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I'm infected with Boot.Tidserv.B and Norton can't remove it


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10 replies to this topic

#1 greenup2

greenup2

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Posted 05 February 2011 - 08:25 AM

I have tried several times to run norton but the message is Remove failed

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#2 Baabiouz

Baabiouz

    Finnish Malware Fighter


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Posted 05 February 2011 - 08:46 AM

Hello Greenup2! My name is Baabiouz I'll be glad to help you.

Let's start with combofix:

Install Recovery Console and Run ComboFix

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.
Posted Image

#3 greenup2

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Posted 05 February 2011 - 02:38 PM

Hi Baabiouz,

Thanks your your assistance, this is the report I got after running Combofix:

ComboFix 11-02-05.01 - Administrator 02/05/2011 13:58:28.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2006.1232 [GMT -5:00]
Running from: c:\documents and settings\Administrator\My Documents\Downloads\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\rmonge\g2mdlhlpx.exe
C:\Install.exe
c:\windows\system32\drivers\npf.sys
c:\windows\system32\Packet.dll
c:\windows\system32\pthreadVC.dll
c:\windows\system32\Thumbs.db
c:\windows\system32\WanPacket.dll
c:\windows\system32\wpcap.dll

.
((((((((((((((((((((((((( Files Created from 2011-01-05 to 2011-02-05 )))))))))))))))))))))))))))))))
.

