Infected with Boot.TidServ.B - Please help removing

After some net surfing last night I started noticing the computer slowing down considerably and Norton going nuts saying it was blocking attacks on my computer. Evidently something got through and after running my usual Norton 2011 scans it kept saying the computer was clean. It obviously was not as I was getting some spam on my desktop about some "ANTIVIRUS .NET" company. That login profile I was unable to run anything on, no internet, no programs would boot.

The only way I am able to be on and write this post was by logging onto another profile (Windows XP). This profile seems to be less effected but definitely still a little weird. I went to Nortons site and ran their Power Eraser program, with a reboot, and it found this virus present "Boot.TidServ.B". The eraser was unable to remove it and Norton's forums said to come here for more help.

I did go through the Preparation Guide and followed all the steps completely I think. If I did anything wrong just let me know so I can help you guys help me.


DDs report


DDS (Ver_10-12-12.02) - NTFSx86
Run by kazu at 11:35:19.12 on Mon 02/07/2011
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1230 [GMT -5:00]

AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Razer\Lachesis\razerhid.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\n52te\n52teHid.exe
C:\Program Files\Logitech\GamePanel Software\LgDevAgt.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe
C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore.exe
C:\Program Files\Turtle Beach\Riviera\TBRivieraTray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NETGEAR\WG111v2\WG111v2.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDCountdown.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDClock.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDPop3.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDRSS.exe
C:\Program Files\Razer\Lachesis\OSD.exe
C:\Program Files\n52te\n52teTra.exe
C:\Documents and Settings\kazu\My Documents\Downloads\NPE(2).exe
C:\Program Files\Razer\Lachesis\razertra.exe
C:\Program Files\Razer\Lachesis\razerofa.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Creative\Shared Files\CTAudSvc.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k Akamai
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Engine\18.5.0.125\ccSvcHst.exe
C:\Program Files\Norton Safe Web Lite\Engine\1.0.1.8\ccSvcHst.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Microsoft Application Virtualization Client\sftvsa.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Norton Internet Security\Engine\18.5.0.125\ccSvcHst.exe
C:\Program Files\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\kazu\My Documents\Downloads\Defogger.exe
C:\Documents and Settings\kazu\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
uStart Page = hxxp://www.ask.com?o=16794S&l=dis
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4EFB-9B51-7695ECA05670} - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\18.5.0.125\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\18.5.0.125\ips\IPSBHO.DLL
BHO: CSolidBrowserObj Object: {bd08a9d5-0e5c-4f42-99a3-c0cb5e860557} - c:\windows\system32\solidstatenetworks\solidstateion\solidax.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\18.5.0.125\coIEPlg.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [igndlm.exe] c:\program files\download manager\DLM.exe /windowsstart /startifwork
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Easy Dock]
mRun: [Lachesis] c:\program files\razer\lachesis\razerhid.exe
mRun: [CTXFIREG] CTxfiReg.exe
mRun: [CTHelper] CTHELPER.EXE
mRun: [Jomantha] c:\program files\n52te\n52teHid.exe
mRun: [Launch LgDeviceAgent] "c:\program files\logitech\gamepanel software\LgDevAgt.exe"
mRun: [Launch LCDMon] "c:\program files\logitech\gamepanel software\lcd manager\LCDMon.exe"
mRun: [Launch LGDCore] "c:\program files\logitech\gamepanel software\g-series software\LGDCore.exe" /SHOWHIDE
mRun: [Turtle Beach Riviera] "c:\program files\turtle beach\riviera\TBRivieraTray.exe"
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /installquiet
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wg111v2\WG111v2.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper200711281.dll
DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - hxxp://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.10.115.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {BD08A9D5-0E5C-4F42-99A3-C0CB5E860557} - hxxp://www.playwhat.com/solidPlugin/solidstateion.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://zone.msn.com/bingame/dim2/default/popcaploader_v6.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/su2/ocx/15111/CTPID.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\kazu\applic~1\mozilla\firefox\profiles\0vr2k8tq.default\
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=LMW4&o=16794&locale=en_US&q=
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\documents and settings\all users\application data\nexonus\ngm\npNxGameUS.dll
FF - plugin: c:\progra~1\micros~4\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\download manager\npfpdlm.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npPandoWebInst.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\coFFPlgn
FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\IPSFFPlgn
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}

