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Generic Host Process error (svchost.exe), reverting to XP Classic Mode, redirecting links


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4 replies to this topic

#1 SheaBennett

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Posted 05 February 2011 - 01:48 PM

This started last night. First problems with my sound (none at all), then XP kept reverting back to Windows Classic mode. A reboot clears it temporarily, but within a few minutes I get the dreaded Generic Host Process error message (svchost.exe), and after sending the error report (or not) it then reverts back to Classic mode. I'm also getting intermittent problems with links redirecting on Google searches.

Have tried:

1. SpyBot
2. Trojan Remover
3. Malwarebytes
4. Trend Micro (online)
5. Anti Rootkit

I use Comodo for my firewall.

Collectively they've uncovered about half a dozen 'issues' (seemingly unrelated) but despite removal/quarantine nothing has changed. All current scans are reporting a clean system.

Any help appreciated as this is driving me nuts. I've been Googling all day and it seems a common enough issue but an actual solution seems to be completely missing on all the threads I've encountered.

HijackThis log as below:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 18:31:33, on 05/02/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Codebox\BitMeter\BitMeter2.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\SAMSUNG\MagicKBD\MagicKBD.exe
C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe
C:\Program Files\SAMSUNG\MagicKBD\PerformanceManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\igfxext.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Downloads\HijackThis.exe
C:\WINDOWS\system32\svchost.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [EDS] C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DMHotKey] C:\Program Files\Samsung\Easy Display Manager\DMLoader.exe
O4 - HKLM\..\Run: [BatteryManager] C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
O4 - HKLM\..\Run: [MagicKeyboard] C:\Program Files\SAMSUNG\MagicKBD\PreMKBD.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Auto EPSON Stylus DX6000 Series on Leanne] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBIE.EXE /FU "C:\WINDOWS\TEMP\E_S31.tmp" /EF "HKCU"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Bitmeter2.lnk = C:\Program Files\Codebox\BitMeter\BitMeter2.exe
O8 - Extra context menu item: Add to &Evernote - res://C:\Program Files\Evernote\Evernote3.5\enbar.dll/2000
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - C:\Program Files\Evernote\Evernote3.5\enbar.dll
O9 - Extra 'Tools' menuitem: Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - C:\Program Files\Evernote\Evernote3.5\enbar.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Samsung Update Plus - Unknown owner - C:\Program Files\Samsung\Samsung Update Plus\SLUBackgroundService.exe
O23 - Service: SNM WLAN Service - Unknown owner - C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe

--
End of file - 8996 bytes



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#2 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
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  • Local time:08:35 AM

Posted 05 February 2011 - 03:14 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#3 SheaBennett

SheaBennett
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  • Local time:02:35 PM

Posted 06 February 2011 - 04:22 AM

No change to my situation. Have tried SuperAntiSpyware (which had to be renamed during the install and execution) but, again, even though that found a few items it hasn't made any difference to my overall problem. Also, SAS is permanently displaying a white, empty box on the bottom right of my screen, which only goes away if I close SAS completely. Not sure if that's related (or helpful) in any way.

Any help appreciated.

Requested logs as below/attached. Please note that (despite doing everything as asked in the settings in GMER) I had to zip up the ark.txt file as the forum said it was too big to attach as a text file.

DDS (Ver_10-12-12.02) - NTFSx86
Run by Shea Bennett at 8:39:25.42 on 06/02/2011
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2038.1102 [GMT 0:00]

AV: COMODO Antivirus *Enabled/Updated* {043803A5-4F86-4ef7-AFC5-F6E02A79969B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\samsung\Samsung Network Manager\SNMWLANService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Codebox\BitMeter\BitMeter2.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe
C:\Program Files\SAMSUNG\MagicKBD\MagicKBD.exe
C:\Program Files\SAMSUNG\MagicKBD\PerformanceManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\igfxext.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shea Bennett\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Downloads\dds.scr
C:\WINDOWS\system32\svchost.exe -k netsvcs

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common

files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program

files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [Google Update] "c:\documents and settings\shea bennett\local settings\application data\google\update\GoogleUpdate.exe"

/c
uRun: [Auto EPSON Stylus DX6000 Series on Leanne] c:\windows\system32\spool\drivers\w32x86\3\e_fatibie.exe /fu

"c:\windows\temp\E_S31.tmp" /EF "HKCU"
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SAS.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [<NO NAME>]
mRun: [EDS] c:\program files\samsung\samsung eds\EDSAgent.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [DMHotKey] c:\program files\samsung\easy display manager\DMLoader.exe
mRun: [BatteryManager] c:\program files\samsung\samsung battery manager\BatteryManager.exe
mRun: [MagicKeyboard] c:\program files\samsung\magickbd\PreMKBD.exe
mRun: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] c:\program files\google\gmail notifier\gnotify.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [COMODO Internet Security] "c:\program files\comodo\comodo internet security\cfp.exe" -h
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [TrojanScanner] c:\program files\trojan remover\Trjscan.exe /boot
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bitmet~1.lnk - c:\program files\codebox\bitmeter\BitMeter2.exe
IE: Add to &Evernote - c:\program files\evernote\evernote3.5\enbar.dll/2000
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} -

c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - {BC0E0A5D-AB5A-4fa4-A5FA-280E1D58EEEE} - c:\program

files\evernote\evernote3.5\enbar.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\windows\system32\guard32.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R1 cmderd;COMODO Internet Security Eradication Driver;c:\windows\system32\drivers\cmderd.sys [2010-9-10 15592]
R1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\drivers\cmdGuard.sys [2010-9-10 239368]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 cmdAgent;COMODO Internet Security Helper Service;c:\program files\comodo\comodo internet security\cmdagent.exe [2010-9-10

