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Can not install McAfee or AVG


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3 replies to this topic

#1 plebo

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Posted 04 February 2011 - 11:24 PM

On my Dell xps m1210 32 bit using Vista w/Service Pack 1

Trying to add Anti-Virus program.

My AVG oem version expired and after using the AVG removal program I tried to reload AVG. No luck. So I uninstalled it and emailed AVG for my refund.

Then I tried to install McAfee. Got most of the way done until I got the following error:

Install.exe Application Error.
Exception Array bounds exceeded
0x000008c occurred in the application at location 0x76c04Zeb

Click OK to terminate program

I used McAfee's chat service. They took control of my pc and after running some tests they replied it was a Internet Explorer error and I should contact Microsoft.

Any suggestions?

Naked without Anti-Virus installed
PLebo

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#2 pachm

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Posted 04 February 2011 - 11:43 PM

try installing Microsoft security essentials its free and very effective. also on the Microsoft site they have a tool called get it here it may help you

Microsoft Diagnostics and Recovery Tool set

Edited by pachm, 04 February 2011 - 11:44 PM.


#3 plebo

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Posted 05 February 2011 - 01:04 AM

Ok will do Thank you!!!

#4 Sightless

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Posted 05 February 2011 - 10:03 AM

Try running the AVG Removal Tool. Run that, restart your computer, and then try to reinstall AVG or Mcafee.

I must admit though, AVG is no longer recommended by the staff here
Read Quietman's post here (post #6).




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