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Infected with undetermined spyware/malware


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3 replies to this topic

#1 lizettea

lizettea

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  • Local time:04:35 AM

Posted 09 February 2011 - 04:51 PM

I began having antivirus software messages pop up as well as my desktop screen changed indicating I had a virus and needed to purchase antivirus software. Computer running very slowly and constant pop ups.
DDS (Ver_10-12-12.02) - NTFSx86
Run by Administrator at 11:50:36.95 on Wed 02/09/2011
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1015.84 [GMT -8:00]

AV: Spyware Doctor with AntiVirus *Enabled/Updated* {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Symantec AntiVirus Corporate Edition *Enabled/Outdated* {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\PC Tools Security\BDT\BDTUpdateService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\mnmsrvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\Explorer.EXE
C:\QS1\QIA\QIA.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Sunbelt Software\VIPRE\SBPIMSvc.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\PC Tools Security\pctsAuxs.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\ScreenPrint32 v3\ScreenPrint32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Cherry\KeyMan\KeyMan.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\PC Tools Security\pctsGui.exe
C:\Program Files\PC Tools Security\BDT\FGuard.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Symantec AntiVirus\DoScan.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Cherry\CDI\cdi.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\QS1\QIA\QIA.EXE
C:\Program Files\PC Tools Security\pctsSvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre1.5.0_07\bin\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\MsiExec.exe
C:\WINDOWS\system32\MsiExec.exe
C:\Program Files\Shoreline Communications\ShoreWare Client\STCLogin.exe
C:\Documents and Settings\administrator.ELEPHANT\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig/dell?hl=en
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uDefault_Search_URL = hxxp://www.google.com/ie
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/hws/sb/dell/en/side.html
uURLSearchHooks: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\pc tools security\bdt\PCTBrowserDefender.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - c:\program files\pc tools security\bdt\PCTBrowserDefender.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_07\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\googleafe\GoogleAE.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: {BA52B914-B692-46c4-B683-905236F6F655} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\pc tools security\bdt\PCTBrowserDefender.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [<NO NAME>]
mRun: [IntelWireless] c:\program files\intel\wireless\bin\ifrmewrk.exe /tf Intel PROSet/Wireless
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ScreenPrint32] c:\program files\screenprint32 v3\ScreenPrint32.exe -startup
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_07\bin\jusched.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [CherryKeyMan] "c:\program files\cherry\keyman\KeyMan.exe"
mRun: [googletalk] c:\program files\google\google talk\googletalk.exe /autostart
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SBAMTray] "c:\program files\sunbelt software\vipre\SBAMTray.exe"
mRun: [ISTray] "c:\program files\pc tools security\pctsGui.exe" /hideGUI
mRun: [PCTools FGuard] c:\program files\pc tools security\bdt\FGuard.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\acrobat 6.0\distillr\acrotray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_07\bin\ssv.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1138404187662
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1183392943433
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_07-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.4.2/jinstall-1_4_2_03-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {F9DED47C-5B9F-4119-BAAF-E772E1BB551E}
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
Notify: IntelWireless - c:\program files\intel\wireless\bin\LgNotify.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
Notify: PCANotify - PCANotify.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli
Hosts: 10.0.0.205 datamart.elephantpharmacy.com
Hosts: 10.0.0.193 epcofileserv
Hosts: 10.0.0.193 epcofileserv.elephantpharmacy.com
================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1.ele\applic~1\mozilla\firefox\profiles\ndsjrpyz.default\
FF - component: c:\program files\pc tools security\bdt\firefox\platform\winnt_x86-msvc\components\libheuristic.dll
FF - plugin: c:\progra~1\yahoo!\common\npyaxmpb.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPJPI150_07.dll
FF - plugin: c:\program files\java\jre1.5.0_07\bin\NPOJI610.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Browser Defender Toolbar: {cb84136f-9c44-433a-9048-c5cd9df1dc16} - c:\program files\pc tools security\bdt\Firefox
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2011-2-9 239168]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2011-2-9 338880]
R0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2011-2-9 656320]
R1 AW_HOST;AW_HOST;c:\windows\system32\drivers\AW_HOST5.sys [2005-11-21 11008]
R1 awlegacy;awlegacy;c:\windows\system32\drivers\AWLEGACY.sys [2003-11-17 11165]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2006-9-6 337592]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2006-9-6 54968]
R1 SbTis;SbTis;c:\windows\system32\drivers\sbtis.sys [2011-2-9 212568]
R3 Ch2kPS2;Cherry PS/2 Keyboard Driver (CDI);c:\windows\system32\drivers\Ch2kPS2.sys [2005-10-26 134446]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-1-26 102448]
R3 GTIPCI21;GTIPCI21;c:\windows\system32\drivers\gtipci21.sys [2006-1-24 87936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100126.004\naveng.sys [2010-1-26 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100126.004\navex15.sys [2010-1-26 1323568]
S3 Ch2kHUB;Cherry USB Hub Driver for CDI;c:\windows\system32\drivers\Ch2kHUB.sys [2003-7-15 82048]
S3 Ch2kUSB;Cherry USB Driver for CDI;c:\windows\system32\drivers\Ch2kUSB.sys [2005-11-16 123342]

=============== Created Last 30 ================

2011-02-09 19:28:54 -------- d-----w- c:\docume~1\admini~1.ele\locals~1\applic~1\Threat Expert
2011-02-09 19:14:16 -------- d-----w- c:\docume~1\admini~1.ele\applic~1\Sunbelt
2011-02-09 19:13:43 -------- d-----w- c:\docume~1\alluse~1\applic~1\Sunbelt
2011-02-09 18:25:06 767952 ----a-w- c:\windows\BDTSupport.dll
2011-02-09 18:25:06 149456 ----a-w- c:\windows\SGDetectionTool.dll
2011-02-09 18:25:05 2000848 ----a-w- c:\windows\PCTBDCore.dll
2011-02-09 18:25:05 1533904 ----a-w- c:\windows\PCTBDRes.dll
2011-02-09 18:20:22 656320 ----a-w- c:\windows\system32\drivers\pctEFA.sys
2011-02-09 18:20:22 338880 ----a-w- c:\windows\system32\drivers\pctDS.sys
2011-02-09 18:20:21 251560 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2011-02-09 18:20:10 239168 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2011-02-09 18:20:10 160448 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2011-02-09 18:19:54 70536 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2011-02-09 18:19:41 -------- d-----w- c:\program files\common files\PC Tools
2011-02-09 18:19:40 -------- d-----w- c:\program files\PC Tools Security
2011-02-09 18:19:40 -------- d-----w- c:\docume~1\admini~1.ele\applic~1\PC Tools
2011-02-09 18:17:23 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2011-02-09 17:42:37 212568 ----a-w- c:\windows\system32\drivers\sbtis.sys
2011-02-09 17:42:20 -------- d-----w- c:\program files\Sunbelt Software
2011-02-09 16:55:13 -------- d-----w- c:\docume~1\alluse~1\applic~1\oPcEoGe08200

==================== Find3M ====================

2010-12-02 03:35:18 4280320 ----a-w- c:\windows\system32\GPhotos.scr

============= FINISH: 11:54:45.48 ===============

If I'm missing information or you need additional information to help, please let me know. I'm knew to this and not exactly technically savvy. Thank you!

EDIT: Posts merged ~BP

Attached Files


Edited by Budapest, 10 February 2011 - 04:17 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
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Posted 14 February 2011 - 11:41 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 18 February 2011 - 12:06 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:08:35 AM

Posted 21 February 2011 - 02:20 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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