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PC/Acronis issue


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#1 judyjht

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Posted 09 February 2011 - 08:53 AM

I made an Image of my laptop using Acronis True Image 10 the other day - no problems whatsoever. Now, I wanted to create a backup image of the hard drive of my Desktop in the same way but when I try to do it I get this error message.

Posted Image

Here is a screen shot from Speccy, if that helps you. Anyone know what the issue might be??


http://speccy.piriform.com/results/8XHs2DOHsalBu6Rv8yfGyZ1

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#2 judyjht

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Posted 09 February 2011 - 08:55 AM

I am going to shut down and re-boot using the Boot CD and I will post the results in a few minutes.

#3 Allan

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Posted 09 February 2011 - 08:58 AM

Now, I wanted to create a backup image of the hard drive of my Desktop

I'm just curious - what do you man the hard drive of your desktop?

#4 judyjht

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Posted 09 February 2011 - 09:04 AM

I don't know what that means?? man??

#5 Allan

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Posted 09 February 2011 - 09:09 AM

Typo - should read "mean"

Edited by Allan, 09 February 2011 - 09:09 AM.


#6 judyjht

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Posted 09 February 2011 - 09:15 AM

One thing that is sort of confusing is that when I boot up with the Boot CD and start Acronis - I get to the point where I have to select a partition or entire hard drive (which I want to do) but there is only one listed: Seagate ©. The issue is I have a "C" drive which is not the Seagate, I have a "D" Drive I use for backups etc and I also have a "G" Drive which IS the Seagate External Hard drive.

Of course it tells me that I "cannot create a backup archive file on the same partition which you are going to backup" which makes sense - so where is the real "C" drive??

I only have 1 choice when I use the Boot CD. When I just boot up regular all three drives show up. I will post a picture in a minute - I am on the laptop so I need to reboot the desktop so I can upload the picture.

#7 judyjht

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Posted 09 February 2011 - 09:18 AM

Typo - should read "mean"


I have both a Desktop and a Laptop. I am trying to make a backup image of the "C" drive in case of emergency.

#8 Allan

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Posted 09 February 2011 - 09:22 AM

So you have three physical drives (two internal, one external). When I want to create an image I do it from within the gui, not at boot. All drives are, of course, recognized. If I then want to restore an image I again do it from within the gui and if I'm restoring the system partition Acronis simply says it needs to reboot to perform the action, which it does. The restoration then takes place automatically.

#9 judyjht

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Posted 09 February 2011 - 09:33 AM

I don't know what a gui is?? This is the screenshot of what I see when I try to do it from the Boot CD - which is what AustrAlien told me to do.

This is the screenshot from the Boot CD

Posted Image

This is the screenshot booting WITHOUT the Boot CD - I see all the drives but.............I still cannot get it to backup without getting the error message shown in Post #1

Posted Image

Edited by Judith Peacock, 09 February 2011 - 09:44 AM.


#10 Allan

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Posted 09 February 2011 - 09:39 AM

Sorry - the gui is the Windows Desktop (graphical user interface).

Are you scheduling the action(s) you want Acronis to perform from within the Windows interface or are you trying to do it at boot? If the latter, give it a shot from within Windows and let's see what happens.

#11 judyjht

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Posted 09 February 2011 - 09:46 AM

Can you look at message #9 again - I added the stuff in RED

I would like to do it from Windows vs. the Boot CD but I get this error message:

Posted Image

#12 AustrAlien

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Posted 09 February 2011 - 09:47 AM

Hello Judith

Is this desktop PC a brand name one, or a custom build?
I am wondering what that small "disk 4" Toshiba (122MB FAT16) is.

Please post a screenshot of what you see in the Disk Management window.
Do you remember how to get there?
AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#13 Allan

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Posted 09 February 2011 - 09:49 AM

Okay sorry - wasn't sure if that was generated from within Windows or at boot. Please go to START - RUN and type: services.msc (press ENTER)

On the left side you should see the Acronis Scheduler Service. Is it STARTED? If not, is it set to AUTOMATIC?

#14 judyjht

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Posted 09 February 2011 - 09:56 AM

Hello Judith

Is this desktop PC a brand name one, or a custom build? Custom Built. I think I can get all the info from Belarc Advisors.
I am wondering what that small "disk 4" Toshiba (122MB FAT16) is. It is the webcam. I just unplugged it.

Please post a screenshot of what you see in the Disk Management window.
Do you remember how to get there? Let me look - I'll post it in a minute


Edited by Judith Peacock, 09 February 2011 - 09:56 AM.


#15 judyjht

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Posted 09 February 2011 - 10:04 AM

On the left side you should see the Acronis Scheduler Service. Is it STARTED? If not, is it set to AUTOMATIC?


No, not started and it is Disabled under Startup Type




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