2011-02-05 18:29 . 2011-02-05 18:29 -------- d-----w- c:\documents and settings\Administrator\Application Data\Tific
2011-02-04 14:28 . 2011-01-13 09:41 5890896 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Windows Defender\Definition Updates\{FE3A40C8-40CD-4656-A03E-9B15AFC47052}\mpengine.dll
2011-02-03 19:48 . 2011-02-03 19:59 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe
2011-02-03 17:40 . 2011-02-05 18:53 -------- d-----w- c:\program files\Norton AntiVirus
2011-02-03 17:40 . 2011-02-03 17:40 -------- d-----w- c:\program files\Windows Sidebar
2011-02-03 17:40 . 2011-02-05 18:51 -------- d-----w- c:\documents and settings\All Users\Application Data\Norton
2011-02-03 17:39 . 2011-02-05 18:51 -------- d-----w- c:\program files\NortonInstaller
2011-02-03 15:55 . 2011-02-03 15:55 135168 --sha-r- c:\windows\system32\msportsh.dll
2011-02-03 15:14 . 2011-02-03 15:14 -------- d--h--w- c:\documents and settings\All Users\Application Data\CanonIJScan
2011-02-03 15:06 . 2011-02-03 15:14 -------- d-----w- c:\documents and settings\Administrator\Application Data\Canon
2011-02-03 14:03 . 2011-02-03 14:07 -------- d-----w- c:\documents and settings\Administrator\Application Data\Dropbox
2011-01-27 17:01 . 2011-01-27 17:01 -------- d-----w- c:\documents and settings\Administrator\Application Data\webex
2011-01-25 01:47 . 2009-11-06 00:26 642432 ----a-r- c:\windows\system32\drivers\bcmwlhigh5.sys
2011-01-25 01:46 . 2011-01-25 01:46 -------- d-----w- c:\program files\Belkin
2011-01-24 22:53 . 2011-01-24 22:54 -------- d-----w- c:\windows\{72E4A482-6DE7-406D-A6CD-59EF1123B0C9}
2011-01-24 14:50 . 2011-02-01 20:41 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\CutePDF Writer
2011-01-24 03:46 . 2011-01-24 03:46 -------- d--h--w- c:\documents and settings\All Users\Application Data\CanonIJEPPEX2
2011-01-24 03:46 . 2011-01-24 03:46 -------- d--h--w- c:\documents and settings\All Users\Application Data\CanonEPP
2011-01-24 03:44 . 2011-01-24 03:44 -------- d-----w- c:\documents and settings\All Users\Application Data\Canon IJ Network Tool
2011-01-24 03:44 . 2010-03-19 00:25 307200 ----a-w- c:\windows\system32\CNC5200L.dll
2011-01-24 03:44 . 2010-03-18 22:12 1335296 ----a-w- c:\windows\system32\CNC5200C.dll
2011-01-24 03:44 . 2010-03-18 22:12 114688 ----a-w- c:\windows\system32\CNC5200I.dll
2011-01-24 03:44 . 2010-03-18 22:11 106496 ----a-w- c:\windows\system32\CNC5200U.dll
2011-01-24 03:44 . 2008-08-25 23:02 15872 ----a-w- c:\windows\system32\CNHMCA.dll
2011-01-24 03:41 . 2011-01-24 03:41 -------- d-----w- c:\documents and settings\All Users\Application Data\CanonIJMSetup
2011-01-24 03:41 . 2011-01-24 03:41 -------- d-----w- c:\documents and settings\Administrator\Application Data\Canon Easy-WebPrint EX
2011-01-24 03:34 . 2011-01-24 03:34 -------- d-----w- c:\program files\Common Files\CANON
2011-01-24 03:34 . 2011-01-24 03:34 -------- d-----w- c:\documents and settings\All Users\Application Data\CanonIJWSpt
2011-01-24 03:31 . 2011-01-24 03:31 -------- d--h--w- c:\documents and settings\All Users\Application Data\CanonBJ
2011-01-24 03:31 . 2010-04-07 10:00 73216 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\CNMPPAE.DLL
2011-01-24 03:31 . 2010-04-07 10:00 290816 ----a-w- c:\windows\system32\CNMLMAE.DLL
2011-01-24 03:31 . 2010-04-07 10:00 27648 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\CNMPDAE.DLL
2011-01-24 03:31 . 2011-01-24 03:31 -------- d--h--w- c:\windows\system32\CanonIJ Uninstaller Information
2011-01-24 03:31 . 2010-03-11 08:56 180224 ----a-w- c:\windows\system32\CNMIUAE.DLL
2011-01-24 03:30 . 2011-01-24 03:30 -------- d-----w- c:\windows\system32\STRING
2011-01-24 03:30 . 2010-02-05 10:37 34816 ----a-w- c:\windows\system32\CNMNPUI.DLL
2011-01-24 03:30 . 2010-02-05 10:37 340992 ----a-w- c:\windows\system32\CNMNPPM.DLL
2011-01-24 03:28 . 2011-01-24 03:46 -------- d-----w- c:\program files\Canon
2011-01-23 03:23 . 2011-01-23 03:23 -------- d-----w- c:\documents and settings\Administrator\Application Data\HP
2011-01-23 02:57 . 2011-01-23 02:57 -------- d-----w- c:\program files\Microsoft
2011-01-23 02:57 . 2011-01-23 02:57 -------- d-----w- c:\program files\MSN Toolbar
2011-01-23 02:56 . 2011-01-23 02:57 -------- d-----w- c:\program files\MSN Toolbar Installer
2011-01-23 02:56 . 2011-01-23 02:56 -------- d-----w- c:\windows\Cache
2011-01-23 02:56 . 2011-01-23 02:56 -------- d-----w- c:\program files\Coupons
2011-01-23 02:56 . 2011-01-24 03:29 -------- d-----w- c:\documents and settings\Administrator\Application Data\HpUpdate
2011-01-23 02:50 . 2011-01-24 15:20 -------- d-----w- c:\documents and settings\All Users\Application Data\HP
2011-01-17 19:48 . 2011-01-17 19:48 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Apple Computer
2011-01-16 19:58 . 2011-02-04 17:09 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Temp
2011-01-16 19:58 . 2011-02-04 22:22 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Google
2011-01-16 19:30 . 2011-01-16 19:30 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Identities
2011-01-14 20:14 . 2011-01-14 20:14 -------- d-----w- c:\documents and settings\Administrator\Application Data\Dell
2011-01-14 19:59 . 2011-01-14 20:16 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Deployment
2011-01-14 16:50 . 2011-02-04 14:59 -------- d-----w- c:\documents and settings\Administrator\Application Data\skypePM
2011-01-14 15:21 . 2011-01-14 15:21 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Mozilla
2011-01-13 16:13 . 2011-02-04 21:31 -------- d-----w- c:\documents and settings\Administrator\Application Data\Skype
2011-01-13 16:12 . 2011-01-13 16:13 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\CrossLoop
2011-01-13 15:42 . 2011-01-18 14:26 -------- d-----w- c:\windows\6DC477393BB04494A43D193BF54070AE.TMP
2011-01-13 15:38 . 2011-01-13 15:38 -------- d-----w- c:\documents and settings\LocalService\Application Data\TightVNC
2011-01-13 15:35 . 2011-01-13 15:38 -------- d-----w- c:\documents and settings\rmonge\Local Settings\Application Data\CrossLoop
2011-01-13 14:58 . 2011-01-13 14:58 -------- d-----w- c:\program files\Common Files\Skype
2011-01-13 14:58 . 2011-01-13 14:58 -------- d-----r- c:\program files\Skype
2011-01-10 17:30 . 2011-01-10 17:30 -------- d-----w- C:\Dell
2011-01-10 17:11 . 2011-01-10 17:20 -------- d-----w- c:\documents and settings\rmonge\Local Settings\Application Data\Deployment

