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Bluescreen when in Sleep mode


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#1 TechlessOS_3211

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Posted 10 February 2011 - 07:35 PM

When I turned on my laptop today, it said it didn't shut down successfully. I didn't think anything of it, until it told me when I logged in that it had BSOD'ed.

Later, I closed the laptop (something I often do since it automatically goes to sleep--should I not do that?) and left the room for say, 30 minutes. I came back to it after that, and opened it, only to find the laptop was still running, but the screen was off, and nothing happened if I touched the mousepad. In the end, I had to pop the battery in order to turn it off.

Whe I turned it on again, I got this error message:

---------

Windows has recovered from an unexpected shutdown

Windows can check online for a solution.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 85567030
BCP3: 8548C810
BCP4: AA272E28
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini021011-02.dmp
C:\Users\Lee\AppData\Local\Temp\WER-210835-0.sysdata.xml
C:\Users\Lee\AppData\Local\Temp\WERB8C3.tmp.version.txt

Read our privacy statement:
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----------

Before it started BSOD'ing, it started showing the error message "Windows Host Process (Rundll32) encountered an error and needs to close". After closing it, there was no noticeable change in performance, and programs functioned just fine. (This started a few days before the BSOD issue)

The laptop runs Vista Home Premium. It has all the most recent updates installed.
I have a feeling this will happen again...does anyone have any ideas on how to fix this?

Edited by TechlessOS_3211, 10 February 2011 - 08:07 PM.


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#2 Broni

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Posted 10 February 2011 - 08:43 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 TechlessOS_3211

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Posted 10 February 2011 - 10:30 PM

==================================================
Dump File : Mini021011-02.dmp
Crash Time : 2/10/2011 6:12:08 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x85567030
Parameter 3 : 0x8548c810
Parameter 4 : 0xaa272e28
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini021011-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 142,600
==================================================

==================================================
Dump File : Mini021011-01.dmp
Crash Time : 2/10/2011 3:12:54 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x86e4c030
Parameter 3 : 0x86f51030
Parameter 4 : 0x856136e0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini021011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 142,600
==================================================

==================================================
Dump File : Mini012911-01.dmp
Crash Time : 1/29/2011 6:59:50 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0xa57193f8
Parameter 3 : 0x87084030
Parameter 4 : 0x8d96b868
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini012911-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 142,648
==================================================

==================================================
Dump File : Mini012211-01.dmp
Crash Time : 1/22/2011 6:48:41 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x86910030
Parameter 3 : 0x8691b030
Parameter 4 : 0xa7486950
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini012211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 142,648
==================================================

==================================================
Dump File : Mini011011-01.dmp
Crash Time : 1/10/2011 6:24:43 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0xac545338
Parameter 3 : 0x844ff6c8
Parameter 4 : 0xd764e2c8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini011011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 142,648
==================================================

==================================================
Dump File : Mini070310-01.dmp
Crash Time : 7/3/2010 1:14:38 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81f08886
Parameter 3 : 0x887b9624
Parameter 4 : 0x00000000
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+a670
File Description : Microsoft Filesystem Filter Manager
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini070310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 133,936
==================================================

==================================================
Dump File : Mini081109-01.dmp
Crash Time : 8/11/2009 5:20:14 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001904aa
Parameter 2 : 0x8854b9f8
Parameter 3 : 0x8854b6f4
Parameter 4 : 0x81c661eb
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+1a316
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini081109-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 138,008
==================================================

#4 Broni

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Posted 10 February 2011 - 10:34 PM

DRIVER_POWER_STATE_FAILURE is very common error and it's usually caused by a bad driver, especially the chipset and video drivers.
Try to update/reinstall both.
Make sure, your Windows updates are current.

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#5 TechlessOS_3211

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Posted 10 February 2011 - 10:43 PM

Where would I find the driver update for that?

#6 Broni

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Posted 10 February 2011 - 10:44 PM

Travel to your laptop manufacturer site.

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#7 TechlessOS_3211

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Posted 10 February 2011 - 10:59 PM

It's an HP laptop...
Apparently HP doesn't update their drivers often, since I couldn't find the right driver.

Should I try the Microsoft website? Or would it not be there?

#8 Broni

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Posted 10 February 2011 - 11:04 PM

No, never update any non-MS driver through Microsoft.

What's your HP model?

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#9 TechlessOS_3211

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Posted 10 February 2011 - 11:17 PM

It's a Pavilion dv6000

#10 Broni

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Posted 10 February 2011 - 11:41 PM

There several versions of your model:
Posted Image» HP Pavilion dv6000 CTO Notebook PC
» HP Pavilion dv6000t CTO Notebook PC
» HP Pavilion dv6000z CTO Notebook PC
» HP Pavilion dv6001ea Notebook PC
» HP Pavilion dv6001xx Notebook PC
» HP Pavilion dv6002xx Notebook PC
» HP Pavilion dv6003xx Notebook PC
» HP Pavilion dv6006ea Notebook PC
» HP Pavilion dv6010ea Notebook PC
» HP Pavilion dv6013ea Notebook PC
» HP Pavilion dv6020ea Notebook PC
» HP Pavilion dv6021ea Notebook PC
» HP Pavilion dv6022ea Notebook PC
» HP Pavilion dv6024ea Notebook PC
» HP Pavilion dv6040us Notebook PC
» HP Pavilion dv6045nr Notebook PC
» HP Pavilion dv6058cl Notebook PC
» HP Pavilion dv6064ea Notebook PC
» HP Pavilion dv6095ea Notebook PC

Which one is yours?

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#11 TechlessOS_3211

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Posted 10 February 2011 - 11:44 PM

Pretty sure it's the first one...there's nothing after the 6000 on my laptop's label.

#12 Broni

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Posted 10 February 2011 - 11:49 PM

You looked at the label on the bottom of your laptop?

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#13 TechlessOS_3211

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Posted 10 February 2011 - 11:56 PM

The one at the top of my screen. But now that I looked at the bottom, too, it's the same.

#14 Broni

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Posted 11 February 2011 - 12:03 AM

OK then, but before we go there I just noticed, that you don't have any Service Pack installed.
Vista is currently at Service Pack 2.
Why you don't keep your Windows up to date?
Is it legit Vista installation?

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#15 Broni

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Posted 11 February 2011 - 12:05 AM

I'm sorry for my previous reply.
I looked at the wrong line in your log.
I apologize :)

Hold on...

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