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Unable to access D:\Documents and settings\Mum&Dad after virus removal


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#1 HamishbNZ

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Posted 11 February 2011 - 04:02 PM

Hi,

My friends Comp was infected with Internet Security Suite, after unsuccessful attempts to remove due to system crashing, I have decided to "nuke" the drive and update to Windows 7.
My problem is I wish to save his family photos which are stored on the drive.
After installing his HDD as a slave in an old computer of mine, some of the folders names have turned blue and I am unable to access the dir.
I believe the photos are stored somewhere in D:\Documents and settings\Mum&Dad but as I am not very familiar with the the folder structure of Windows XP I could be wrong.
When I scan the folder with Malwarbytes it does see all the files in that folder but I am unable to access anything in it.
Thanks

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#2 hamluis

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Posted 11 February 2011 - 04:20 PM

To access folders in Docs & Settings folders...from a different system...you have to take ownership of the files.

How to take ownership of a file or a folder in Windows XP - http://support.microsoft.com/kb/308421

I would ensure that this second system is adequately protected before attempting to move those files.

Louis

Edited by hamluis, 11 February 2011 - 05:29 PM.
Typo :).


#3 HamishbNZ

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Posted 11 February 2011 - 05:18 PM

Doh! (slaps head with hand)

Thankyou so very much for your quick and excellent advice!

Both myself and my friends family thankyou!

Go bleepingcomputer! What a brilliant site.

Your the best Louis.

(P.S. I will educate my friend on the importance of backing up files)

#4 hamluis

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Posted 11 February 2011 - 05:30 PM

You are welcome, happy computing :).

Louis




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