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-01-13 09:41 . 2007-09-13 14:14 5890896 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2010-11-18 18:12 . 2006-04-30 07:10 81920 ------w- c:\windows\system32\isign32.dll
2010-11-09 14:52 . 2006-04-30 06:55 249856 ----a-w- c:\windows\system32\odbc32.dll
2011-01-27 17:00 . 2010-11-29 20:14 113976 ----a-w- c:\program files\mozilla firefox\plugins\atgpcdec.dll
2011-01-27 17:00 . 2010-11-29 20:14 447800 ----a-w- c:\program files\mozilla firefox\plugins\atgpcext.dll
2010-11-29 20:14 . 2010-11-29 20:14 46408 ----a-w- c:\program files\mozilla firefox\plugins\atmccli.dll
2010-11-29 20:14 . 2010-11-29 20:14 99224 ----a-w- c:\program files\mozilla firefox\plugins\ieatgpc.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Administrator\Application Data\Dropbox\bin\DropboxExt.14.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Administrator\Application Data\Dropbox\bin\DropboxExt.14.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Administrator\Application Data\Dropbox\bin\DropboxExt.14.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Administrator\Application Data\Dropbox\bin\DropboxExt.14.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2006-10-19 204288]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TrackPointSrv"="tp4serv.exe" [2007-04-27 91184]
"PWRMGRTR"="c:\progra~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL" [2007-06-17 200704]
"BLOG"="c:\progra~1\ThinkPad\UTILIT~1\BatLogEx.DLL" [2007-06-17 208896]
"TPFNF7"="c:\program files\Lenovo\NPDIRECT\TPFNF7SP.exe" [2007-04-09 58416]
"TPHOTKEY"="c:\program files\Lenovo\HOTKEY\TPOSDSVC.exe" [2007-03-09 66176]
"TpShocks"="TpShocks.exe" [2007-03-30 181808]
"EZEJMNAP"="c:\progra~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe" [2007-03-28 243248]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2007-01-28 925696]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-05-16 138008]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-05-16 162584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-05-16 138008]
"DLA"="c:\windows\System32\DLA\DLACTRLW.EXE" [2006-02-02 122940]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 81920]
"AwaySch"="c:\program files\Lenovo\AwayTask\AwaySch.EXE" [2006-11-07 91688]
"LPManager"="c:\progra~1\THINKV~1\PrdCtr\LPMGR.exe" [2007-03-22 120368]
"AMSG"="c:\program files\ThinkVantage\AMSG\Amsg.exe" [2007-02-01 419376]
"DiskeeperSystray"="c:\program files\Diskeeper Corporation\Diskeeper\DkIcon.exe" [2006-05-18 196696]
"Discovery User Input"="c:\discovery\User Input\userin32.exe" [2007-09-14 225280]
"TVT Scheduler Proxy"="c:\program files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe" [2008-03-04 487424]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-01-05 413696]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-10-11 149280]
"LVCOMSX"="c:\windows\system32\LVCOMSX.EXE" [2005-07-19 221184]
"LogitechVideoRepair"="c:\program files\Logitech\Video\ISStart.exe" [2005-06-08 458752]
"LogitechVideoTray"="c:\program files\Logitech\Video\LogiTray.exe" [2005-06-08 217088]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-06-20 35760]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe" [2006-10-23 620152]
"MSN Toolbar"="c:\program files\MSN Toolbar\Platform\4.0.0357.1\mswinext.exe" [2009-11-16 240992]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-07-17 288080]
"CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2010-03-25 2516296]
"CanonSolutionMenuEx"="c:\program files\Canon\Solution Menu EX\CNSEMAIN.EXE" [2010-04-02 1185112]
"IJNetworkScanUtility"="c:\program files\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe" [2010-03-03 140640]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2008-11-04 435096]

