Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't connect to internet - possible Trojan or Malware


  • This topic is locked This topic is locked
4 replies to this topic

#1 C Young

C Young

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:54 AM

Posted 10 February 2011 - 10:32 AM

I believe I have a Trojan. I cannot connect to the internet in regular mode, only safe mode. My computer was fine until Tuesday afternoon when I rebooted after some windows updates. I uninstalled all those updates and it still isn't working.

I ran Trendmicro's Housecall and it picked up TROJ_GEN.R3BE1HD and said it fixed it but when I restarted it still didn't work. I ran another anti-virus program and it said it was Trojan-Downloader.Murlo and wanted to charge me to fix it! I looked up the manual repair instructions and couldn't find any of the so called files it is supposed to create so I am not sure it is that Trojan either.

I have no problem following instructions and editing registry keys. I just need to know what I am dealing with here. I need help ASAP. This is my work computer and it is very hard to get anything done in safe mode.

All the logs were done in regular mode, not safe mode.

Here is DDS.SCR's log file:



DDS (Ver_10-12-12.02) - NTFSx86
Run by Chanel Young at 16:23:13.15 on Wed 02/09/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1556 [GMT -7:00]

AV: McAfee® Security-as-a-Service Anti-virus *Enabled/Updated* {8C354827-2F54-4E28-90DC-AD391E77808C}
FW: McAfee® Security-as-a-Service firewall *Enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLSDBNT.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\IBM\Lotus\Notes\nsd.exe
C:\Program Files\McAfee\SiteAdvisor Enterprise\McSACore.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\McAfee\Managed VirusScan\DesktopUI\XTray.exe
C:\Program Files\Dell Printers\Additional Color Laser Software\Updater\DLUPDR.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files\Cyberlink\Shared files\brs.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\mfevtps.exe
C:\Program Files\IBM\Lotus\Notes\ntmulti.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLPWDNT.EXE
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Documents and Settings\Chanel Young\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.mossmktg.com/
mURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20101116153525.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [MVS Splash] "c:\program files\mcafee\managed virusscan\desktopui\XTray.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [DLPSP] "c:\program files\dell printers\additional color laser software\status monitor\DLPSP.EXE"
mRun: [DLUPDR] "c:\program files\dell printers\additional color laser software\updater\DLUPDR.EXE"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [RemoteControl10] "c:\program files\cyberlink\powerdvd10\PDVD10Serv.exe"
mRun: [BDRegion] c:\program files\cyberlink\shared files\brs.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: //about.htm/
Trusted Zone: //Exclude.htm/
Trusted Zone: //FWEvent.htm/
Trusted Zone: //LanguageSelection.htm/
Trusted Zone: //Message.htm/
Trusted Zone: //MyAgttryCmd.htm/
Trusted Zone: //MyAgttryNag.htm/
Trusted Zone: //MyNotification.htm/
Trusted Zone: //NOCLessUpdate.htm/
Trusted Zone: //quarantine.htm/
Trusted Zone: //ScanNow.htm/
Trusted Zone: //strings.vbs/
Trusted Zone: //Template.htm/
Trusted Zone: //Update.htm/
Trusted Zone: //VirFound.htm/
Trusted Zone: mcafee.com\*
Trusted Zone: mcafeeasap.com\betavscan
Trusted Zone: mcafeeasap.com\vs
Trusted Zone: mcafeeasap.com\www
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1234814844419
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {8BC53B30-32E4-4ED3-BEF9-DB761DB77453} - hxxp://u3.sandisk.com/download/apps/LPInstaller.CAB
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CB927D12-4FF7-4A9E-A169-56E4B8A75598} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
Handler: myrm - {4D034FC3-013F-4b95-B544-44D49ABE3E76} - c:\program files\mcafee\managed virusscan\agent\MyRmProt5.0.0.811.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\chanel~1\applic~1\mozilla\firefox\profiles\8n5qmqib.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?sourceid=navclient&hl=en&q=
FF - prefs.js: network.proxy.type - 0
FF - component: c:\documents and settings\chanel young\application data\mozilla\firefox\profiles\8n5qmqib.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - component: c:\documents and settings\chanel young\application data\mozilla\firefox\profiles\8n5qmqib.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbar-ff3.dll
FF - component: c:\program files\mcafee\siteadvisor enterprise\components\McFFPlg.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npFoxitReaderPlugin.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Google Toolbar for Firefox: {3112ca9c-de6d-4884-a869-9855de68056c} - %profile%\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: McAfee SiteAdvisor Enterprise: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - c:\program files\mcafee\SiteAdvisor Enterprise

