adware/malware/virus removal

IE redirects, taking me to places irrelevant to a search query, and browser will open new windows w/o clicking. PC is NOT slow. Have followed all instructions per Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help. Here is what the scans have come up with.DDS LOG:
DDS (Ver_10-12-12.02) - NTFSx86
Run by Mary at 6:19:05.45 on Tue 02/08/2011
Internet Explorer: 7.0.6002.18005
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3006.1899 [GMT -6:00]

AV: Norton Security Suite *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Security Suite *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Norton Security Suite *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\DllHost.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10l_ActiveX.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Mary\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
mURLSearchHooks: H - No File
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn3\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - Skype add-on (mastermind)
BHO: Yahooo Search Protection: {25bc7718-0bfa-40ea-b381-4b2d9732d686} - c:\program files\yahoo!\search protection\ysp.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\4.3.0.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\4.3.0.5\IPSBHO.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn3\YTSingleInstance.dll
BHO: HP Print Clips: {ffffffff-ff12-44c5-91ec-068e3aa1b2d7} - c:\program files\hp\smart web printing\hpswp_framework.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\4.3.0.5\coIEPlg.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn3\yt.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Search Protection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [OnScreenDisplay] c:\program files\hewlett-packard\hp quicktouch\HPKBDAPP.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [WAWifiMessage] c:\program files\hewlett-packard\hp wireless assistant\WiFiMsg.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" updatewithcreateonce "software\cyberlink\youcam\1.0"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAFYARgBSAEUARQAtAFYASwBQAEMAQgAtADYAQgBXAEYATQAtAFQAUgBMAFEAUgAtAEIAUgBVAEgAUAAtAEMAUAA4ADYARwA"&"inst=NwA3AC0ANAA1ADgAMgAxADgANQAtAFQAMgAtAFUAOAA1ACsAMQAtAEIAMwA"&"prod=90"&"ver=9.0.872
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\vongot~1.lnk - c:\windows\installer\{8c3ae2d1-854d-4650-a73d-c7cc7ee36b80}\NewShortcut2_DB7E00C96DEF489A8112D8F81614F45A.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07}
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07}
IE: {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - {25BC7718-0BFA-40EA-B381-4B2D9732D686} - c:\program files\yahoo!\search protection\ysp.dll
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0403000.005\symds.sys [2011-1-29 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0403000.005\symefa.sys [2011-1-29 173104]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\bashdefs\20110114.001\BHDrvx86.sys [2011-1-14 691248]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys [2011-1-29 501888]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\ipsdefs\20110207.001\IDSvix86.sys [2011-2-8 353912]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0403000.005\ironx86.sys [2011-1-29 116784]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\0403000.005\symtdiv.sys [2011-1-29 339504]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\4.3.0.5\ccsvchst.exe [2011-1-29 126392]
R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2009-11-13 92008]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-1-28 102448]
S2 Active Common Service;Active Common Service; [x]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-10-5 21504]

=============== Created Last 30 ================

2011-02-06 14:01:52 -------- d-----w- c:\windows\RegCure
2011-02-05 15:53:57 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-02-04 15:50:25 -------- d-----w- c:\users\mary\appdata\local\Yahoo!
2011-01-30 01:25:44 43696 ----a-w- c:\windows\system32\drivers\n360\0403000.005\srtspx.sys
2011-01-30 01:25:44 339504 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symtdiv.sys
2011-01-30 01:25:44 328752 ----a-r- c:\windows\system32\drivers\n360\0403000.005\symds.sys
2011-01-30 01:25:44 325680 ----a-w- c:\windows\system32\drivers\n360\0403000.005\srtsp.sys
2011-01-30 01:25:44 173104 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symefa.sys
2011-01-30 01:25:44 116784 ----a-w- c:\windows\system32\drivers\n360\0403000.005\ironx86.sys
2011-01-30 01:25:43 501888 ----a-w- c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys
2011-01-30 01:25:21 -------- d-----w- c:\windows\system32\drivers\n360\0403000.005
2011-01-28 16:27:48 -------- d-----w- c:\users\mary\appdata\roaming\Tific
2011-01-28 16:27:47 -------- d-----w- c:\users\mary\appdata\local\Symantec
2011-01-28 16:27:05 26600 ----a-r- c:\windows\system32\drivers\GEARAspiWDM.sys
2011-01-28 16:27:05 107368 ----a-r- c:\windows\system32\GEARAspi.dll
2011-01-28 16:27:03 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-01-28 16:26:34 -------- d-----w- c:\program files\Symantec
2011-01-28 16:25:53 -------- d-----w- c:\windows\system32\drivers\N360
2011-01-28 16:25:52 -------- d-----w- c:\program files\Norton Security Suite
2011-01-28 16:25:24 -------- d-----w- c:\program files\NortonInstaller
2011-01-28 16:25:24 -------- d-----w- c:\progra~2\NortonInstaller
2011-01-28 16:02:24 4656976 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{0c64123c-ba86-4003-bcc4-9fcbe6ff1920}\mpengine.dll
2011-01-19 13:16:46 -------- d-----w- c:\progra~2\Norton

==================== Find3M ====================


============= FINISH: 6:20:05.62 ===============
 Attach.txt   5KB   3 downloads  ark.txt   8.75KB   4 downloads

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

• Do not run any other tool untill instructed to do so!
• Do not Attach logs unless I ask you to.
• Tell me about any problems that have occurred during the fix.
• Tell me of any other symptoms you may be having as these can help also.
• Do not run anything while running a fix.
• Do not run any other tool untill instructed to do so!