c:\documents and settings\Administrator\Start Menu\Programs\Startup\
Dropbox.lnk - c:\documents and settings\Administrator\Application Data\Dropbox\bin\Dropbox.exe [2011-1-27 23361424]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Acrobat Speed Launcher.lnk - c:\windows\Installer\{AC76BA86-1033-0000-BA7E-000000000003}\_SC_Acrobat.exe [2010-12-6 295606]
Adobe Acrobat Synchronizer.lnk - c:\program files\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe [2006-10-23 734872]
Bluetooth.lnk - c:\program files\ThinkPad\Bluetooth Software\BTTray.exe [2007-2-27 561213]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-9-7 50688]
McAfee Security Scan Plus.lnk - c:\program files\McAfee Security Scan\2.0.181\SSScheduler.exe [2010-1-15 255536]
Play Wireless USB Adapter Utility.lnk - c:\program files\Belkin\F7D4101\V1\PBN.exe [2009-11-25 110592]
WinZip Quick Pick.lnk - c:\program files\WinZip\WZQKPICK.EXE [2010-4-6 494920]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\tpfnf2]
2006-09-06 07:37 34344 ------w- c:\program files\Lenovo\HOTKEY\notifyf2.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\tphotkey]
2006-12-14 02:06 28672 ------w- c:\program files\Lenovo\HOTKEY\tphklock.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2961630246-3169521703-864725499-2401\Scripts\Logon\0\0]
"Script"=NYSD.bat

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2961630246-3169521703-864725499-2412\Scripts\Logon\0\0]
"Script"=NYSD.bat

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2961630246-3169521703-864725499-6608\Scripts\Logon\0\0]
"Script"=NYSD.bat

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe"=
"c:\\Program Files\\Google\\Google Earth\\client\\googleearth.exe"=
"c:\\Documents and Settings\\Administrator\\Application Data\\Dropbox\\bin\\Dropbox.exe"=