---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true

============= SERVICES / DRIVERS ===============

R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-2-17 434624]
R2 {1BA31E5A-C098-42d8-8F88-3C9F78A2FDDC};Power Control [2010/09/23 11:49:45];c:\program files\cyberlink\powerdvd10\navfilter\000.fcl [2010-8-26 87536]
R2 DLSDB;Dell Printer Status Database;c:\program files\dell printers\additional color laser software\status monitor\dlsdbnt.exe [2010-6-10 140184]
R2 Lotus Notes Diagnostics;Lotus Notes Diagnostics;c:\program files\ibm\lotus\notes\nsd.exe [2009-9-29 3397000]
R2 McAfee SiteAdvisor Enterprise Service;McAfee SiteAdvisor Enterprise Service;c:\program files\mcafee\siteadvisor enterprise\McSACore.exe [2010-10-15 324928]
R2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2010-11-16 158296]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2010-11-16 154152]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2010-11-16 145424]
R2 myAgtSvc;McAfee Virus and Spyware Protection Service;c:\program files\mcafee\managed virusscan\agent\myAgtSvc.exe [2010-12-15 291064]
R3 MfeAVFK;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-2-17 170912]
R3 MfeBOPK;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-2-17 59096]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-8-12 327952]
R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2010-8-12 82920]
R3 sxuptp;SXUPTP Driver;c:\windows\system32\drivers\sxuptp.sys [2009-2-17 79232]
S1 CorexCardScan;CardScan USB Scanner;c:\windows\system32\drivers\SLCOREX.SYS [2010-1-28 17448]
S1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys --> c:\windows\system32\drivers\mfetdi2k.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-12-8 136176]
S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2010-8-12 82920]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-8-12 85760]
S3 MfeRKDK;McAfee Inc. MfeRKDK;c:\windows\system32\drivers\mferkdk.sys [2009-2-17 34248]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2011-02-09 22:29:25 -------- d-----w- c:\docume~1\alluse~1\applic~1\Alwil Software
2011-02-09 21:04:47 98816 ----a-w- c:\windows\sed.exe
2011-02-09 21:04:47 89088 ----a-w- c:\windows\MBR.exe
2011-02-09 21:04:47 256512 ----a-w- c:\windows\PEV.exe
2011-02-09 21:04:47 161792 ----a-w- c:\windows\SWREG.exe
2011-02-09 20:19:10 -------- d-----w- c:\program files\Trojan Downloader Murlo Removal Tool
2011-02-09 19:53:07 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2011-02-09 19:15:04 -------- dc----w- c:\docume~1\alluse~1\applic~1\{2162CCC0-3A5F-4887-B51F-CE5F195B3620}
2011-02-09 19:01:29 102400 ----a-w- c:\windows\RegBootClean.exe
2011-02-09 16:38:31 189520 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2011-02-08 22:56:41 1853312 ----a-w- c:\windows\system32\win32k.sys
2011-02-08 22:51:32 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-02-08 22:51:16 730112 ----a-w- c:\windows\system32\lsasrv.dll
2011-02-08 22:50:38 714752 ----a-w- c:\windows\system32\ntdll.dll
2011-02-08 22:50:38 2189952 ------w- c:\windows\system32\ntoskrnl.exe
2011-02-08 22:50:38 2066816 ------w- c:\windows\system32\ntkrnlpa.exe
2011-01-30 21:57:00 103864 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2011-01-30 21:57:00 103864 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
