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Clean but now what?


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#1 texascamps

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Posted 09 February 2011 - 02:48 PM

Allright, weeklong issue trying to clean off computer.IE wouldn't launch. Malwarebytes, didn't find it. Avast wouldn't run. Kaspersky wouldn't run.

Finally, TDSSkiller followed by combofix seemed to get me back to a fimiliar background and programs that will launch.

Now what. This is our Grandmas computer, who had it for a few days before it was so loaded down with muy mal stuff that she sent it to us via the mail.

I am running Malwarebytes and Avast. Both new installs and free versions. But, upon doing a google search, the first link I choose (a legitimate address) and off it redirects us to somewhere else.

I need a solution. I don't mind paying for an upgraded solution, I just don't want to pay until I know it will keep an old grandma from being redirected all over the internet.

What are the options, suggestions, limitations?

I can use Logmein to help her over the internet but virus/malware stuff needs to be in place before I can send her computer back.

Thanks,

EDIT: Moved to Am I Infected ~ Hamluis.

Edited by hamluis, 09 February 2011 - 03:42 PM.
Moved from AV, Firewall to Am I Infected.


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#2 Blathnat

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Posted 09 February 2011 - 02:55 PM

If you are still suffering redirects it sounds as though the machine is still infected. You would be best to repost on the "Am I Infected" forum or the "Virus, Trojan and Malware Removal" forum.

#3 quietman7

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Posted 10 February 2011 - 09:52 AM

If you are dealing with a malware infection, please be aware that using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, RSIT and GMER should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary. ComboFix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware which scan individual drives or different folders on a computer for viruses. With that said, please read the pinned topic ComboFix usage, Questions, Help? - Look here.

Since you already ran Combofix, it should have saved a log to the root directory, usually C:\ComboFix.txt. Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". When you have done that, post the required logs to include your ComboFix log in that forum, NOT here, for assistance by the Malware Response Team Experts.

Edited by quietman7, 10 February 2011 - 09:56 AM.

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