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excel 2003 crashing with Event 1000


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#1 XML2005

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Posted 10 February 2011 - 12:14 PM

I have win XP SP3 and Office 2003 and 4 GB ram and about 1/2 my hard drive free.

All was fine until I installed SOS Onine backup for the first time.

Suddenly, all my Excel files began crashing when I try to print or save, and I have no idea whether it's related to SOS or not.
The event viewer tells me it's Event 1000 on Microsoft Office 11 (whatever that means!)

I uninstalled SOS, and rebooted. No help.

I did an Office Repair, via Add or Remove Programs, and rebooted. No help.

I did an Office Reinstall, via Add or Remove Programs, and rebooted. No help.

I reinstalled SOS (thinking I might need a clean install.) No help.

Finally, I've copied my hijackThis.log below, in the hope that someone can help me get back to work! I'm desperate.

Thank you.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:53:46 AM, on 2/10/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton Internet Security\Engine\18.5.0.125\ccSvcHst.exe
C:\Program Files\Norton Safe Web Lite\Engine\1.0.1.8\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\vssvc.exe
C:\Program Files\Norton Internet Security\Engine\18.5.0.125\ccSvcHst.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Cobian\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O1 - Hosts: ver
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Ghostery BHO - {237EB6DA-3FEA-4DD2-8A61-A901B5C489D7} - C:\Program Files\GhosteryIEplugin\GhosteryBrowserHelperObjec.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\18.5.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\18.5.0.125\IPS\IPSBHO.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: TrendProtect - {E3578B37-6346-4EC1-A82B-38273A100DCF} - (no file)
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: TrendProtect - {F83BE649-1CC3-48EE-B2E2-0826CEF3822A} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\18.5.0.125\coIEPlg.dll
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Ghostery - {237EB6DA-3FEA-4DD2-8A61-A901B5C489D7} - C:\Program Files\GhosteryIEplugin\GhosteryBrowserHelperObjec.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {10000000-1000-1000-1000-100000000000} - http://cdn.betteradvertising.com/ghostery/addons/ie/WebInstall/ghostery.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: trendprotect - {BC3A5F6F-12A0-4B14-A184-32939F413823} - (no file)
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\DLBTcoms.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\18.5.0.125\ccSvcHst.exe
O23 - Service: Norton Safe Web Lite (NSL) - Symantec Corporation - C:\Program Files\Norton Safe Web Lite\Engine\1.0.1.8\ccSvcHst.exe

--
End of file - 5592 bytes





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#2 XML2005

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Posted 10 February 2011 - 10:37 PM

Sorry all for wasting your time. I spent two days on this, and figured it out! There was a corrupted reference (.xla file had been moved) in my main excel file. I fixed the reference, and I'm back to work!

#3 Eyesee

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Posted 11 February 2011 - 04:37 PM

Glad you got it figured out!
I didnt think the HJT log would help as it didnt sound like malware to me.
In the beginning there was the command line.




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