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Photoshop CS5 "has stopped working" error after opening image


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4 replies to this topic

#1 maimee

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Posted 09 February 2011 - 03:53 PM

Evening,

I'm trying to use Photoshop CS5 but keep getting the "Photoshop has stopped working" error message when I open an image.

Here's the details from the Event Viewer;

Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc56b6
Faulting module name: nvoglv32.DLL, version: 8.17.12.5896, time stamp: 0x4c37909c
Exception code: 0xc0000005
Fault offset: 0x000a85db
Faulting process id: 0x15bc
Faulting application start time: 0x01cbc89a94274d1c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5\Photoshop.exe
Faulting module path: C:\Windows\system32\nvoglv32.DLL
Report Id: d88325bc-348d-11e0-b70a-406186ebb524

Can anyone help?

Edited by maimee, 09 February 2011 - 03:53 PM.


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#2 maimee

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Posted 09 February 2011 - 06:16 PM

It's ok; I've sorted it now.

For anyone else having this problem check out this link.

#3 diedhert

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Posted 20 March 2011 - 01:14 PM

As stated before - it is a video card problem (driver).

I didn't succeeded to open any file.

I finally sorted it out.

Go to Edit > Preferences > General
Choose Performance - unclick 'Enable OpenGL Drawing'.

(How bizarre ... to figure it out if it really was due to this option, I clicked it back on ... everything works now).

Diederik

#4 Break_Fix

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Posted 16 August 2011 - 10:47 AM

Rockstar! I appreciated that answer so much I registered for the forum. Much thanks!

I recently salvaged a PC from Craigslist and the *only* hangup was running Photoshop CS5.1 64-Bit.

System Info:

Windows 7 Professional 64-bit
ET1331G - 05w eMachine
AMD Athlon II x250 dual-core
Adobe Photoshop CS5.1 64-Bit
nVidia GeForce 6150SE 430 (AKA 6100 400)

Edited by Break_Fix, 16 August 2011 - 11:11 AM.


#5 Media-Republik

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Posted 22 April 2012 - 06:56 AM

Hello all,

I really hope this solution can help the frustrated out there!

Ive managed to fix this error Windows 7 32bit with CS4 v 11.0.2.0

My event log was showing:

Faulting module name: nvoglv32.DLL, version: 8.17.12.9610, time stamp: 0x4f4e53b4
Exception code: 0xc0000005
Fault offset: 0x000e809a
Faulting process id: 0x1460
Faulting application start time: 0x01cd207a70253d00
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
Faulting module path: C:\Windows\system32\nvoglv32.DLL

The Exception code: 0xc0000005 is an access violation i.e insufficient privileges to run

Therefore the solution is to navigate to the file in the windows/system32 folder right click on the file nvoglv32.dll and click the securities tab select Users account and click edit (at the side) then select FULL CONTROL and then click Apply. My version of nvoglv32 is 8.17.12.9610 if that helps anyone.

This might also be the solution the the 64bit same issue to.

When I reran photoshop I didnt have to fart around with any other settings like the opengl stuff id been trying for a bit. Hopefully you wont either.

Im guessing Nvidia when they install the graphics card drivers didnt put the right permissions on for the user account but as you can see its easily rectified.

(BTW all my crashes were on creating new file and loading files)

Alex
media-republik.co.uk




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