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Possible Infecte with a Virus


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12 replies to this topic

#1 CARL JOSE

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Posted 04 February 2011 - 11:48 PM

Hello:

My name is Carlos J. I am having some problems with my laptop since it is working very slow and it has prompted me with critical errors shutting the computer down without any reason. I think my computer is infected with malware or virus. I could just run the DDS.SCR. I don't know why the gmer.exe does not finish the scan procedure. When it is almost finishing the computer prompts a critical error in a blue DOS WINDOW and after that, the computer restarts again, therefore I could not save the rootkit scan report. I hope you can understand such an unexpected problem.

I am sending you guys the DDS.txt and the attached.txt files for you to be able to analyze them and send me a feed back about your recommendations.


I would appreciate any help from you that you could give me. I would thank you a lot your professional attention in this case.

Good bye and thank you very much for your help.

Attached Files



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#2 m0le

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Posted 07 February 2011 - 07:44 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 CARL JOSE

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Posted 08 February 2011 - 08:25 PM

Hello:

I received your reply. I'm sending you this reply as you indicated.

I will be standing by for further instructions.

Thank you very much for your help.

#4 m0le

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Posted 08 February 2011 - 08:35 PM

There isn't enough in the logs or the descriptions to make me think it is malware. I will ask you to run a couple of programs to check and may then send you to a more appropriate forum if nothing gets found.

Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".


Then

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


And

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 m0le

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Posted 12 February 2011 - 07:53 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#6 m0le

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Posted 13 February 2011 - 07:19 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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#7 m0le

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Posted 14 February 2011 - 05:53 PM

This topic has been re-opened at the request of the person who originally posted.
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#8 CARL JOSE

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Posted 15 February 2011 - 11:30 PM

Hi

I followed the indications that you told me to do. I'm sending you the logs and reports from the recommended applications. Anyway the Malwarebytes' Anti-Malware and the SuperAntiSpyware found some malwares, adwares and some trojan viruses. I removed these viruses with the applications as I was suggested to.

The file named Report.txt was generated by the Rootkit Unhooker LE.

I hope this information could help solve the problems I'm having with my laptop.

Thank you very much for your attention and consideration.

Attached Files



#9 m0le

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Posted 16 February 2011 - 07:18 PM

No sign of infection, CARL JOSE, please run ESET to complete the checks

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Leave the top box checked and then check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
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#10 CARL JOSE

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Posted 17 February 2011 - 10:36 PM

Hi.

I followed all the steps you indicated, but when the scan is in 99%, a DOS error ocures saying like "Dumping memory information to disk". That happens everytime when the ESET scan is about to finish. It is very important to mention that the scan found two trojans viruses at that level of progress. I do not know if ESET eliminated them, but I think it did not.

I think that happens because of those viruses it found do not allow to be eliminated.

Best regards and thank you very much for help.

#11 m0le

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Posted 18 February 2011 - 12:52 PM

Without a log it's impossible to see what's happening here. Please run this alternative online scanner

Please run a BitDefender QuickScan
  • Click Start Scanner
  • Click Start Scan

    If you are running Firefox you should accept the installation of the Plug-in and restart Firefox
    If you are running Internet Explorer then allow the ActiveX control to install when prompted.


  • Click Start Scan
  • Check the I ACCEPT box on the EULA and click OK
When the scan has finished, it should take about a minute, click View Log and copy and paste the log into your next reply.
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#12 m0le

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Posted 21 February 2011 - 07:43 PM

Are you still there, CARL?
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#13 m0le

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Posted 23 February 2011 - 08:56 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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