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Laptop won't start up at all.


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#1 struckdumb1

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Posted 09 February 2011 - 06:42 AM

Hope you can help.

My laptop has been running slowly recently.
A couple of days ago following a normal session using my laptop on the previous day, my wife switched it on and prior to login (she thinks), in an error message appeared that said something needed updating. She clicked ok.
The system then began a start up repair (sorry, I don't remember the exact wording of this) scanning for five minutes or so before saying that this failed.
I next attemtped to reboot the laptop and it booted up and logged in ok - however it had apparently restored everything to a previous configuration that I hadn't used for some months.
Programmes recently installed were absent, some programmes recently uninstalled were back on the desk top (but not working).

Internet explorer will no longer connect despite a clear connection showing on the Connect To menu.
I assume that the internet is connecting in some way since a series of updates have run and installed.

Any thoughts on:
1. How to get internet explorer back up?
2. Any actions I should take following unwanted system restore to an old configuration and slow running?

Many thanks

Paul

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#2 Allan

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Posted 09 February 2011 - 08:07 AM

1) Look in device manager. Any errors indicated?
2) Right-click on a command prompt icon and open as administrator. In the command prompt window type:chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

#3 struckdumb1

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Posted 09 February 2011 - 09:08 AM

Thanks for your help.

Nothing shows up as error im Device Manager - mind you I did only look at the main list of devices that appears immediately on opening.
If I need to look at any specific areas - I haven't done that.

Have rebooted - should there be anything to see?
No error messages appeared on reboot.

#4 Allan

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Posted 09 February 2011 - 09:11 AM

Just to clarify, chkdsk /r did run, correct?

Next - let's see if there was a blue screen error recently. Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#5 struckdumb1

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Posted 09 February 2011 - 09:32 AM

Didn't see chkdsk run.

Report is:
==================================================
Dump File : Mini020711-01.dmp
Crash Time : 07/02/2011 23:13:17
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 0x8284a2f6
Parameter 2 : 0x00000000
Parameter 3 : 0x0000fffe
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4afe7
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18082 (vistasp2_gdr.090803-2339)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini020711-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,376
==================================================

#6 Allan

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Posted 09 February 2011 - 09:37 AM

1) The instructions in my first post should have forced a checkdisk at start. Let me mention them again: Right-click on a command prompt icon and open as administrator. In the command prompt window type:chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

2) That's a VERY rare error you got. Did you recently make any changes (install a new driver or upgrade ram)?

#7 struckdumb1

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Posted 09 February 2011 - 11:27 AM

Ran the same process for chkdsk again.
This time it ran (funny - I did the same thing twice before to be certain).
Anyway - it took a long time so I wasn't looking when the scan finally ended - but no results remained on screen.

I guess having a rare error is not a good thing.
No - not added RAM or new driver.
only unusual thing I can think of is that I connected my external hard drive via USB to review photographs - but I've had this connected before with no issues.

#8 Allan

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Posted 09 February 2011 - 12:14 PM

While it's not likely, it's possible this error can be caused by malware. Have you run full scans with both your anti virus utility AND MalwareBytes?

#9 Bill253

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Posted 09 February 2011 - 12:18 PM

Let me jump in, fools rush in -

Any thoughts on:
1. How to get internet explorer back up?
2. Any actions I should take following unwanted system restore to an old configuration and slow running?


Have you tried using a different browser, such as Firefox? Doesn't fix your system, but may restore your capability to browse the web.

Back to the sidelines now,
Bill253

#10 struckdumb1

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Posted 09 February 2011 - 02:57 PM

Many thanks for the suggestion.
For unknown reason IE decided to start after various failures.

Done MBAM scan and found nothing - AVG scan running now.

One residual issue is that I have icons and menus for half installed programmes that I assume got poorly restored when the configuration was back dated.
They won't uninstall via the Control Panel - many won't install via their own uninstallers - any thoughts on how best to tidy up and be rid of them?

#11 struckdumb1

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Posted 09 February 2011 - 03:54 PM

AVG finished and again - no infections indicated.

All very slow though - IE working but won't close easily - I have to close by right clicking bottom bar and 'close'.

Edited by struckdumb1, 09 February 2011 - 03:56 PM.


#12 struckdumb1

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Posted 10 February 2011 - 01:00 PM

I'm wondering if anyone can help with this aspect of the recovery:

I have icons and menus for half installed programmes that I assume got poorly restored when the configuration was back dated.
They won't uninstall via the Control Panel - many won't install via their own uninstallers - any thoughts on how best to tidy up and be rid of them?
Should I just delete the folders?

Also - is there any kind of scan I can run to tidy up old files and the mess now cluttering up my memory?
It would be nice to return some of my lost speed.

Thanks




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