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Can't connect to the internet


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#1 alexnp77

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Posted 08 February 2011 - 06:38 PM

When I launch IE it can not establish a connection and when I run network diagnostics for windows xp the result says it can't connect to the internet using HTTP, HTTPS, or FTP. I checked the firewall settings and found nothing wrong. Really would appreciate if someone could give me a few suggestions. Thanx.

Edited by hamluis, 08 February 2011 - 07:18 PM.
Moved from XP forum to Am I Infected.


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#2 Allan

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Posted 08 February 2011 - 06:40 PM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#3 alexnp77

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Posted 08 February 2011 - 06:48 PM

I removed a trojan that required the pc to be rebooted. After the reboot i got a message stating that there were files missing and probably would not function correctly.

#4 Allan

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Posted 08 February 2011 - 06:54 PM

If you did it on your own I suggest you visit the Am I infected forum at this site to make sure your system is clean.

When you submit a question on a support forum you need to provide all relevant information.

#5 hamluis

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Posted 08 February 2011 - 07:18 PM

I moved to Am I Infected forum.

Louis

#6 boopme

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Posted 08 February 2011 - 08:21 PM

Hello, please try this.
open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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