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XP Pro Freezes constantly No Safe Mode


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4 replies to this topic

#1 TQUAD

TQUAD

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  • Location:milwaukee pc. Milwaukee Wisconsin.
  • Local time:04:42 AM

Posted 09 February 2011 - 09:02 PM


Help Needed Badly,
My computer freezes constantly. I cannot get into Safe Mode using F8 on restart. I've had the computer in for service four times and it still freezes when returned. When it's in the shop, it supposedly runs fine w/out freezing for almost two days under similar operating conditions. It especially freezes when running SuperAntiSpyware or when online. I've disabled all external hard drives and other devices, all running on USB, but it still freezes. I have an ASUS A8V-VM SE MB w/2Gig DDR 400 SDRAM, Seagate 2T 5900rpm Hard Drive, Nvidia GeForce 8400 GS video card, Ralink RT73 WiFi, Logitech K350 USB Keyboard and Kensington USB Expert Mouse Pro and Behringer UCA 202 USB Sound adapter. I also have 2 Seagate FreeAgent USB Hard Drives but both are disabled. I would appreciate any suggestions as to what is causing this computer to freeze constantly, Every 5-10 minutes usually. At this point this problem is driving me nuts. Please Help.
Tquad

DDS (Ver_10-12-12.02) - NTFSx86 NETWORK
Run by TOM at 4:22:19.79 on Thu 02/10/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1258 [GMT -6:00]

AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\magnify.exe
C:\Documents and Settings\TOM\Desktop\Defogger.exe
C:\My Documents2\Compsound 3 Most Recent 2\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uDefault_Search_URL = hxxp://www.google.com
mDefault_Search_URL = hxxp://www.google.com
mSearch Page = hxxp://www.google.com
uInternet Settings,ProxyOverride = <local>
mSearchAssistant = hxxp://www.google.com/ie
mWinlogon: System=lsass.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0417.0\npwinext.dll
TB: {724D43A0-0D85-11D4-9908-00400523E39A} - No File
TB: {3041D03E-FD4B-44E0-B742-2D9B88305F98} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [kmw_run.exe] kmw_run.exe
mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /installquiet
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSCONFIG.EXE /auto
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\ralink~1.lnk - c:\program files\ralink\common\RaUI.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {00000075-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/voxacm.CAB
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files/Chessmaster%20Challenge/Images/stg_drm.ocx
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1189269032250
DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} - hxxp://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1193272300734
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\tom\applic~1\mozilla\firefox\profiles\tquad@milwpc.com\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2769720&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.search.selectedEngine - SearchElf 1.1 Customized Web Search
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2769720&q=
FF - component: c:\documents and settings\tom\application data\mozilla\firefox\profiles\tquad@milwpc.com\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\components\qscanff.dll
FF - plugin: c:\documents and settings\tom\application data\mozilla\firefox\profiles\tquad@milwpc.com\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: BitDefender QuickScan: {e001c731-5e37-4538-a5cb-8168736a2360} - %profile%\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true);user_pref(yahoo.ytff.general.dontshowhpoffer, true
============= SERVICES / DRIVERS ===============

R0 diskpt;diskpt;c:\windows\system32\drivers\diskpt.sys [2010-7-1 191432]
R3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;c:\windows\system32\drivers\LEqdUsb.sys [2010-3-18 40720]
R3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;c:\windows\system32\drivers\LHidEqd.sys [2010-3-18 10384]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-1-31 294608]
S1 rvsmon;rvsmon;c:\windows\system32\drivers\rvsmon.sys [2010-6-29 264128]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-2-17 67656]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-1-31 17744]
S2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2011-1-31 40384]
S2 cpuz134;cpuz134;c:\windows\system32\drivers\cpuz134_x32.sys [2010-11-1 20328]
S2 CrossLoopService;CrossLoop Service;c:\documents and settings\tom\local settings\application data\crossloop\CrossLoopService.exe [2010-10-28 560848]
S2 LBeepKE;LBeepKE;c:\windows\system32\drivers\LBeepKE.sys [2010-7-17 10448]
S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 Airgo3U;NETGEAR RangeMax™ 240 Wireless USB 2.0 Adapter WPNT121;c:\windows\system32\drivers\TMIMO31U.sys [2006-3-6 722432]
S3 hitmanpro35;Hitman Pro 3.5 Support Driver;c:\windows\system32\drivers\hitmanpro35.sys [2010-6-27 16968]
S3 S3GIGP;S3GIGP;c:\windows\system32\drivers\S3gIGPm.sys [2008-4-17 603648]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-2-17 12872]
S3 SWDUMon;SWDUMon;c:\windows\system32\drivers\SWDUMon.sys [2011-1-18 11232]
S3 tvnserver;TightVNC Server;c:\documents and settings\tom\local settings\application data\crossloop\tvnserver.exe [2010-10-28 814080]