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.



Scan With RKUnHooker

• Please Download Rootkit Unhooker Save it to your desktop.
• Now double-click on RKUnhookerLE.exe to run it.
• Click the Report tab, then click Scan.
• Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
• Wait till the scanner has finished and then click File, Save Report.
• Save the report somewhere where you can find it. Click Close.

Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

"just click on Cancel, then Accept".


Gringo

ok,
i am here and ready, all the other stuff i put here was in respose to someone else. im going to copy the instuctions, per your instructions. can not print from here any longer, dont know why, can not get any updates, windows installer keeps popping up and closing.

thank you ever so much!!!!

Ray

RkU Version: 3.8.388.590, Type LE (SR2)
==============================================
OS Name: Windows Vista
Version 6.0.6002 (Service Pack 2)
Number of processors #2
==============================================
>Drivers
==============================================
0x92807000 C:\Windows\system32\DRIVERS\nvlddmkm.sys 7544832 bytes (NVIDIA Corporation, NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 179.91 )
0x81C03000 C:\Windows\system32\ntkrnlpa.exe 3903488 bytes (Microsoft Corporation, NT Kernel & System)
0x81C03000 PnpManager 3903488 bytes
0x81C03000 RAW 3903488 bytes
0x81C03000 WMIxWDM 3903488 bytes
0xA1600000 Win32k 2109440 bytes
0xA1600000 C:\Windows\System32\win32k.sys 2109440 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xA6A00000 C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\VirusDefs\20110211.006\NAVEX15.SYS 1355776 bytes (Symantec Corporation, AV Engine)
0x9240E000 C:\Windows\system32\DRIVERS\bcmwl6.sys 1343488 bytes (Broadcom Corporation, Broadcom 802.11 Network Adapter wireless driver)
0x89E06000 C:\Windows\System32\Drivers\Ntfs.sys 1114112 bytes (Microsoft Corporation, NT File System Driver)
0x822A9000 C:\Windows\system32\drivers\ndis.sys 1093632 bytes (Microsoft Corporation, NDIS 6.0 wrapper driver)
0x98C99000 C:\Windows\system32\DRIVERS\HSX_DPV.sys 1060864 bytes (Conexant Systems, Inc., HSF_DP driver)
0x9220A000 C:\Windows\system32\DRIVERS\nvmfdx32.sys 1048576 bytes (NVIDIA Corporation, NVIDIA MCP Networking Function Driver.)
0x89C46000 C:\Windows\System32\drivers\tcpip.sys 958464 bytes (Microsoft Corporation, TCP/IP Driver)
0x8046E000 C:\Windows\system32\CI.dll 917504 bytes (Microsoft Corporation, Code Integrity Module)
0xA4474000 C:\Windows\system32\drivers\peauth.sys 909312 bytes (Microsoft Corporation, Protected Environment Authentication and Authorization Export Driver)
0x98E00000 C:\Windows\system32\DRIVERS\HSX_CNXT.sys 741376 bytes (Conexant Systems, Inc., HSF_CNXT driver)
0xA4A98000 C:\Windows\system32\drivers\spsys.sys 720896 bytes (Microsoft Corporation, security processor)
0x9B084000 C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\BASHDefs\20110114.001\BHDrvx86.sys 704512 bytes (Symantec Corporation, BASH Driver)
0x92F39000 C:\Windows\System32\drivers\dxgkrnl.sys 659456 bytes (Microsoft Corporation, DirectX Graphics Kernel)
0x92074000 C:\Windows\system32\DRIVERS\HDAudBus.sys 577536 bytes (Microsoft Corporation, High Definition Audio Bus Driver)
0x9B005000 C:\Windows\system32\drivers\N360\0403000.005\ccHPx86.sys 520192 bytes (Symantec Corporation, Common Client Hash Provider Driver)
0x8054E000 C:\Windows\system32\drivers\Wdf01000.sys 507904 bytes (Microsoft Corporation, WDF Dynamic)
0x82238000 C:\Windows\System32\Drivers\ksecdd.sys 462848 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xA4A0E000 C:\Windows\system32\drivers\HTTP.sys 446464 bytes (Microsoft Corporation, HTTP Protocol Stack)
0x9994D000 C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys 385024 bytes (Symantec Corporation, Symantec Eraser Control Driver)
0x998F2000 C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\IPSDefs\20110210.001\IDSvix86.sys 372736 bytes (Symantec Corporation, IDS Core Driver)