1803224]
R2 DOSMEMIO;MEMIO;c:\windows\system32\MEMIO.SYS [2008-11-11 4300]
R2 npf;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2007-11-15 34064]
R2 SNM WLAN Service;SNM WLAN Service;c:\program files\samsung\samsung network manager\SNMWLANService.exe [2006-10-30 36864]
R3 DNSeFilter;DNSeFilter;c:\windows\system32\drivers\SamsungEDS.SYS [2008-1-15 30208]
R3 VMC326;Vimicro Camera Service VMC326;c:\windows\system32\drivers\VMC326.sys [2008-11-11 238464]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\1b.tmp --> c:\windows\system32\1B.tmp [?]
S3 Netaapl;Apple Mobile Device Ethernet Service;c:\windows\system32\drivers\netaapl.sys [2010-6-21 18432]

=============== Created Last 30 ================

2011-02-05 19:31:54 -------- d-----w- c:\docume~1\sheabe~1\applic~1\SUPERAntiSpyware.com
2011-02-05 19:31:54 -------- d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2011-02-05 19:30:08 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-02-05 19:17:49 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-02-05 14:33:30 -------- d-----w- c:\program files\Sophos
2011-02-05 11:44:29 77312 ----a-w- c:\windows\system32\ztvunace26.dll
2011-02-05 11:44:29 75264 ----a-w- c:\windows\system32\unacev2.dll
2011-02-05 11:44:29 69632 ----a-w- c:\windows\system32\ztvcabinet.dll
2011-02-05 11:44:29 162304 ----a-w- c:\windows\system32\ztvunrar36.dll
2011-02-05 11:44:29 153088 ----a-w- c:\windows\system32\UNRAR3.dll
2011-02-05 11:44:23 -------- d-----w- c:\program files\Trojan Remover
2011-02-05 11:44:23 -------- d-----w- c:\docume~1\sheabe~1\applic~1\Simply Super Software
2011-02-05 11:44:23 -------- d-----w- c:\docume~1\alluse~1\applic~1\Simply Super Software
2011-01-10 18:59:55 -------- d--h--w- C:\BJPrinter

==================== Find3M ====================

2011-02-05 14:34:57 285480 ----a-w- c:\windows\system32\guard32.dll
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-12 16:34:10 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-11-09 14:52:35 249856 ----a-w- c:\windows\system32\odbc32.dll
2009-09-14 20:13:04 17426 ----a-w- c:\program files\common files\akekuti.bat
2009-09-14 20:13:03 12075 ----a-w- c:\program files\common files\ymaqecyquv.bat

=================== ROOTKIT ====================

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: WDC_WD1600BEVT-35ZCT1 rev.11.01A11 -> Harddisk0\DR0 -> \Device\Ide\IdePort0 P0T0L0-3

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x89757EC5]<<
_asm { PUSH EBP; MOV EBP, ESP; SUB ESP, 0x1c; PUSH EBX; PUSH ESI; MOV DWORD [EBP-0x4], 0x881a1872; SUB DWORD [EBP-0x4],

0x881a112e; PUSH EDI; CALL 0xffffffffffffdf33; }
1 nt!IofCallDriver[0x804E13B9] -> \Device\Harddisk0\DR0[0x8A5F5238]
3 CLASSPNP[0xF7637FD7] -> nt!IofCallDriver[0x804E13B9] -> \Device\00000067[0x8A5D0168]
5 ACPI[0xF75AE620] -> nt!IofCallDriver[0x804E13B9] -> [0x8A5B7940]
[0x8A24D2C8] -> IRP_MJ_CREATE -> 0x89757EC5
kernel: MBR read successfully
_asm { XOR AX, AX; MOV DS, AX; MOV ES, AX; MOV SS, AX; MOV SP, 0x7c00; MOV SI, SP; MOV DI, 0x600; MOV CX, 0x100; CLD ; REP

MOVSW ; JMP FAR 0x60:0x1b; }
detected disk devices:
\Device\Ide\IdeDeviceP0T0L0-3 ->

\??\IDE#DiskWDC_WD1600BEVT-35ZCT1___________________11.01A11#5&3a1ebe55&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device

not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x89757AEA
user & kernel MBR OK
sectors 312581806 (+255): user != kernel
Warning: possible TDL3 rootkit infection !

============= FINISH: 8:43:18.40 ===============

Attached Files



#4 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
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  • Location:Greenup, Ill USA
  • Local time:08:35 AM

Posted 06 February 2011 - 03:17 PM

Hello SheaBennett,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • Finally, please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.


1.
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

2.
Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4
  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

3.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


Things to include in your next reply::
TdssKiller log
Combofix.txt
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#5 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,512 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:08:35 AM

Posted 11 February 2011 - 01:14 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif





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