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I need help please


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11 replies to this topic

#1 Ebbz94

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Posted 07 February 2011 - 06:27 PM

If anyone is able to please help me im trying to use my computer for everyday things and random messages keep popping up on the screen saying some program has stopped or closed i have no idea please help :(

Edited by Budapest, 07 February 2011 - 06:33 PM.
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#2 Ebbz94

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Posted 07 February 2011 - 07:09 PM

Also its running very slow most of the time the program im using will either stop responding or just close

#3 Ebbz94

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Posted 07 February 2011 - 07:15 PM

My computer is a windows vista home premium. My processor is intel® core™2 quad cpu Q6600 @2.4ghz. 6 gigs of ram and a 64 bit operating system

#4 ATGUNWAT

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Posted 08 February 2011 - 12:17 PM

If anyone is able to please help me im trying to use my computer for everyday things and random messages keep popping up on the screen saying some program has stopped or closed i have no idea please help :(



Also its running very slow most of the time the program im using will either stop responding or just close



My computer is a windows vista home premium. My processor is intel® core™2 quad cpu Q6600 @2.4ghz. 6 gigs of ram and a 64 bit operating system




This is an unofficial response and the advice given is mine, not that of bleepingcomputer.com or it's representatives...

Could you give more specific information about the errors you are receiving?
Judging by those specs, and considering an "everyday things" usage pattern, you most certainly should NOT be running slow.

Right click on your task bar and choose "start task manager."
Go to the Performance tab and look at the bar meter, left of the lower graph, and tell me how many MBs or GBs is it indicating there.
Also, in the bottom left hand corner of the task manager window, how many processes are there running?

I can't give much specific advice until I know these things.

Generic advice would include:
Run 2 or 3 different virus/malware scans.
Eliminate unnecessary start up items to reduce the number of running processes.
Delete temporary internet files and other temp files. (CCleaner works well)
Be sure your hard drive is not full. (less than 10% free space can slow you to a crawl)
Check your hard drive for errors.
Run "sfc /scannow" from an elevated command prompt.
How is your CPU temp?

ATGUNWAT B)

Edited by ATGUNWAT, 08 February 2011 - 12:27 PM.


#5 Ebbz94

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Posted 08 February 2011 - 04:41 PM

The task manager says for physical memory a total of 6142mb and from the moment I started watching the physical memory I had free was like 4500mb and it slowly dropped to 0mb over a time of 10 minutes and my processes running seemed to fluctuate from 65 to 75 when I'm not on the Internet and when I am it will go to 0 and not go back up even after I get off the Internet I've scanned 2 different virus scans I found nothing, and my temp is good my CPU usage is 0% when just sitting at the desktop and my physical memory is at 24%.

#6 ATGUNWAT

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Posted 08 February 2011 - 05:49 PM

You have too many processes running,
Without knowing what they all are, I can't advise you on which ones to eliminate, but the key for you is almost certainly going to be to "thin the herd."
Your target should be between 40 to 50 running processes.

ATGUNWAT B)

#7 Ebbz94

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Posted 08 February 2011 - 05:54 PM

I just ran the sfc scan and it said that it fixed some corrupted files but some it was not able to fix and when i go to look at the cbs log it says acsess is denied

#8 Ebbz94

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Posted 08 February 2011 - 06:04 PM

I just took a look at the processes and is there a reason why there is 3 iexplore.exe*32 running? Is there a way for me to tell you what processes are running on my computer so you could be of further assistance?

#9 ATGUNWAT

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Posted 08 February 2011 - 06:05 PM

I just ran the sfc scan and it said that it fixed some corrupted files but some it was not able to fix and when i go to look at the cbs log it says acsess is denied



Copy the log to your desktop, then right click and choose properties, then click on the security tab. Click on advanced, then click on the owner tab. If your user name is not there, add it, and make yourself the owner. It should open then. Any relevant info will be at the bottom of the log.

ATGUNWAT B)

Edited by ATGUNWAT, 08 February 2011 - 06:12 PM.


#10 ATGUNWAT

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Posted 08 February 2011 - 06:22 PM

I just took a look at the processes and is there a reason why there is 3 iexplore.exe*32 running? Is there a way for me to tell you what processes are running on my computer so you could be of further assistance?



Do you have any visible internet explorer windows open?
If not, I would kill those 3 processes with task manager.

As far as the process list goes, I am not an official bleepingcomputer.com helper and am not sure how the staff would react.
If I got a thumbs up from someone with athority, I would be happy to help you with that.

ATGUNWAT B)

#11 Ebbz94

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Posted 08 February 2011 - 07:00 PM

So me posting a dds log probably wouldnt be a good idea then?

#12 Orange Blossom

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Posted 08 February 2011 - 11:28 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic378437.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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