I am having trouble with a computer program that I use for my job. It's called SmartMusic. I tell my students "It's SmartMusic, not GeniusMusic..." when we have problems with it. Since their last update, that has been more often than not. StupidMusic is more like it these days.
Background on the program: I can open the actual program on my computer to access all parts of the program. I can access some parts of the program through Firefox/IE.
All parts of the program are working, both through the program and Firefox/IE, except
the Assignment Library. When I try to open the Assignment Library in either the program or Firefox/IE, it stalls and then says it's not connected. I called SmartMusic Tech Support and told them this. They said that it is a problem with my security settings blocking the program. Below is everything after the phone call, starting with the email they sent me on how to fix the security settings.From SmartMusic Tech Support
Please see the link below for information on SmartMusic requirements in a school network:
Answer Title: SmartMusic requirements in a school network
Answer Link: http://smartmusic.custhelp.com/app/answers/detail/a_id/1524
Please see the link below for information on setting up the local computer settings for use with SmartMusic:
Answer Title: Managing home Internet security for use with SmartMusic
Answer Link: http://smartmusic.custhelp.com/app/answers/detail/a_id/3549
Please feel free to respond to this case if you have any further questions about this issue.From me
I did everything on the list for managing home internet security, and there is no improvement. If I try to access the assignment library from Firefox or IE, it stalls and then says it cannot connect. If I try to access the assignment library from the SmartMusic program, it stalls at 10% and then goes to a screen that says:
SmartMusic is offline
We are unable to connect to the SmartMusic server. Please check your connection and try again later.
If you have security software active, you may need to check its configuration or contact your network administrator.
Click here to learn more.
Network: RemoteHostClosedError (2) loadinghttps://gradebook.smartmusic.com/assignments/AssignmentLibrary.aspx
(I did "Click here" and go through several topics, but I found none that provided any applicable info beyond what I have already done.)From me, before any reply was received
I randomly decided to try again this morning, and I was able to access the assignment library. There is obviously something going on that would cause it to not work for several days, then suddenly work this morning.
In the middle of me navigating in the Assignment Library, it suddenly stopped working again about 10 minutes ago. It is doing the same thing it was doing before.
[Note: it worked for about an hour]From SmartMusic Tech Support
If you are continuing to encounter the offline errors, something is continuing to block your access to SmartMusic. You are continuing to encounter this after resetting the Internet security, adding SmartMusic to the Windows Firewall, and after following the steps to add SmartMusic to the AVG Firewall?
If these steps don’t work, you’ll need to enlist the assistance of your computer’s manufacturer or Internet service provider to manage your security software or router. The following web addresses may need to be added to your “trusted sites” list, so you’ll want to pass along this information to the service helping you troubleshooting your Internet connection:
Please feel free to respond to this case if you have any further questions about this issue.
I contacted my ISP, and they say that there is no way that my ISP or router has anything to do with it, which is what I thought in the first place. Any thoughts?