R0 TPDIGIMN;TPDIGIMN;c:\windows\system32\drivers\ApsHM86.sys [3/2/2007 7:47 PM 19760]
R2 NSL;Norton Safe Web Lite;c:\program files\Norton Safe Web Lite\Engine\1.2.0.6\ccSvcHst.exe [2/5/2011 1:51 PM 130000]
R2 Retrospect Client;Retrospect Client;c:\program files\Retrospect\Retrospect Client\RemotSvc.exe [3/20/2006 9:39 AM 61440]
R3 BCMH43XX;N+ Wireless USB Adapter Driver;c:\windows\system32\drivers\bcmwlhigh5.sys [1/24/2011 8:47 PM 642432]
R3 Tp4Track;PS/2 TrackPoint Driver;c:\windows\system32\drivers\tp4track.sys [9/7/2007 8:49 AM 22832]
R3 TVTI2C;Lenovo SM bus driver;c:\windows\system32\drivers\tvti2c.sys [9/13/2006 2:42 PM 35264]
R4 IDSxpx86;IDSxpx86;\??\c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.1.0.37\Definitions\IPSDefs\20110204.001\IDSxpx86.sys --> c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.1.0.37\Definitions\IPSDefs\20110204.001\IDSxpx86.sys [?]
R4 SymDS;Symantec Data Store;c:\windows\system32\drivers\NAV\1205000.07D\SYMDS.SYS --> c:\windows\system32\drivers\NAV\1205000.07D\SYMDS.SYS [?]
R4 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NAV\1205000.07D\SYMEFA.SYS --> c:\windows\system32\drivers\NAV\1205000.07D\SYMEFA.SYS [?]
S2 CrossLoopService;CrossLoop Service;c:\documents and settings\Administrator\Local Settings\Application Data\CrossLoop\CrossLoopService.exe [1/13/2011 11:12 AM 560848]
S2 gupdate1c9937f817f0fa1;Google Update Service (gupdate1c9937f817f0fa1);c:\program files\Google\Update\GoogleUpdate.exe [2/20/2009 12:20 PM 133104]
S2 portD;CMS PortIO Service;c:\windows\system32\DRIVERS\portd2k.sys --> c:\windows\system32\DRIVERS\portd2k.sys [?]
S2 WLANBelkinService;Belkin WLAN service;c:\program files\Belkin\F7D4101\V1\wlansrv.exe [12/28/2009 5:25 PM 36864]
S3 CdProbe;CdProbe;c:\windows\system32\drivers\CDProbe.SYS [5/20/2008 6:13 AM 9248]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\McAfee Security Scan\2.0.181\McCHSvc.exe [1/15/2010 7:49 AM 227232]
S3 tvnserver;TightVNC Server;c:\documents and settings\Administrator\Local Settings\Application Data\CrossLoop\tvnserver.exe [1/13/2011 11:12 AM 814080]
S4 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [11/3/2006 5:19 PM 13592]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - NSL
*Deregistered* - BHDrvx86
*Deregistered* - NAVENG
*Deregistered* - NAVEX15

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
.
Contents of the 'Scheduled Tasks' folder

2011-01-25 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 16:34]

2011-02-05 c:\windows\Tasks\Check Updates for Windows Live Toolbar.job
- c:\program files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 16:20]

2011-02-05 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-20 17:20]

2011-02-05 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-20 17:20]

2011-02-04 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-03 22:20]

2011-02-05 c:\windows\Tasks\PMTask.job
- c:\progra~1\ThinkPad\UTILIT~1\PWMIDTSK.EXE [2007-09-07 16:16]

2011-02-05 c:\windows\Tasks\User_Feed_Synchronization-{67273DE2-0A85-47D5-A979-A41F7506DAC6}.job
- c:\windows\system32\msfeedssync.exe [2006-10-17 18:58]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://lenovo.live.com
uInternet Settings,ProxyServer = http=127.0.0.1:8992
uInternet Settings,ProxyOverride = <local>
IE: &Windows Live Search - c:\program files\Windows Live Toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: Append to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm
FF - ProfilePath - c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\a5jxsswp.default\
FF - prefs.js: network.proxy.type - 0
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\Java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
- - - - ORPHANS REMOVED - - - -

Notify-NavLogon - (no file)



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-02-05 14:02
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NSL]
"ImagePath"="\"c:\program files\Norton Safe Web Lite\Engine\1.2.0.6\ccSvcHst.exe\" /s \"NSL\" /m \"c:\program files\Norton Safe Web Lite\Engine\1.2.0.6\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\DeterministicNetworks\DNE\Parameters]
"SymbolicLinkValue"=hex(6):5c,00,52,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,79,00,73,00,\
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1240)
c:\program files\Lenovo\HOTKEY\tphklock.dll
c:\windows\system32\igfxdev.dll
c:\program files\Lenovo\HOTKEY\notifyf2.dll
.
Completion time: 2011-02-05 14:04:41
ComboFix-quarantined-files.txt 2011-02-05 19:04

Pre-Run: 62,773,145,600 bytes free
Post-Run: 65,086,185,472 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - 36B810D278F6B152B51F9B210DF4AAB5

Please, let me know what should I do next.
Should I enable Norton now?