0x98F88000 C:\Windows\System32\Drivers\N360\0403000.005\SYMTDIV.SYS 364544 bytes (Symantec Corporation, Network Dispatch Driver)
0xA4570000 C:\Windows\System32\Drivers\N360\0403000.005\SRTSP.SYS 356352 bytes (Symantec Corporation, Symantec AutoProtect)
0x80778000 C:\Windows\system32\drivers\N360\0403000.005\SYMDS.SYS 352256 bytes (Symantec Corporation, Symantec Data Store)
0x9215C000 C:\Windows\system32\DRIVERS\rixdptsk.sys 331776 bytes (REDC, RICOH XD SM Driver)
0xA440A000 C:\Windows\System32\DRIVERS\srv.sys 319488 bytes (Microsoft Corporation, Server driver)
0xA1850000 C:\Windows\System32\ATMFD.DLL 311296 bytes (Adobe Systems Incorporated, Windows NT OpenType/Type 1 Font Driver)
0x806B1000 C:\Windows\System32\drivers\volmgrx.sys 303104 bytes (Microsoft Corporation, Volume Manager Extension Driver)
0x99804000 C:\Windows\system32\drivers\afd.sys 294912 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0x80608000 C:\Windows\system32\drivers\acpi.sys 286720 bytes (Microsoft Corporation, ACPI Driver for NT)
0x8042D000 C:\Windows\system32\CLFS.SYS 266240 bytes (Microsoft Corporation, Common Log File System Driver)
0x92585000 C:\Windows\system32\DRIVERS\storport.sys 266240 bytes (Microsoft Corporation, Microsoft Storage Port Driver)
0x98C5B000 C:\Windows\system32\DRIVERS\HSXHWAZL.sys 253952 bytes (Conexant Systems, Inc., HSF_HWAZL WDM driver)
0x92009000 C:\Windows\system32\DRIVERS\USBPORT.SYS 253952 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0x998AC000 C:\Windows\system32\DRIVERS\rdbss.sys 245760 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0x89C0B000 C:\Windows\system32\drivers\NETIO.SYS 241664 bytes (Microsoft Corporation, Network I/O Subsystem)
0xA4BB6000 C:\Windows\system32\DRIVERS\mrxsmb10.sys 233472 bytes (Microsoft Corporation, Longhorn SMB Downlevel SubRdr)
0x89F1E000 C:\Windows\system32\drivers\volsnap.sys 233472 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0x9239C000 C:\Windows\system32\DRIVERS\usbhub.sys 217088 bytes (Microsoft Corporation, Default Hub Driver for USB)
0x81FBC000 ACPI_HAL 208896 bytes
0x921AD000 C:\Windows\system32\drivers\CHDRT32.sys 208896 bytes (Conexant Systems Inc., High Definition Audio Function Driver)
0x81FBC000 C:\Windows\system32\hal.dll 208896 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0x80746000 C:\Windows\system32\drivers\fltmgr.sys 204800 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0x98DC1000 C:\Windows\System32\DRIVERS\netbt.sys 204800 bytes (Microsoft Corporation, MBT Transport driver)
0x92556000 C:\Windows\system32\DRIVERS\msiscsi.sys 192512 bytes (Microsoft Corporation, Microsoft iSCSI Initiator Driver)
0x98C09000 C:\Windows\system32\drivers\portcls.sys 184320 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0x8220B000 C:\Windows\system32\drivers\N360\0403000.005\SYMEFA.SYS 184320 bytes (Symantec Corporation, Symantec Extended File Attributes)
0x89DA7000 C:\Windows\system32\DRIVERS\Apfiltr.sys 180224 bytes (Alps Electric Co., Ltd., Alps Touch Pad Driver)
0x823B4000 C:\Windows\system32\drivers\msrpc.sys 176128 bytes (Microsoft Corporation, Kernel Remote Procedure Call Provider)
0x92352000 C:\Windows\system32\DRIVERS\ks.sys 172032 bytes (Microsoft Corporation, Kernel CSA Library)
0x9B19C000 C:\Windows\system32\DRIVERS\nwifi.sys 172032 bytes (Microsoft Corporation, NativeWiFi Miniport Driver)
0x89F6E000 C:\Windows\System32\drivers\ecache.sys 159744 bytes (Microsoft Corporation, Special Memory Device Cache)
0x8065F000 C:\Windows\system32\drivers\pci.sys 159744 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0x805D7000 C:\Windows\System32\DRIVERS\srv2.sys 159744 bytes (Microsoft Corporation, Smb 2.0 Server driver)
0x98C36000 C:\Windows\system32\drivers\drmk.sys 151552 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0x98D9C000 C:\Windows\system32\Drivers\SYMEVENT.SYS 151552 bytes (Symantec Corporation, Symantec Event Library)
