Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

spybot download? run? problem


  • Please log in to reply
1 reply to this topic

#1 meconopsis

meconopsis

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:02:38 AM

Posted 08 February 2011 - 08:49 AM

Hi, I'm new to this and ANY computer forum, and my understanding of computer issues hovers near zero, *sigh*. So, there's nothing like an opportunity, eh?

I've been infected with some sort of re-direct hijacking bug. It affects all three of my browsers-- Chrome, Mozilla, and Explorer. I am running Windows XP2002 on a PC. I have tried to download the Spybot S&D program from the link on this site and two others: HippoFiles and CNET. It downloads, but when I try to run it, it presents me with an error message near the end of the set-up wizard, where it tells me "Ready to Install": "Error Sending Request, the server name or address could not be resolved". Can anyone tell me what this means and what to do?
Thanks!

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,936 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:03:38 AM

Posted 08 February 2011 - 11:32 AM

mvps.org is no longer recommending Spybot S&D or Ad-Aware due to poor testing results. See here - (scroll down and read under Freeware Antispyware Products). As for Spybot S&D, most people don't understand how to use TeaTimer and that feature can cause more problems than it's worth. TeaTimer monitors changes to certain critical keys in Windows registry but does not indicate if the change is normal or a modification made by a malware infection. The user must have an understanding of the registry and how TeaTimer works in order to make informed decisions to allow or deny the detected changes. If you don't have understanding how a particular security tool works, then you probably should not be using it. Additionally, TeaTimer may conflict with other security tools which do a much better job of protecting your computer and in some cases it will even prevent disinfection of malware by those tools.

More effective alternatives are Malwarebytes Anti-Malware and SUPERAntiSpyware Free.


Please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • When the program opens, click the Start Scan button.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure is selected, then click Continue > Reboot now to finish the cleaning process. <- Important!!
    Note: If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection. Leave it as such for now.
  • A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.

Step 7 instructs you to scan your computer using Malwarebytes Anti-Malware and remove any traces that may still be present. If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware. After performing that step, please post the complete results of your scan for review.


If you cannot use the Internet or download any required programs to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected". Some flash drives have a switch on the side or on the back as shown here which could have accidentally been moved to write protect.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users