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Tryng to repair my pc with a windows cd


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#1 Darragh

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Posted 10 February 2011 - 12:05 PM

Hi
My pc is stuck in a continuous boot up loop. Windows does not boot. It says this file is missing or corrupt: <windows root>\system 32\hal.dll. I bought the pc with windows already installed and didn't receive a windows cd. I got my hands on a Windows XP Pro Bootable CD (with a key) and changed the BIOS setup so the pc boots from the cd. I want to use the cd to repair the pc.
I'm at the stage where "Windows XP Professional Setup" asks me to choose an item from a list (2 items on this list):
-: partition 1 (EISA Utilities)
C: partition 2 (unknown)

which item should I choose? And then what action should I take?:
to set up windows xp on the selected item press enter
to create a partition on the unpartitioned space press C
to delete the selected partition press D.

I'm assuming i should select C: partition 2 (Unknown) and setup windows xp on it. I want to try and retrieve everything on my pc. I dont want to "wipe" it. I just want to repair it. I've made assumptions before and it's gotten me into a pile of trouble. I figured I'd run it by some folks who know what they're talking about.
Thanks for your time.

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#2 Allan

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Posted 10 February 2011 - 12:07 PM

http://support.microsoft.com/kb/314477

#3 hamluis

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Posted 10 February 2011 - 01:00 PM

If you had XP Home originally installed...you cannot use that CD to repair Windows...if you intend to do a repair install.

System manufacturer and model?

What caused/preceded the boot looping?

Can you boot into safe mode?

Hal.dll Corrupt Or Missing - http://www.merchantcircle.com/blogs/Fowler.Computer.603-343-8331/2009/2/Hal.dll-errors...What-to-try-when-Hal.dll-is-corrupted-or-missing./175165

Hal.dll Missing Or Corrupt - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00044897&lc=en&dlc=de&cc=de&lang=de&product=3962105

Missing Hal.dll - Missing Or Corrupt Hal.dll Error Message in Windows XP - Fix Hal.dll - http://pcsupport.about.com/od/findbyerrormessage/a/missinghaldll.htm

Louis

#4 Allan

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Posted 10 February 2011 - 01:02 PM

He should have no problem using it to get to the Recovery Console, though as you point out a repair installation is out of the question.

Edited by Allan, 10 February 2011 - 01:03 PM.


#5 Darragh

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Posted 10 February 2011 - 07:51 PM

If you had XP Home originally installed...you cannot use that CD to repair Windows...if you intend to do a repair install.

System manufacturer and model?

What caused/preceded the boot looping?

Can you boot into safe mode?

Hal.dll Corrupt Or Missing - http://www.merchantcircle.com/blogs/Fowler.Computer.603-343-8331/2009/2/Hal.dll-errors...What-to-try-when-Hal.dll-is-corrupted-or-missing./175165

Hal.dll Missing Or Corrupt - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00044897&lc=en&dlc=de&cc=de&lang=de&product=3962105

Missing Hal.dll - Missing Or Corrupt Hal.dll Error Message in Windows XP - Fix Hal.dll - http://pcsupport.about.com/od/findbyerrormessage/a/missinghaldll.htm

Louis

Thanks for your reply. Since I can't use the windows cd that I have to do a repair install, is there any cd I could use to do a repair install. Do you know the name of that cd so i can search for it? Or is it the case that no matter what cd I use it's impossible for me to do a repair install?

Manufacturer: iQon 15.4" Widescreen Monitor. Model: iQ15.4MWS

I dont know what caused / preceded the boot looping.

I cant boot in safe mode and I cant boot with last known good configuration. It keeps looping back around.

I'd rather not do a system recovery to the factory settings because I have data on it I need... but I suppose I'll have to if I have no choice.
Cheers.

#6 hamluis

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Posted 11 February 2011 - 06:43 AM

What system manufacturer...provided the recovery/restore CDs you have?