0x925DD000 C:\Windows\system32\DRIVERS\ndiswan.sys 143360 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0x89FA6000 C:\Windows\system32\drivers\CLASSPNP.SYS 135168 bytes (Microsoft Corporation, SCSI Class System Dll)
0xA4B76000 C:\Windows\system32\drivers\mrxdav.sys 135168 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0x98EDB000 C:\Windows\System32\Drivers\usbvideo.sys 135168 bytes (Microsoft Corporation, USB Video Class Driver)
0x98F1F000 C:\Windows\System32\drivers\VIDEOPRT.SYS 135168 bytes (Microsoft Corporation, Video Port Driver)
0x99883000 C:\Windows\system32\drivers\N360\0403000.005\Ironx86.SYS 126976 bytes (Symantec Corporation, Iron Driver)
0xA4B97000 C:\Windows\system32\DRIVERS\mrxsmb.sys 126976 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0x80728000 C:\Windows\system32\drivers\ataport.SYS 122880 bytes (Microsoft Corporation, ATAPI Driver Extension)
0x999AB000 C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys 118784 bytes (Symantec Corporation, Symantec Eraser Utility Driver)
0xA4A7B000 C:\Windows\System32\DRIVERS\srvnet.sys 118784 bytes (Microsoft Corporation, Server Network driver)
0x89D30000 C:\Windows\System32\drivers\fwpkclnt.sys 110592 bytes (Microsoft Corporation, FWP/IPsec Kernel-Mode API)
0x9B169000 C:\Windows\system32\drivers\luafv.sys 110592 bytes (Microsoft Corporation, LUA File Virtualization Filter Driver)
0x9211F000 C:\Windows\system32\DRIVERS\sdbus.sys 106496 bytes (Microsoft Corporation, SecureDigital Bus Driver)
0xA4B48000 C:\Windows\system32\DRIVERS\bowser.sys 102400 bytes (Microsoft Corporation, NT Lan Manager Datagram Receiver Driver)
0x92056000 C:\Windows\system32\DRIVERS\cdrom.sys 98304 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0x9B1E3000 C:\Windows\system32\DRIVERS\mrxsmb20.sys 98304 bytes (Microsoft Corporation, Longhorn SMB 2.0 Redirector)
0x999C8000 C:\Windows\System32\Drivers\dfsc.sys 94208 bytes (Microsoft Corporation, DFS Namespace Client Driver)
0x925C6000 C:\Windows\system32\DRIVERS\rasl2tp.sys 94208 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0x98EC2000 C:\Windows\system32\DRIVERS\usbccgp.sys 94208 bytes (Microsoft Corporation, USB Common Class Generic Parent Driver)
0xA6B6E000 C:\Windows\system32\DRIVERS\cdfs.sys 90112 bytes (Microsoft Corporation, CD-ROM File System Driver)
0x9984C000 C:\Windows\system32\DRIVERS\pacer.sys 90112 bytes (Microsoft Corporation, QoS Packet Scheduler)
0x98F72000 C:\Windows\system32\DRIVERS\tdx.sys 90112 bytes (Microsoft Corporation, TDI Translation Driver)
0xA4B61000 C:\Windows\System32\drivers\mpsdrv.sys 86016 bytes (Microsoft Corporation, Microsoft Protection Service Driver)
0x9232D000 C:\Windows\system32\DRIVERS\rassstp.sys 86016 bytes (Microsoft Corporation, RAS SSTP Miniport Call Manager)
0xA6B4B000 C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\VirusDefs\20110211.006\NAVENG.SYS 81920 bytes (Symantec Corporation, AV Engine)
0x92319000 C:\Windows\system32\DRIVERS\raspptp.sys 81920 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0x92148000 C:\Windows\system32\DRIVERS\rimsptsk.sys 81920 bytes (REDC, RICOH MS Driver)
0x98FE1000 C:\Windows\system32\DRIVERS\smb.sys 81920 bytes (Microsoft Corporation, SMB Transport driver)
0x89D84000 C:\Windows\system32\DRIVERS\i8042prt.sys 77824 bytes (Microsoft Corporation, i8042 Port Driver)
0x9B1D0000 C:\Windows\system32\DRIVERS\rspndr.sys 77824 bytes (Microsoft Corporation, Link-Layer Topology Responder Driver for NDIS 6)
0x99870000 C:\Windows\system32\DRIVERS\wanarp.sys 77824 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0x89F95000 C:\Windows\system32\drivers\disk.sys 69632 bytes (Microsoft Corporation, PnP Disk Driver)
0x923D1000 C:\Windows\System32\Drivers\NDProxy.SYS 69632 bytes (Microsoft Corporation, NDIS Proxy)
0x80414000 C:\Windows\system32\PSHED.dll 69632 bytes (Microsoft Corporation, Platform Specific Hardware Error Driver)
0x89D54000 C:\Windows\system32\DRIVERS\amdk8.sys 65536 bytes (Microsoft Corporation, Processor Device Driver)
0x807CE000 C:\Windows\system32\drivers\fileinfo.sys 65536 bytes (Microsoft Corporation, FileInfo Filter Driver)