============= SERVICES / DRIVERS ===============

R0 SMR161;Symantec SMR Utility Service 1.6.1;c:\windows\system32\drivers\SMR161.SYS [2011-2-7 76920]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1205000.07d\SymDS.sys [2011-1-22 340016]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1205000.07d\SymEFA.sys [2011-1-22 652336]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\bashdefs\20110114.001\BHDrvx86.sys [2011-1-22 691248]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1205000.07d\Ironx86.sys [2011-1-22 136312]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-9-10 611664]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2004-8-10 14336]
R2 cvhsvc;Client Virtualization Handler;c:\program files\common files\microsoft shared\virtualization handler\CVHSVC.EXE [2010-2-28 821664]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.5.0.125\ccSvcHst.exe [2011-1-22 130000]
R2 NSL;Norton Safe Web Lite;c:\program files\norton safe web lite\engine\1.0.1.8\ccSvcHst.exe [2010-7-18 126904]
R2 sftlist;Application Virtualization Client;c:\program files\microsoft application virtualization client\sftlist.exe [2010-4-24 483688]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-1-24 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\ipsdefs\20110204.001\IDSXpx86.sys [2011-2-5 341944]
R3 JmtFltr;n52te;c:\windows\system32\drivers\JmtFltr.sys [2010-1-15 48896]
R3 LachesisFltr;Lachesis Mouse Driver;c:\windows\system32\drivers\Lachesis.sys [2010-1-5 12032]
R3 LGBusEnum;Logitech GamePanel Virtual Bus Enumerator Driver;c:\windows\system32\drivers\LGBusEnum.sys [2009-11-23 19720]
R3 LGVirHid;Logitech Gamepanel Virtual HID Device Driver;c:\windows\system32\drivers\LGVirHid.sys [2010-1-17 14856]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20110206.003\NAVENG.SYS [2011-2-6 86008]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20110206.003\NAVEX15.SYS [2011-2-6 1360760]
R3 Sftfs;Sftfs;c:\windows\system32\drivers\Sftfsxp.sys [2009-12-2 554344]
R3 Sftplay;Sftplay;c:\windows\system32\drivers\Sftplayxp.sys [2009-12-2 211432]
R3 Sftredir;Sftredir;c:\windows\system32\drivers\Sftredirxp.sys [2009-12-2 20584]
R3 Sftvol;Sftvol;c:\windows\system32\drivers\Sftvolxp.sys [2009-12-2 18280]
R3 sftvsa;Application Virtualization Service Agent;c:\program files\microsoft application virtualization client\sftvsa.exe [2010-4-24 209768]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-11-21 136176]
S3 COMMONFX.SYS;COMMONFX.SYS;c:\windows\system32\drivers\COMMONFX.sys [2009-6-23 99352]
S3 COMMONFX;COMMONFX;c:\windows\system32\drivers\COMMONFX.sys [2009-6-23 99352]
S3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;c:\program files\common files\creative labs shared\service\CTAELicensing.exe [2010-1-12 79360]
S3 CTAUDFX.SYS;CTAUDFX.SYS;c:\windows\system32\drivers\CTAUDFX.sys [2009-6-23 555032]
S3 CTAUDFX;CTAUDFX;c:\windows\system32\drivers\CTAUDFX.sys [2009-6-23 555032]
S3 CTERFXFX.SYS;CTERFXFX.SYS;c:\windows\system32\drivers\CTERFXFX.sys [2009-6-23 100888]
S3 CTERFXFX;CTERFXFX;c:\windows\system32\drivers\CTERFXFX.sys [2009-6-23 100888]
S3 CTSBLFX.SYS;CTSBLFX.SYS;c:\windows\system32\drivers\CTSBLFX.sys [2009-6-23 566296]
S3 CTSBLFX;CTSBLFX;c:\windows\system32\drivers\CTSBLFX.sys [2009-6-23 566296]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 PciCon;PciCon;\??\e:\pcicon.sys --> e:\PciCon.sys [?]
S3 RTLWUSB;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter NT Driver;c:\windows\system32\drivers\wg111v2.sys [2009-9-19 194304]