#4 Baabiouz

Baabiouz

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Posted 05 February 2011 - 02:49 PM

Hello

Yes enable Norton.


Please download ATF-cleaner and save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.

    If you use Firefox browser:
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    If you use Opera browser:
  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.



Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware here and save to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to:
    Update Malwarebytes' Anti-Malware
    Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
    Note:
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Or via the Logs tab when Malwarebytes' Anti-Malware is started.

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#5 greenup2

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Posted 05 February 2011 - 05:18 PM

Hi Baabiouz,

following the report after running the malawarebytes anti-malware software:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5686

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

2/5/2011 5:15:32 PM
mbam-log-2011-02-05 (17-15-32).txt

Scan type: Full scan (C:\|)
Objects scanned: 280104
Time elapsed: 59 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\ineufbr1v (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyServer (PUM.Bad.Proxy) -> Value: ProxyServer -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\system volume information\_restore{a8393674-085c-4723-b63e-39928c5f4c89}\RP4\A0001893.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\system volume information\_restore{a8393674-085c-4723-b63e-39928c5f4c89}\RP4\A0001894.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\system volume information\_restore{a8393674-085c-4723-b63e-39928c5f4c89}\RP4\A0001895.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\system volume information\_restore{a8393674-085c-4723-b63e-39928c5f4c89}\RP4\A0001896.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\system volume information\_restore{a8393674-085c-4723-b63e-39928c5f4c89}\RP4\A0001897.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

#6 Baabiouz

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Posted 06 February 2011 - 04:51 AM

Looks good. How's PC working?

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Posted Image

#7 greenup2

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Posted 06 February 2011 - 10:52 AM

Hi Baabiouz,

Computer is running nicely, thank you! Even Google Earth which was not accessing the internet is working great!

Ran ESETScan and the softaware found 2 threats. Please see the report.

C:\Documents and Settings\rmonge\Application Data\Sun\Java\Deployment\cache\6.0\31\63305a1f-2d6eca98 a variant of OSX/Exploit.Smid.C trojan
C:\Documents and Settings\rmonge\Application Data\Sun\Java\Deployment\cache\6.0\51\f2b0d73-23d734b7 a variant of OSX/Exploit.Smid.C trojan

What should I do next?

#8 Baabiouz

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Posted 06 February 2011 - 11:31 AM

Hello :)

Looks clean, great job! :)

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Next we remove all used tools.

Please download OTCleanIt and save it to desktop.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

Hide system files

  • Open My Computer.
  • Go to Tools > Folder Options.
  • Select the View tab.
  • Scroll down to Hidden files and folders.
  • Select Do not show hidden files and folders.
  • Check (tick) Hide extensions of known file types.
  • Check (tick) Hide protected operating system files (Recommended).
  • Click OK.
  • Close My Computer.

Create a new, clean System Restore point

  • Click on Start > All Programs > Accessories > System Tools > System Restore.
  • On the Welcome Page, select Create a restore point. Click Next.
  • Give this restore point a descriptive name and click Create.
  • When done, click Close.

Warning: Do not clear infected System Restore points before creating a new System Restore point first!

Please read the above to create a new System Restore point first, then clear out the infected System Restore points.


Clear infected System Restore points

  • Click on Start > All Programs > Accessories > System Tools > Disk Cleanup.
  • Select C drive and click OK.
  • Select the More Options tab.
  • Under System Restore, click on Clean up....
  • You will be prompted. Click Yes.
  • When done, click OK.
  • You will be prompted again. Press Yes to confirm.
  • When done, Disk Cleanup will close automatically.

Keep your system updated

Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Please ensure that you visit the following websites regularly or do update your system regularly.

Install the updates immediately if they are found. Reboot your computer if necessary, revisit Windows Update and Office update sites until there are no more updates to be installed.

To update Windows

Go to Start > All Programs > Windows Update

To update Office

Open up any Office program.

