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Suspect .dll problem


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#1 WildeSilas

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Posted 04 February 2011 - 06:45 PM

I've successfully eradicated several viruses in the last week (after my son clicked on a bunch of Transformer ads and gods know what else...). Now I get an error on startup that reads: Error loading C:WINDOWS/nmypspt9.dll Specified module can not be found. This sounds like a bogus .dll to me. I can easily click "OK" or close the error box and go on, but I'm worried there's something still running loose in my machine and I'm not savvy enough to spot it. Any help is appreciated. Trend Micro's "Hijack This" compiles the following log:

Edited by boopme, 04 February 2011 - 09:41 PM.
Moved from XP forum to Am I infected


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#2 boopme

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Posted 04 February 2011 - 09:43 PM

Hello and welcome. I removed your other log as I feel we can fix this here.

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message. -->> nmypspt9.dllRight-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
Credit to quietman7
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#3 WildeSilas

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Posted 05 February 2011 - 10:02 PM

Spot on, boopme! Worked like a charm. Thanks so much for your quick and easy reply.

#4 boopme

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Posted 06 February 2011 - 04:19 PM

You are very welcome!!
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