Posted 06 February 2011 - 04:11 PM
No problem at all! Gosh, don't worry about your lack of knowledge. We're here to help folks like you get better. And one thing I'll tell you, is if the guide says to delete the hosts file, do it. It means that the file is damaged. I'll explain the meaning of the hosts file for you. The hosts file is what Windows uses to determine what web sites are allowed to be accessed, and when it is altered, that effectively blocks access to certain sites. The only line you should see in the hosts file is 127.0.0.1, and anything else, for instance, google.com, eset.com, or kaspersky.com, if those are shown in the file, with numeric values (called IP addresses, how a computer is able to find it's way to other computers) preceding them, then that explains why you can't get into the internet. And no that is not the same as reinstalling the operating system. Reinstalling is when the hard drive is completely wiped clean, nothing left, and then you start fresh. You do not need to do that. Just follow the guide, and you'll be fine. Yes, My Security Shield is a rogue. In other words, all of the alerts you saw, I hope you did not heed them, as they are all fake, and the chances are very, very good that the files flagged as infections are either placed there by the rogue itself, or that they are legitimate Windows files that can cause havoc if deleted or damaged in any way. You do not need a bootable CD in this case. That is only if your computer cannot boot or something like that, and if you're on step 18 of the guide, obviously, you're not having that problem. One thing that is important to remember is that rogues often come from fake online scanning web sites, but the scanners are nothing but ads that tell you your computer is infected so that you'll give them more hits, and if you didn't have a community like us to explain it to you, you'd probably be off buying the rogue and falling for the scam. But we don't let our members do that here. We save member's computers. I'll go the hostman's site too, look it up, and I'll try to explain it to you in easier terms if you'd like. They probably use terms that they expect everyone to understand. It's all right, and you're doing fine. If you've run malwareBytes, you've probably got the darned thing half way out of there. Good luck, and please let me know if you need anything else. I'm delighted to help!
The AccessCop Network is just me and my crew.
Some call me The Queen of Cambridge