2011-01-26 20:25:10 662288 ----a-w- c:\windows\system32\MSCOMCT2.OCX
2011-01-26 20:25:10 137000 ----a-w- c:\windows\system32\MSMAPI32.OCX
2011-01-26 20:25:10 116224 ----a-w- c:\windows\system32\pdfcmnnt.dll
2011-01-26 20:25:08 23552 ----a-w- c:\windows\system32\MSMPIDE.DLL
2011-01-26 20:25:07 -------- d-----w- c:\program files\PDFCreator
2011-01-26 20:14:13 -------- d-----w- c:\documents and settings\chanel young\SametimeTranscripts
2011-01-26 19:33:37 -------- dc-h--w- c:\windows\ie8
2011-01-26 19:16:23 -------- d-----w- c:\program files\WS FTP
2011-01-13 22:41:10 -------- d-----w- c:\docume~1\chanel~1\applic~1\.oit
2011-01-13 22:40:57 -------- d-----w- c:\docume~1\chanel~1\locals~1\applic~1\NewSoft
2011-01-13 21:53:37 69632 ----a-w- c:\windows\system32\CNAS0MMK.DLL
2011-01-13 21:53:20 94208 ----a-w- c:\windows\system32\CNCLSC34b.DLL
2011-01-13 21:53:20 188416 ----a-w- c:\windows\system32\CNCLSU34b.DLL
2011-01-13 21:53:20 131072 ----a-w- c:\windows\system32\CNCLSD34b.DLL
2011-01-13 21:53:20 106496 ----a-w- c:\windows\system32\CNCLST34b.DLL
2011-01-13 21:53:20 102400 ----a-w- c:\windows\system32\CNCLSI34b.DLL
2011-01-13 21:53:17 86016 ----a-w- c:\windows\system32\CNCI4320.DLL
2011-01-13 21:53:17 53248 ----a-w- c:\windows\system32\CNCLSO34b.dll
2011-01-13 21:53:17 278528 ----a-w- c:\windows\system32\CNCC4320.DLL
2011-01-13 21:53:17 114688 ----a-w- c:\windows\system32\CNCL4320.DLL
2011-01-13 21:49:03 11776 ----a-w- c:\windows\system32\pmsbfn32.dll
2011-01-13 21:48:42 -------- d-----w- c:\program files\common files\NewSoft
2011-01-13 21:46:50 -------- d-----w- c:\program files\Canon
2011-01-13 21:45:14 -------- d--h--w- c:\windows\system32\CanonMF Uninstaller Information
2011-01-13 21:44:35 -------- d-----w- C:\CanonMF

==================== Find3M ====================

2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-13 01:53:06 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-12 23:34:10 73728 ----a-w- c:\windows\system32\javacpl.cpl

============= FINISH: 16:26:07.31 ===============

Attached Files


Edited by hamluis, 10 February 2011 - 11:04 AM.
Moved from XP forum to Malware Removal Logs.


BC AdBot (Login to Remove)

 


#2 oneof4

oneof4

  • Malware Response Team
  • 3,779 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Collective
  • Local time:11:54 AM

Posted 16 February 2011 - 10:36 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Best Regards,
oneof4.


#3 C Young

C Young
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:54 AM

Posted 17 February 2011 - 09:58 AM

I am sorry I forgot to post that my boss hired a professional to come fix my computer. Thanks anyway.

#4 C Young

C Young
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:09:54 AM

Posted 17 February 2011 - 10:02 AM

I am sorry I forgot to post that my boss hired a professional to come fix my computer. Thanks anyway.

#5 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,792 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:11:54 AM

Posted 17 February 2011 - 02:18 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

animinionsmalltext.gif
If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users