Your log shows, the scan only detected items which were moved into quarantine.
When an anti-virus or security program quarantines
a file and moves it into a virus vault (chest) or a dedicated Quarantine folder, that file is safely held there and no longer a threat
. The file is essentially disabled and prevented from causing any harm to your system through proprietary security routines which may copy, rename, encrypt and password protect the file as part of the moving process. Quarantine is just an added safety measure
which allows you to view and investigate the files while keeping them from harming your computer. When the quarantined file is known to be malicious
, you can delete
it at any time by launching the program which removed it, going to the Quarantine tab, and choosing the option to delete.
Please download Norman Malware Cleaner
and save to your desktop.alternate download linkIf you previously used Norman, delete that version and download it again as the tool is frequently updated!
-- Note: If you need to scan a usb flash drives or other removable drives not listed, use the Add button to browse to the drives location, click on the drive to highlight and choose Ok.
- Be sure to read all the information Norman provides on that same page.
- Double-click on Norman_Malware_Cleaner.exe to start. Vista/Windows 7 users right-click and select Run As Administrator.
The tool is very slow to load as it uses a special driver. This is normal so please be patient.
- Read the End User License Agreement and click the Accept button to open the scanning window.
- Click Start Scan to begin.
- In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot to ensure that all infections are removed.
- After the scan has finished, a log file a log file named NFix_date_time (i.e. NFix_2009-06-22_07-08-56.log) will be created on your desktop with the results.
- Copy and paste the contents of that file in your next reply.
Please perform a scan with F-Secure Online Scanner
following the instructions provided here
for installation.-- Requires free Java Runtime Environment (JRE) to be installed before scanning for malware.
-- Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again if you encounter any problems.
- Accept the License Agreement.
- Once the ActiveX installs, click Full System Scan.
- Once the download completes, the scan will begin automatically.
- When the scan completes, click the Automatic cleaning (recommended) button.
- When done click "Show report" and copy/paste its contents into your next reply.