Go to Help > Check for Updates

Alternatively, you can visit the links below to update Windows and Office products.

Windows Update
Office Update

If you are forgetful, you can change some settings so that you will be informed of updates. Here's how:

  • Go to Start > Control Panel > Automatic Updates
  • Select Automatic (recommended) radio button if you want the updates to be downloaded and installed without prompting you.
  • Select Download updates for me, but let me chose when to install them radio button if you want the updates to be downloaded automatically but to be installed at another time.
  • Select Notify me but don't automatically download or install them radio button if you want to be notified of the updates.

Besides Windows that needs regular updating, antivirus, anti-spyware and firewall programs update regularly too.

Please make sure that you update your antivirus, firewall and anti-spyware programs at least once a week.

Be careful when opening attachments and downloading files.

  • Never open email attachments, not even if they are from someone you know. If you need to open them, scan them with your antivirus program before opening.
  • Never open emails from unknown senders.
  • Beware of emails that warn about viruses that are spreading, especially those from antivirus vendors. These email addresses can be easily spoofed. Check the antivirus vendor websites to be sure.
  • Be careful of what you download. Only download files from known sources. Also, avoid cracked programs. If you need a particular program that costs too much for you, try finding free alternatives on Sourceforge or Pricelessware.

Surf safely

Many of the exploits are directed to users of Internet Explorer and Firefox.

Using Firefox with NoScript add-on helps to prevent most exploits from running as NoScript by default disables all scripts on all websites. If you trust the website, you can manually allow it.

If you prefer to use Internet Explorer, please refer to this website to learn how to secure Internet Explorer 6.

To secure Internet Explorer 7, please read this article.


Backup regularly

You never know when your PC will become unstable or become so infected that you can't recover it. Follow this Microsoft article to learn how to backup. Follow this article by Microsoft to restore your backups.

Alternatively, you can use 3rd-party programs to back up your data. One example can be found at Bleeping Computer.

Avoid P2P

P2P may be a great way to get lots of stuffs, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well. If you do need to use them, use them sparingly. Check this list of clean and infected P2P programs if you need to use one.

Prevent a re-infection

  • Spyware Blaster
    SpywareBlaster is a program that is used to secure Internet Explorer by making it harder for ActiveX programs to run on your computer. It does this by disabling known offending ActiveX programs from running at all.

    You can download SpywareBlaster from Javacool.

    If you need help in using SpywareBlaster, you can read SpywareBlaster's tutorial at Bleeping Computer.

  • Hosts File
    A Hosts file is like a phone book. You look up someone's name in the phone book before calling him/her. Similarly, your PC will look up the website's IP address before you can view the website.

    Hosts file will replace your current Hosts file with another one containing well-known advertisement sites, spyware sites and other bad sites. This new Hosts file will protect you by re-directing these bad sites to 127.0.0.1.

    Here are some Hosts files:

    MVPS Hosts File
    Bluetack's Hosts File
    Bluetack's Host Manager
    hpHosts

    A tutorial about Hosts File can be found at Malware Removal.

  • Malwarebytes RogueNET Bleeping Computer
    Before downloading any anti-spyware programs, always check it. This will save you from a lot of trouble. If in doubt, don't ever download it.

Here are some more things to read about:

Securing Skype
Greater email safety
Phishing - what is it?
80 Super Security Tips

Happy surfing and stay clean!
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#9 greenup2

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Posted 08 February 2011 - 02:30 AM

Hi Baabiouz,

Sorry for not getting back to you earlier.

I'm getting a message from Norton saying that there is a threat from boot.tidserv.B, again. Albeit the fact that my computer is running nicely.

I have not yet uninstalled the software as per your last message.

Is there anything I can do?

#10 Baabiouz

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Posted 08 February 2011 - 03:12 AM

Do you have path where Norton keeps finding it? If it's c:\system volume information you have to turn system restore off and then again on.

Edited by Baabiouz, 08 February 2011 - 03:12 AM.

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#11 Baabiouz

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Posted 16 February 2011 - 12:30 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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