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internet explorer does not work when i install antivirus


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#1 savagerose

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Posted 05 February 2011 - 11:27 AM

First her is a link I was told to paste when I originally posted for help last night http://www.bleepingcomputer.com/forums/topic377656.html

As you can see for the attach dds log, I ran system file checker and it appears to have fixed many corrupted system files which has gotten me to where I can actually use the pc I am trying to clean.


Here is the DDS log;


DDS (Ver_10-12-12.02) - NTFSx86
Run by Natarsha Scott at 11:19:11.23 on Sat 02/05/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.894.579 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
svchost.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\notepad.exe
H:\for posting\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/?fr=fp-yie8
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
dRunOnce: [RunNarrator] Narrator.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

============= SERVICES / DRIVERS ===============

S1 sp_rsdrv2;Spyware Terminator Driver 2;\??\c:\windows\system32\drivers\sp_rsdrv2.sys --> c:\windows\system32\drivers\sp_rsdrv2.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-27 135664]
S3 ewusbnet;HUAWEI USB-NDIS miniport;c:\windows\system32\drivers\ewusbnet.sys [2009-3-4 100992]
S3 GoogleDesktopManager-080708-050100;Google Desktop Manager 5.7.808.7150;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-10-28 24064]

=============== Created Last 30 ================

2011-02-05 14:41:10 -------- d-----w- c:\docume~1\alluse~1\applic~1\Alwil Software
2011-02-05 14:26:36 743424 -c----w- c:\windows\system32\dllcache\iedvtool.dll
2011-02-05 01:48:16 21504 -c--a-w- c:\windows\system32\dllcache\hidserv.dll
2011-02-05 01:48:16 21504 ----a-w- c:\windows\system32\hidserv.dll
2011-02-05 01:48:13 14592 -c--a-w- c:\windows\system32\dllcache\kbdhid.sys
2011-02-05 01:48:13 14592 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2011-02-05 01:48:06 10368 -c--a-w- c:\windows\system32\dllcache\hidusb.sys
2011-02-05 01:48:06 10368 ----a-w- c:\windows\system32\drivers\hidusb.sys
2011-02-04 21:54:41 2189952 -c--a-w- c:\windows\system32\dllcache\ntoskrnl.exe
2011-02-04 21:54:39 2066816 -c--a-w- c:\windows\system32\dllcache\ntkrnlpa.exe
2011-02-04 21:28:28 116224 -c--a-w- c:\windows\system32\dllcache\xrxwiadr.dll
2011-02-04 21:28:24 23040 -c--a-w- c:\windows\system32\dllcache\xrxwbtmp.dll
2011-02-04 21:28:23 18944 -c--a-w- c:\windows\system32\dllcache\xrxscnui.dll
2011-02-04 21:28:19 27648 -c--a-w- c:\windows\system32\dllcache\xrxftplt.exe
2011-02-04 21:28:14 4608 -c--a-w- c:\windows\system32\dllcache\xrxflnch.exe
2011-02-04 21:28:07 99865 -c--a-w- c:\windows\system32\dllcache\xlog.exe
2011-02-04 21:28:02 16970 -c--a-w- c:\windows\system32\dllcache\xem336n5.sys
2011-02-04 21:28:01 19455 -c--a-w- c:\windows\system32\dllcache\wvchntxx.sys
2011-02-04 21:27:54 19200 -c--a-w- c:\windows\system32\dllcache\wstcodec.sys
2011-02-04 21:27:53 12063 -c--a-w- c:\windows\system32\dllcache\wsiintxx.sys
2011-02-04 21:27:52 8192 -c--a-w- c:\windows\system32\dllcache\wshirda.dll
2011-02-04 21:27:35 154624 -c--a-w- c:\windows\system32\dllcache\wlluc48.sys
2011-02-04 21:27:30 34890 -c--a-w- c:\windows\system32\dllcache\wlandrv2.sys
2011-02-04 21:27:21 771581 -c--a-w- c:\windows\system32\dllcache\winacisa.sys
2011-02-04 21:27:15 53760 -c--a-w- c:\windows\system32\dllcache\wiamsmud.dll
2011-02-04 21:27:10 87040 -c--a-w- c:\windows\system32\dllcache\wiafbdrv.dll
2011-02-04 21:27:04 701386 -c--a-w- c:\windows\system32\dllcache\wdhaalba.sys
2011-02-04 21:27:03 31744 -c--a-w- c:\windows\system32\dllcache\wceusbsh.sys
2011-02-04 21:27:03 23615 -c--a-w- c:\windows\system32\dllcache\wch7xxnt.sys
2011-02-04 21:25:57 765884 -c--a-w- c:\windows\system32\dllcache\usrti.sys
2011-02-04 21:24:59 22912 -c--a-w- c:\windows\system32\dllcache\umaxpcls.sys
2011-02-04 21:23:59 42496 -c--a-w- c:\windows\system32\dllcache\tp4res.dll
2011-02-04 21:22:58 172768 -c--a-w- c:\windows\system32\dllcache\t2r4disp.dll