Louis

#7 Elise

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Posted 11 February 2011 - 06:55 AM

Hi, please try this.

  • Insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

  • If your PC is not booting from the CD, you need to change the boot order:
    • Restart your PC
    • As soon as you get an image, press the Setup key. This is usually F2, or Del. On some machines the key can also be a different one. It should, however, be stated on the screen which key is the setup key.
    • Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press enter to select an item to change.
    • Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order
    • The tab should now show your current boot order.
      If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily.
    • Once the CD-drive is on top of the boot order, navigate to Exit and select Exit saving changes.
  • Your PC should now boot from your XP-CD.
    Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
  • When prompted to choose a windows installation, type 1 and press enter.
  • When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

  • A command prompt will open

Type chkdsk /r and press enter.
This will check the volume for errors. Note, depending on the size of your disk, this may take a while.

When done type exit and press enter. Let me know if the error message is still the same.

regards, Elise


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#8 Darragh

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Posted 11 February 2011 - 10:15 AM

What system manufacturer...provided the recovery/restore CDs you have?

Louis


A friend gave me a copy of the Windows XP Pro Bootable CD (with a key. It's a copy and it doesn't specify a system manufacturer. Can I use any Windows XP CD-ROM ? I think I have the wrong cd because with the one I'm using I cant see a Recovery Console. I've tried tapping "R" a every stage but no luck.

#9 Elise

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Posted 11 February 2011 - 10:20 AM

You can follow the steps in my post with any XP CD. If you have no CD, let me know and I'll give you instructions on how to create a CD that allows you to access the Recovery Console.

regards, Elise


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#10 Darragh

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Posted 11 February 2011 - 06:09 PM

You can follow the steps in my post with any XP CD. If you have no CD, let me know and I'll give you instructions on how to create a CD that allows you to access the Recovery Console.


Hi Elise
Can you give me instructions on how to create a CD that will allow me access the Recovery Console? Thank you.

#11 Allan

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Posted 11 February 2011 - 06:42 PM

<link removed>

Edited by elise025, 12 February 2011 - 02:56 AM.


#12 Elise

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Posted 12 February 2011 - 02:58 AM

@ Allan, I removed your link since at BC we do not allow illegally hosted images containing Microsoft files (which are copyright-protected) to be used (as the RC iso that post links to, is). The following does the same but downloads the files directly from the MS download center.

@ Darragh,

Please download ARCDC from Artellos.com.
  • Double click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few dos screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
Your ISO is located on your desktop.

regards, Elise


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#13 Darragh

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Posted 14 February 2011 - 01:20 PM

[*]When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

[*]When prompted to choose a windows installation, type 1 and press enter.

[*]When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.


[*]A command prompt will open
[/list]
Type chkdsk /r and press enter.
This will check the volume for errors. Note, depending on the size of your disk, this may take a while.

When done type exit and press enter. Let me know if the error message is still the same.

Hi
I burned the cd. when I get to "Welcome to Setup" screen I press R and enter. At this stage a command prompt opens:

Microsoft Windows XP Recovery Console.
The Recovery Console provides system repair and recovery functionality.
Type EXIT to quit the Recovery Console and restart the computer.
C:\

Reading the instructions I expected to be prompted to choose a windows installation at this stage and I should hit 1 and enter. At the command prompt I hit 1 and enter but it's not recognised. Then I try to type chkdsk /r and press enter. A blue screen appears with the following message:

STOP: c0000139 {entry point not found}
The procedure entry point NtSerializeBoot could not be located in the dynamic link library ntdll.dll

What should I do now? Thanks

#14 Elise

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Posted 14 February 2011 - 01:33 PM

At the C:\> prompt, type dir and press enter. What do you get back?

regards, Elise


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#15 Darragh

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Posted 14 February 2011 - 04:29 PM

At the C:\> prompt, type dir and press enter. What do you get back?


Directory of C:\
An error occurred during directory enumeration.






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