
With that said, there are circumstances ComboFix will hang
or stall at various stages
due to malware interference, failure to disable other real-time protection tools or the presence of CD Emulators
, Alchohol 120%
) so that it does not complete successfully. Also, depending on how badly a system is infected, ComboFix may take longer to complete its routine than it normally does or fail to run properly. While that is not normal behavior, it is not unusual.
Since you resoved the issue with TDSSkiller which I would have recommended, I will close the topic where you posted your DDS log.
While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, requests for help are not always answered in a timely manner. Although our staff work on hundreds of requests each day, they are all volunteers
who contribute to helping members as time permits
. No one is paid by Bleeping Computer for their assistance to our members.
New and more devious malware infections are released almost daily. It then takes time to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.
Further, our First Responder staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Not all staff members have access to or are familiar with every type of operating system version...some may only have Windows XP as they cannot afford to upgrade while others may only have Vista or Windows 7.
Although your topic looked lost in the queue of many pages where others have posted for help since you did, it would have been answered.
Edited by quietman7, 12 February 2011 - 09:30 AM.