0x89D64000 C:\Windows\system32\DRIVERS\HIDCLASS.SYS 65536 bytes (Microsoft Corporation, Hid Class Library)
0x9B18C000 C:\Windows\system32\DRIVERS\lltdio.sys 65536 bytes (Microsoft Corporation, Link-Layer Topology Mapper I/O Driver)
0x80710000 C:\Windows\System32\drivers\mountmgr.sys 65536 bytes (Microsoft Corporation, Mount Point Manager)
0x92101000 C:\Windows\system32\DRIVERS\ohci1394.sys 65536 bytes (Microsoft Corporation, 1394 OpenHCI Port Driver)
0x92342000 C:\Windows\system32\DRIVERS\termdd.sys 65536 bytes (Microsoft Corporation, Terminal Server Driver)
0x9B15A000 C:\Windows\system32\DRIVERS\monitor.sys 61440 bytes (Microsoft Corporation, Monitor Driver)
0x89F5F000 C:\Windows\System32\Drivers\mup.sys 61440 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0x80686000 C:\Windows\System32\drivers\partmgr.sys 61440 bytes (Microsoft Corporation, Partition Management Driver)
0x9230A000 C:\Windows\system32\DRIVERS\raspppoe.sys 61440 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0x92139000 C:\Windows\system32\DRIVERS\rimmptsk.sys 61440 bytes (REDC, RICOH SD Driver)
0x92047000 C:\Windows\system32\DRIVERS\usbehci.sys 61440 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0x806A2000 C:\Windows\system32\drivers\volmgr.sys 61440 bytes (Microsoft Corporation, Volume Manager Driver)
0x92111000 C:\Windows\system32\DRIVERS\1394BUS.SYS 57344 bytes (Microsoft Corporation, 1394 Bus Device Driver)
0xA1840000 C:\Windows\System32\cdd.dll 57344 bytes (Microsoft Corporation, Canonical Display Driver)
0x99862000 C:\Windows\system32\DRIVERS\netbios.sys 57344 bytes (Microsoft Corporation, NetBIOS interface driver)
0x98F5B000 C:\Windows\System32\Drivers\Npfs.SYS 57344 bytes (Microsoft Corporation, NPFS Driver)
0x80702000 C:\Windows\system32\drivers\PCIIDEX.SYS 57344 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0x9B130000 C:\Windows\System32\Drivers\crashdmp.sys 53248 bytes (Microsoft Corporation, Crash Dump Driver)
0x98EB5000 C:\Windows\system32\drivers\modem.sys 53248 bytes (Microsoft Corporation, Modem Device Driver)
0x92386000 C:\Windows\system32\DRIVERS\umbus.sys 53248 bytes (Microsoft Corporation, User-Mode Bus Enumerator)
0x805CA000 C:\Windows\system32\drivers\WDFLDR.SYS 53248 bytes (Microsoft Corporation, WDFLDR)
0x92400000 C:\Windows\System32\Drivers\pcouffin.sys 49152 bytes (VSO Software, low level access layer for CD/DVD/BD devices)
0xA455C000 C:\Windows\System32\drivers\tcpipreg.sys 49152 bytes (Microsoft Corporation, TCP/IP Registry Compatibility Driver)
0x98F13000 C:\Windows\System32\drivers\vga.sys 49152 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0x92FDA000 C:\Windows\System32\drivers\watchdog.sys 49152 bytes (Microsoft Corporation, Watchdog Driver)
0x9B13D000 C:\Windows\System32\Drivers\dump_dumpata.sys 45056 bytes
0x89D9C000 C:\Windows\system32\DRIVERS\kbdclass.sys 45056 bytes (Microsoft Corporation, Keyboard Class Driver)
0x89DD3000 C:\Windows\system32\DRIVERS\mouclass.sys 45056 bytes (Microsoft Corporation, Mouse Class Driver)
0x98F50000 C:\Windows\System32\Drivers\Msfs.SYS 45056 bytes (Microsoft Corporation, Mailslot driver)
0x92FF1000 C:\Windows\system32\DRIVERS\ndistapi.sys 45056 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0x92FE6000 C:\Windows\system32\DRIVERS\TDI.SYS 45056 bytes (Microsoft Corporation, TDI Wrapper)
0x89FF0000 C:\Windows\system32\DRIVERS\tunnel.sys 45056 bytes (Microsoft Corporation, Microsoft Tunnel Interface Driver)
0x80698000 C:\Windows\system32\DRIVERS\BATTC.SYS 40960 bytes (Microsoft Corporation, Battery Class Driver)
0x9B150000 C:\Windows\System32\drivers\Dxapi.sys 40960 bytes (Microsoft Corporation, DirectX API Driver)
0x9237C000 C:\Windows\system32\DRIVERS\mssmbios.sys 40960 bytes (Microsoft Corporation, System Management BIOS Driver)
0x9B1C6000 C:\Windows\system32\DRIVERS\ndisuio.sys 40960 bytes (Microsoft Corporation, NDIS User mode I/O driver)
0x998E8000 C:\Windows\system32\drivers\nsiproxy.sys 40960 bytes (Microsoft Corporation, NSI Proxy)
