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Trojans/malaware I just dont really know!!!


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#1 QALVince

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Posted 06 February 2011 - 09:42 AM

My youngest son's PC is infected that I am sure of

First of all his google search is sending him all over the place and AVG is picking up Trojans galore and quarantining

Have downloaded lots to try to help but have had various results

Ran a full scan with Emsisoft last night and it picked up a few but now wont run??

Super anti spyware closes down after about 5 mins but picks up Trojan.Dropper/SVCHost-fake

Spybot will not even run it tells me I dont have the right permissions but will let me update??

Malaware Anti Bites will not run and just closes dowm

Hitman pro wont run

So I was going to do a full system retore (Dells old F11 trick) but thought someone might be able to help me on here before I do

Machine is a Dell Dimension 5000 running XP SP2

thanks in advance and hope

Vince

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#2 Orange Blossom

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Posted 06 February 2011 - 12:22 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 QALVince

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Posted 06 February 2011 - 02:14 PM

Thanks Orange Blossom

Have done as requested but could not get GMER to Run

New thread here http://www.bleepingcomputer.com/forums/topic377938.html

#4 Orange Blossom

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Posted 06 February 2011 - 03:00 PM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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