2011-02-04 21:21:54 24660 -c--a-w- c:\windows\system32\dllcache\spxupchk.dll
2011-02-04 21:20:58 24576 -c--a-w- c:\windows\system32\dllcache\smc8000n.sys
2011-02-04 21:19:55 252032 -c--a-w- c:\windows\system32\dllcache\sis300iv.dll
2011-02-04 21:18:57 23936 -c--a-w- c:\windows\system32\dllcache\sccmusbm.sys
2011-02-04 21:17:59 82432 -c--a-w- c:\windows\system32\dllcache\rwia450.dll
2011-02-04 21:16:59 41472 -c--a-w- c:\windows\system32\dllcache\qvusd.dll
2011-02-04 21:15:56 75776 -c--a-w- c:\windows\system32\dllcache\philcam1.sys
2011-02-04 21:14:58 116736 -c--a-w- c:\windows\system32\dllcache\ovcodec2.dll
2011-02-04 21:13:58 28672 -c--a-w- c:\windows\system32\dllcache\nscirda.sys
2011-02-04 21:12:59 52255 -c--a-w- c:\windows\system32\dllcache\n1000nt5.sys
2011-02-04 21:11:56 35200 -c--a-w- c:\windows\system32\dllcache\msgame.sys
2011-02-04 21:10:57 58880 -c--a-w- c:\windows\system32\dllcache\m3092dc.dll
2011-02-04 21:09:59 48640 -c--a-w- c:\windows\system32\dllcache\kdsui.dll
2011-02-04 21:08:58 45056 -c--a-w- c:\windows\system32\dllcache\icam5com.dll
2011-02-04 21:07:59 57471 -c--a-w- c:\windows\system32\dllcache\hsf_samp.sys
2011-02-04 21:06:59 123392 -c--a-w- c:\windows\system32\dllcache\hpgt21tk.dll
2011-02-04 21:05:58 71680 -c--a-w- c:\windows\system32\dllcache\fnfilter.dll
2011-02-04 21:04:59 53248 -c--a-w- c:\windows\system32\dllcache\eqndiag.exe
2011-02-04 21:03:57 29696 -c--a-w- c:\windows\system32\dllcache\dm9pci5.sys
2011-02-04 21:02:59 27648 -c--a-w- c:\windows\system32\dllcache\cyyports.dll
2011-02-04 21:01:59 74240 -c--a-w- c:\windows\system32\dllcache\camexo20.dll
2011-02-04 21:00:59 104960 -c--a-w- c:\windows\system32\dllcache\atinrvxx.sys
2011-02-04 20:59:45 66048 -c--a-w- c:\windows\system32\dllcache\s3legacy.dll
2011-02-04 20:52:28 -------- d-----w- c:\windows\system32\CatRoot2
2011-02-04 19:44:30 -------- d-----w- c:\docume~1\natars~1\locals~1\applic~1\Mozilla
2011-02-04 04:34:31 -------- d-----w- c:\program files\Free Window Registry Repair
2011-02-04 04:30:32 -------- d-----w- c:\program files\CleanUp!
2011-02-04 04:22:31 -------- d-----w- c:\windows\pss
2011-02-04 01:57:12 -------- d-sha-r- C:\cmdcons
2011-02-04 01:50:55 98816 ----a-w- c:\windows\sed.exe
2011-02-04 01:50:55 89088 ----a-w- c:\windows\MBR.exe
2011-02-04 01:50:55 161792 ----a-w- c:\windows\SWREG.exe
2011-02-04 01:14:23 -------- d-----w- c:\docume~1\natars~1\applic~1\Malwarebytes
2011-02-04 01:10:19 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes

==================== Find3M ====================

2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-09 14:52:35 249856 ----a-w- c:\windows\system32\odbc32.dll

============= FINISH: 11:19:58.57 ===============

Attached Files



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#2 savagerose

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Posted 05 February 2011 - 05:41 PM

I am trying to clean this emachine pc. I have run the malwarebytes and uninstalled the avira antivirus and spyware terminator. I ran a system file checker and it replaced several files as seen in the dds log. The pc originally would not connect to the internet, but after doing the removals and cleans, it now connects. The problem is that when I install the free avast antivirus, it will no longer connect to the internet. If I uninstall avast, it begins connecting again. There is a spyware terminator entry that remained in the services and I can not reinstall the spyware terminator program to try to uninstall it again. Malwarebytes quit working properly, so I uninstalled it and when I try to re-install it has an error near the end of installing.

Hopefully this information will make it easier for someone to help me.

Edited by savagerose, 05 February 2011 - 05:42 PM.


#3 savagerose

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Posted 06 February 2011 - 08:10 AM

Due to no-one being able to help in a timely manner, my friend has deceided to let me reformat. You may now close this post.

#4 SweetTech

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Posted 06 February 2011 - 11:01 AM

Per request, this thread will now be closed.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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