0xA4552000 C:\Windows\System32\Drivers\secdrv.SYS 40960 bytes (Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K., Macrovision SECURITY Driver)
0x998A2000 C:\Windows\system32\drivers\N360\0403000.005\SRTSPX.SYS 40960 bytes (Symantec Corporation, Symantec AutoProtect)
0x89DDE000 C:\Windows\system32\DRIVERS\usbohci.sys 40960 bytes (Microsoft Corporation, OHCI USB Miniport Driver)
0x89FC7000 C:\Windows\system32\drivers\crcdisk.sys 36864 bytes (Microsoft Corporation, Disk Block Verification Filter Driver)
0x98EFC000 C:\Windows\System32\Drivers\Fs_Rec.SYS 36864 bytes (Microsoft Corporation, File System Recognizer Driver)
0x92393000 C:\Windows\system32\DRIVERS\kbdhid.sys 36864 bytes (Microsoft Corporation, HID Keyboard Filter Driver)
0xA6B5F000 C:\Windows\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)
0x98F69000 C:\Windows\System32\DRIVERS\rasacd.sys 36864 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xA1820000 C:\Windows\System32\TSDDD.dll 36864 bytes (Microsoft Corporation, Framebuffer Display Driver)
0x89D4B000 C:\Windows\system32\DRIVERS\tunmp.sys 36864 bytes (Microsoft Corporation, Microsoft Tunnel Interface Driver)
0x89D7B000 C:\Windows\system32\DRIVERS\wmiacpi.sys 36864 bytes (Microsoft Corporation, Windows Management Interface for ACPI)
0x8064E000 C:\Windows\system32\drivers\WMILIB.SYS 36864 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0x80720000 C:\Windows\system32\drivers\atapi.sys 32768 bytes (Microsoft Corporation, ATAPI IDE Miniport Driver)
0x80425000 C:\Windows\system32\BOOTVID.dll 32768 bytes (Microsoft Corporation, VGA Boot Driver)
0x9B148000 C:\Windows\System32\Drivers\dump_atapi.sys 32768 bytes
0x80657000 C:\Windows\system32\drivers\msisadrv.sys 32768 bytes (Microsoft Corporation, ISA Driver)
0x98F40000 C:\Windows\System32\DRIVERS\RDPCDD.sys 32768 bytes (Microsoft Corporation, RDP Miniport)
0x98F48000 C:\Windows\system32\drivers\rdpencdd.sys 32768 bytes (Microsoft Corporation, RDP Miniport)
0x89F57000 C:\Windows\System32\Drivers\spldr.sys 32768 bytes (Microsoft Corporation, loader for security processor)
0x89F16000 C:\Windows\system32\drivers\wd.sys 32768 bytes (Microsoft Corporation, Microsoft Watchdog Timer Driver)
0xA4568000 C:\Windows\system32\DRIVERS\xaudio.sys 32768 bytes (Conexant Systems, Inc., Modem Audio Device Driver)
0x98F0C000 C:\Windows\System32\Drivers\Beep.SYS 28672 bytes (Microsoft Corporation, BEEP Driver)
0x89D74000 C:\Windows\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0x8040D000 C:\Windows\system32\kdcom.dll 28672 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0x98F05000 C:\Windows\System32\Drivers\Null.SYS 28672 bytes (Microsoft Corporation, NULL Driver)
0x806FB000 C:\Windows\system32\drivers\pciide.sys 28672 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
0x9206E000 C:\Windows\system32\DRIVERS\GEARAspiWDM.sys 24576 bytes (GEAR Software Inc., CD DVD Filter)
0x89D97000 C:\Windows\system32\DRIVERS\HpqKbFiltr.sys 20480 bytes (Hewlett-Packard Development Company, L.P., HpqKbFiltr Keyboard Filter Driver)
0x89E00000 C:\Windows\system32\DRIVERS\CmBatt.sys 16384 bytes (Microsoft Corporation, Control Method Battery Driver)
0xA4470000 C:\Windows\system32\DRIVERS\mdmxsdk.sys 16384 bytes (Conexant, Diagnostic Interface x86 Driver)
0x80695000 C:\Windows\system32\DRIVERS\compbatt.sys 12288 bytes (Microsoft Corporation, Composite Battery Driver)
0x89FFD000 C:\Windows\system32\DRIVERS\nvsmu.sys 12288 bytes (NVIDIA Corporation, NVIDIA® nForce™ SMU Microcontroller Driver)
0x89FFB000 C:\Windows\system32\DRIVERS\HpqRemHid.sys 8192 bytes (Hewlett-Packard Development Company, L.P., HP Remote Control HID Device)
0x92FFC000 C:\Windows\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0x98ED9000 C:\Windows\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
==============================================
>Stealth
==============================================
0x009E0000 Hidden Image-->HP.ActiveSupportLibrary.dll [ EPROCESS 0x849EBD40 ] PID: 4848, 94208 bytes