=============== Created Last 30 ================

2011-02-07 16:09:36 76920 ----a-w- c:\windows\system32\drivers\SMR161.SYS
2011-02-06 20:16:02 -------- d-----w- c:\docume~1\kazu\locals~1\applic~1\NPE
2011-01-29 02:58:31 -------- d-----w- c:\program files\iPod
2011-01-29 02:58:27 -------- d-----w- c:\program files\iTunes
2011-01-25 15:37:03 -------- d-----w- c:\program files\Medieval2TotalWar_ddmf_setup13
2011-01-25 15:36:28 -------- d-----w- c:\program files\Download Manager
2011-01-23 21:21:38 -------- d-----w- c:\program files\Total War
2011-01-22 23:16:00 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-01-22 23:16:00 126512 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-01-22 23:15:59 -------- d-----w- c:\program files\Symantec
2011-01-22 23:15:59 -------- d-----w- c:\program files\common files\Symantec Shared
2011-01-22 23:14:58 368248 ----a-r- c:\windows\system32\drivers\nis\1205000.07d\symtdi.sys
2011-01-22 23:14:58 330360 ----a-r- c:\windows\system32\drivers\nis\1205000.07d\symtdiv.sys
2011-01-22 23:14:58 295032 ----a-r- c:\windows\system32\drivers\nis\1205000.07d\symnets.sys
2011-01-22 23:14:57 652336 ----a-r- c:\windows\system32\drivers\nis\1205000.07d\SymEFA.sys
2011-01-22 23:14:57 50168 ----a-r- c:\windows\system32\drivers\nis\1205000.07d\srtspx.sys
2011-01-22 23:14:57 340016 ----a-r- c:\windows\system32\drivers\nis\1205000.07d\SymDS.sys
2011-01-22 23:14:56 509560 ----a-r- c:\windows\system32\drivers\nis\1205000.07d\srtsp.sys
2011-01-22 23:14:56 136312 ----a-r- c:\windows\system32\drivers\nis\1205000.07d\Ironx86.sys
2011-01-22 23:14:09 -------- d-----w- c:\windows\system32\drivers\nis\1205000.07D
2011-01-22 23:14:09 -------- d-----w- c:\windows\system32\drivers\NIS
2011-01-22 23:14:03 -------- d-----w- c:\program files\Norton Internet Security
2011-01-22 17:22:09 -------- d-----w- c:\program files\World of Warcraft Public Test

==================== Find3M ====================

2011-01-02 19:08:38 103736 ----a-w- c:\windows\system32\PnkBstrB.exe
2011-01-02 19:08:33 669184 ----a-w- c:\windows\system32\pbsvc.exe
2011-01-02 19:08:33 66872 ----a-w- c:\windows\system32\PnkBstrA.exe
2010-12-25 20:43:57 241436 ----a-w- c:\windows\system32\nvdrsdb0.bin
2010-12-25 20:43:57 1 ----a-w- c:\windows\system32\nvdrssel.bin
2010-12-25 20:42:10 241428 ----a-w- c:\windows\system32\nvdrsdb1.bin
2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-09-21 00:05:32 1228400 ----a-w- c:\program files\Photoshop_12_LS1.exe

============= FINISH: 11:35:41.81 ===============

I found an other forums with a moderator suggestion using this utility to remove the virus.

http://support.kaspersky.com/faq/?qid=208280684

Is this worth a shot? I trust these forums since it was a direct link from Norton that brought me here. What do you guys think about this?

EDIT: Posts merged ~BP

Edited by Budapest, 08 February 2011 - 12:51 AM.

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

• Do not run any other tool untill instructed to do so!
• Please Do not Attach logs or put in code boxes.
• Tell me about any problems that have occurred during the fix.
• Tell me of any other symptoms you may be having as these can help also.
• Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

• Please download DeFogger to your desktop.
  
  Double click DeFogger to run the tool.
  
• The application window will appear
• Click the Disable button to disable your CD Emulation drivers
• Click Yes to continue
• A 'Finished!' message will appear
• Click OK
• DeFogger may ask you to reboot the machine, if it does - click OK

Do not re-enable these drivers until otherwise instructed.

Download DDS:

• Please download DDS by sUBs from one of the links below and save it to your desktop:
  
  
  Download DDS and save it to your desktop
  
  Link1
  Link2
  Link3
  
  Please disable any anti-malware program that will block scripts from running before running DDS.
  
  
  • Double-Click on dds.scr and a command window will appear. This is normal.
  • Shortly after two logs will appear:
    
  • DDS.txt
  • Attach.txt
• A window will open instructing you save & post the logs
• Save the logs to a convenient place such as your desktop
• Copy the contents of both logs & post in your next reply

Scan With RKUnHooker

• Please Download Rootkit Unhooker Save it to your desktop.
• Now double-click on RKUnhookerLE.exe to run it.
• Click the Report tab, then click Scan.
• Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
• Wait till the scanner has finished and then click File, Save Report.
• Save the report somewhere where you can find it. Click Close.

Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

"just click on Cancel, then Accept".


information and logs:

• In your next post I need the following
  
  
• .logs from DDS
• log from RKUnHooker
• let me know of any problems you may have had

Gringo

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.