=============== Created Last 30 ================

2011-02-08 04:37:23 -------- d-----w- c:\docume~1\tom\applic~1\QuickScan
2011-02-07 11:27:50 -------- d---a-w- c:\windows\rundll16.exe
2011-02-07 11:27:50 -------- d---a-w- c:\windows\logo1_.exe
2011-02-06 04:26:29 -------- d-----w- c:\docume~1\tom\applic~1\Easeware
2011-02-04 08:00:00 5890896 ----a-w- c:\docume~1\alluse~1.win\applic~1\microsoft\windows defender\definition updates\{be77c0bc-5f85-434d-9902-9cbc6d214f73}\mpengine.dll
2011-02-03 21:37:13 -------- d-----w- c:\docume~1\tom\locals~1\applic~1\Innovative Solutions
2011-02-01 15:04:29 941160 ----a-w- c:\windows\system32\nvdispco322090.dll
2011-02-01 15:04:29 837736 ----a-w- c:\windows\system32\nvgenco322040.dll
2011-01-31 22:41:05 38848 ----a-w- c:\windows\avastSS.scr
2011-01-30 22:44:03 -------- d-----w- c:\docume~1\alluse~1.win\applic~1\Innovative Solutions
2011-01-30 14:55:24 -------- d-----w- c:\docume~1\tom\applic~1\FixCleaner
2011-01-30 14:55:17 -------- d-----w- c:\program files\FixCleaner
2011-01-21 14:44:37 439296 -c----w- c:\windows\system32\dllcache\shimgvw.dll
2011-01-18 22:56:49 11232 ----a-w- c:\windows\system32\drivers\SWDUMon.sys
2011-01-18 22:56:45 -------- d-----w- c:\docume~1\tom\locals~1\applic~1\SlimWare Utilities Inc
2011-01-18 22:56:11 -------- d-----w- c:\program files\Downloaded Installers
2011-01-17 08:58:54 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2011-01-17 08:47:51 45568 -c----w- c:\windows\system32\dllcache\wab.exe

==================== Find3M ====================

2011-02-10 06:16:02 7304 ----a-w- c:\windows\TMP0001.TMP
2011-02-10 01:28:45 252080 ----a-w- c:\windows\system32\nvdrsdb1.bin
2011-02-10 01:28:45 1 ----a-w- c:\windows\system32\nvdrssel.bin
2011-02-01 15:04:54 252080 ----a-w- c:\windows\system32\nvdrsdb0.bin
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-08 03:27:00 6397824 ----a-w- c:\windows\system32\nv4_disp.dll
2011-01-08 03:27:00 61440 ----a-w- c:\windows\system32\OpenCL.dll
2011-01-08 03:27:00 4980736 ----a-w- c:\windows\system32\nvcuda.dll
2011-01-08 03:27:00 2916968 ----a-w- c:\windows\system32\nvcuvid.dll
2011-01-08 03:27:00 2292678 ----a-w- c:\windows\system32\nvdata.bin
2011-01-08 03:27:00 2251368 ----a-w- c:\windows\system32\nvcuvenc.dll
2011-01-08 03:27:00 1958400 ----a-w- c:\windows\system32\nvapi.dll
2011-01-08 03:27:00 14671872 ----a-w- c:\windows\system32\nvoglnt.dll
2011-01-08 03:27:00 13004800 ----a-w- c:\windows\system32\nvcompiler.dll
2011-01-08 01:56:54 81920 ----a-w- c:\windows\system32\nvwddi.dll
2011-01-08 01:56:50 580200 ----a-w- c:\windows\system32\easyUpdatusAPIU.dll
2011-01-08 01:56:48 277608 ----a-w- c:\windows\system32\nvmccs.dll
2011-01-08 01:56:48 156776 ----a-w- c:\windows\system32\nvsvc32.exe
2011-01-08 01:56:48 145000 ----a-w- c:\windows\system32\nvcolor.exe
2011-01-08 01:56:48 13880424 ----a-w- c:\windows\system32\nvcpl.dll
2011-01-08 01:56:48 111208 ----a-w- c:\windows\system32\nvmctray.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
2010-12-22 12:34:28 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:59:20 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:59:19 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-20 23:59:19 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-12-20 17:26:00 730112 ----a-w- c:\windows\system32\lsasrv.dll
2010-12-20 12:55:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-09 15:15:09 718336 ----a-w- c:\windows\system32\ntdll.dll
2010-12-09 14:30:22 33280 ----a-w- c:\windows\system32\csrsrv.dll
2010-12-09 13:38:47 2192768 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-12-09 13:07:05 2069376 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-11-27 20:34:28 1046736 ----a-w- C:\Driverwhiz.exe
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-17 17:17:37 29696 ----a-w- c:\program files\iv_uninstall.exe
2010-11-17 17:17:35 494080 ----a-w- c:\program files\i_view32.exe

============= FINISH: 4:22:52.31 ===============

Edited by hamluis, 10 February 2011 - 08:16 AM.
Deleted responses, merged OP posts, moved from XP forum to Malware Removal Logs.


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#2 oneof4

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Posted 16 February 2011 - 10:26 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Best Regards,
oneof4.


#3 oneof4

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Posted 21 February 2011 - 12:49 PM

Do you still need help?

Best Regards,
oneof4.


#4 TQUAD

TQUAD
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Posted 21 February 2011 - 04:43 PM


People,
Thank you for your great assistance. The problem has been resolved. I really appreciate all the replies from people who wanted to help. As it turns out, the person who I bought the computer from and who initially set it up, put two 'My Documents' on the 'C' drive main trunk. One was concealed and the other in the normal position. I was unaware of this and thought his installation was acceptable. Obviously it caused the computer to freeze on a regular basis. As a result, I had to completely wiped the 'C' drive and properly reinstalled Windows XP Pro. Sadly, I lost quite a bit of data but the most important files and folders were backed up on an external hard drive. :thumbsup: It's been running beautifully ever since. Again, thanks to all the replies. Without them I probably never would have discovered the problem.
Sincerely Yours,
TQUAD :thumbsup:

#5 extremeboy

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Posted 21 February 2011 - 07:14 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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