Edited by ray_long69, 11 February 2011 - 07:10 PM.

now i wait, correct? i can do that.

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

• In your next post I need the following
  
• Log from Combofix
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

well, here is the log you wanted. when i opened IE to get here,at the log on screen (bleeping) another window popped up, just like before, just a blank page. my touchpad isnt working correctly, the windows installer is still popping up. and im not sure if i mentioned before but, i can not use control panel to UN install anything, i can go there it just wont un install programs........

ComboFix 11-02-11.02 - Mary 02/12/2011 8:51.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3006.1946 [GMT -6:00]
Running from: c:\users\Mary\Desktop\ComboFix.exe
AV: Norton Security Suite *Disabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
FW: Norton Security Suite *Disabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
SP: Norton Security Suite *Disabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\programdata\vlc-0.9.9-win32.exe
c:\programdata\vlc-1.0.2-win32.exe
c:\programdata\vlc-1.0.5-win32.exe
c:\users\Mary\AppData\Roaming\inst.exe
c:\windows\system32\KBL.LOG

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Service_Active Common Service


((((((((((((((((((((((((( Files Created from 2011-01-12 to 2011-02-12 )))))))))))))))))))))))))))))))
.

2011-02-12 14:59 . 2011-02-12 14:59 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-02-06 14:01 . 2011-02-06 14:14 -------- d-----w- c:\program files\RegCure
2011-02-06 14:01 . 2011-02-06 14:01 -------- d-----w- c:\windows\RegCure
2011-02-05 15:53 . 2011-02-06 15:23 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-02-04 15:50 . 2011-02-04 15:50 -------- d-----w- c:\users\Mary\AppData\Local\Yahoo!

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]
"Messenger (Yahoo!)"="c:\progra~1\Yahoo!\Messenger\YahooMessenger.exe" [2010-06-01 5252408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\Apoint2K\Apoint.exe" [2007-07-09 159744]
"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2007-10-01 181544]
"OnScreenDisplay"="c:\program files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe" [2007-09-04 554320]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2007-09-13 480560]
"WAWifiMessage"="c:\program files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe" [2007-01-08 311296]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2009-06-24 92704]
"hpqSRMon"="c:\program files\HP\Digital Imaging\bin\hpqSRMon.exe" [2008-08-20 150016]
"UCam_Menu"="c:\program files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" [2008-06-13 210216]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-10-11 149280]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-12-22 35760]
"DivXUpdate"="c:\program files\DivX\DivX Update\DivXUpdate.exe" [2010-06-03 1144104]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"AvgUninstallURL"="start http:" [X]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
Vongo Tray.lnk - c:\windows\Installer\{8C3AE2D1-854D-4650-A73D-C7CC7EE36B80}\NewShortcut2_DB7E00C96DEF489A8112D8F81614F45A.exe [2007-11-2 53248]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LightScribe Control Panel]
2007-08-23 22:36 455968 ----a-w- c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvCplDaemon]
2009-06-24 17:38 13601312 ----a-w- c:\windows\System32\nvcpl.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360\0403000.005\SYMDS.SYS [2009-10-15 328752]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360\0403000.005\SYMEFA.SYS [2010-04-22 173104]
S1 BHDrvx86;BHDrvx86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\BASHDefs\20110114.001\BHDrvx86.sys [2011-01-14 691248]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\N360\0403000.005\ccHPx86.sys [2010-02-26 501888]
S1 IDSVix86;IDSVix86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\IPSDefs\20110211.002\IDSvix86.sys [2010-12-01 353912]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360\0403000.005\Ironx86.SYS [2010-04-29 116784]
S1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\System32\Drivers\N360\0403000.005\SYMTDIV.SYS [2010-05-06 339504]
S2 N360;Norton Security Suite;c:\program files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe [2010-02-26 126392]
S2 TomTomHOMEService;TomTomHOMEService;c:\program files\TomTom HOME 2\TomTomHOMEService.exe [2009-11-13 92008]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-01-28 102448]


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2007-08-23 22:34 451872 ----a-w- c:\program files\Common Files\LightScribe\LSRunOnce.exe
.
Contents of the 'Scheduled Tasks' folder

2010-10-22 c:\windows\Tasks\HPCeeScheduleForMary.job
- c:\program files\Hewlett-Packard\SDP\Ceement\HPCEE.exe [2007-11-02 18:58]

2011-02-12 c:\windows\Tasks\User_Feed_Synchronization-{01AC1FE1-7DA3-4233-B14E-E9FB6BCCB76B}.job
- c:\windows\system32\msfeedssync.exe [2008-10-05 07:33]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
.
- - - - ORPHANS REMOVED - - - -

Toolbar-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
WebBrowser-{604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - (no file)
WebBrowser-{D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
WebBrowser-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
HKCU-Run-Search Protection - c:\program files\Yahoo!\Search Protection\SearchProtection.exe
HKLM-Run-QlbCtrl - %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-02-12 09:04
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton Security Suite\Engine\4.3.0.5\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'Explorer.exe'(3148)
c:\program files\Hewlett-Packard\HP Advisor\Pillars\Market\MLDeskBand.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\nvvsvc.exe
c:\windows\system32\WLANExt.exe
c:\program files\Canon\IJPLM\IJPLMSVC.EXE
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
c:\program files\CyberLink\Shared Files\RichVideo.exe
c:\windows\system32\DRIVERS\xaudio.exe
c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\program files\Hewlett-Packard\Shared\hpqWmiEx.exe
c:\program files\HP\QuickPlay\Kernel\TV\QPSched.exe
c:\windows\system32\DllHost.exe
c:\windows\system32\rundll32.exe
c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
c:\windows\System32\rundll32.exe
c:\windows\system32\msiexec.exe
c:\windows\ehome\ehmsas.exe
c:\program files\Windows Media Player\wmpnetwk.exe
c:\program files\Yahoo!\Messenger\ymsgr_tray.exe
c:\program files\Hewlett-Packard\HP Health Check\hphc_service.exe
.
**************************************************************************
.
Completion time: 2011-02-12 09:12:09 - machine was rebooted
ComboFix-quarantined-files.txt 2011-02-12 15:12

Pre-Run: 72,508,358,656 bytes free
Post-Run: 72,057,761,792 bytes free

- - End Of File - - EBDBCD03759FD4A87DBF763E7D0CCC5B

this is what IE shows when i try to "surf"

The address is not valid

Most likely causes:
There might be a typing error in the address.
If you clicked on a link, it may be out of date.

What you can try:
Retype the address.

Go back to the previous page.

BUT when i use yahoo search, IE says the page can not be displaed.

I left norton disabled, im going to keep it that way until i hear from you. im sorry if this is becoming a pain.

Edited by ray_long69, 12 February 2011 - 10:30 AM.

I want you to run this tool for me next.

tdsskiller:

Please read carefully and follow these steps.

• Download TDSSKiller and save it to your Desktop.
• doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
• If an infected file is detected, the default action will be Cure, click on Continue.
• If a suspicious file is detected, the default action will be Skip, click on Continue.
• It may ask you to reboot the computer to complete the process. Click on Reboot Now.
• If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
• If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Gringo

ok something really bad happened!!! i didnt turn norton back on, went to my bank website, this is what happened as i was trying to log in.....  021201_123000.jpg   43.39KB   5 downloads

i now have to use my desktop for sending and receiving messeges to/from you.

Hello

I would like you to download these programs if you don't have them yet to the desktop and have them ready to use .

RKill - exeHelper - Malwarebytes' Anti-Malware

After you have them on your desktop restart your computer and as soon as you can start with RKill

:Rkill:

• Double click on Rkill.
• A command window will open then disappear upon completion, this is normal.
• Please leave Rkill on the Desktop until otherwise advised.

Note: You will likely see a message from this rogue telling you the file is infected. Ignore the message. Leave the message OPEN, do not close the message. Run rkill repeatedly until it's able to do it's job. This may take a few tries. You'll be able to tell rkill has done it's job when your desktop (explorer.exe) cycles off and then on again.

Once the tool has run, do NOT reboot the machine,
If for some reason the machine reboots, repeat the process. Again, try not to restart the machine.

Scan with exeHelper:

Please download exeHelper to your desktop.

• Double-click on exeHelper.com to run the fix.
• A black window should pop up, press any key to close once the fix is completed.
• Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

Note: If the window shows a message that says "Error deleting file", please re-run the program

: Malwarebytes' Anti-Malware :

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Let me have these logs and let me know how the computer is doing

Gringo

just a few things, i think the link for malware is broken, i can not access the d/l. will this work via flash drive, since my laptop is now a paper weight?

yes go ahead and do it with the flash drive



Gringo

YOU ARE AWESOME, im able to get past the rogue program. but, i still can not get to the MBAM download, ive tried everything i can think of to get there, it keeps telling me IE cannot diplay the page. what now? BTW, here is the log from exehelper.......

exeHelper by Raktor
Build 20100414
Run at 14:07:07 on 02/12/11
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

still having touchpad problems and windows installer still freaking out.
when you are done working your majic, tell me how/where to donate please.

Ok try running combofix again and lets see what we get



Gringo

ok, i tried combofix again, but, that rogue program took norton out of my task bar. when i shortcut to folder location it wont let me do anything but run an update to fix something. so combofix is telling me to turn it off but i cant. and i can not unistall any proframs, due to windows installer being ignorant. what do i do?