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Can NOT install Antivirus, Help Please.Virus Maybe?


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#1 luv4mypc

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Posted 04 February 2011 - 01:41 PM

I have win xp and been without AV for some time now, I can't intstall any antivirus Used AVG for years and it stopped working. I tried to update and the update failed then I uninstalled AVG through control panel and re-downloaded the software I keep getting error messages . also tried Avast some time back it also would not install.

Here is the error code

Setup Error
Error Code: 0xC0070643
Error Message: General internal error
Additional Message:
Could not write to Value AVGAllUsersDir to Key Systemcurrent controls Set services AVGAVG10.
Verify that you have sufficiant Access to that Key or contact support personell. ( 0xc007057E )
Context MSI Action Failed.

Ok I used the uninstall Software Broni directed me to and restarted the pc then tried to install avg again ,
did not work here is the new message :
General internal error:
Copying of registry values failed (0xC00705AA )


Help is highly appriciated .
Liane

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#2 boopme

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Posted 04 February 2011 - 10:20 PM

Hello, I believe we've met before :hello:

Let's try a different remover.
AppRemover
Tutorial if needed.

Remove all versions of AVG you may have.
Are you trying to instal version 2011 ?

There have been many issue reported here with 2011. I would recommend after using Appremover to switch to another like Avira or Avast from here L@@K

now let's at least get a scan.
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 luv4mypc

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Posted 06 February 2011 - 12:26 PM

BOOPME !! :woot: HELLO AGAIN..THANK YOU FOR HELPING !

Ok will try the above and get back to ya!

#4 luv4mypc

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Posted 06 February 2011 - 04:48 PM

Installed Avira AV But it did not install correctly,I can run a scan but it is not active .

After the Mbam scan Win would not start normally had to go to last known good configuration. Here is the MBam Log:



Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5697

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/6/2011 1:32:02 PM
mbam-log-2011-02-06 (13-32-02).txt

Scan type: Quick scan
Objects scanned: 160263
Time elapsed: 10 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 7
Files Infected: 16

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\AppID\GamevanceText.DLL (Adware.GameVance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\AppDataLow\gvtl (Adware.GameVance) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\documents and settings\all users\application data\clickpotatolitesa (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files\clickpotatolite (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files\clickpotatolite\bin (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files\clickpotatolite\bin\10.0.627.0 (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\application data\Mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@gamevance.com (Adware.GamesVance) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\application data\Mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@gamevance.com\chrome (Adware.GamesVance) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\application data\Mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@gamevance.com\components (Adware.GamesVance) -> Quarantined and deleted successfully.

Files Infected:
c:\documents and settings\Owner\local settings\temp\red15D.tmp (PUP.Casino.Gen) -> Not selected for removal.
c:\documents and settings\Owner\local settings\temp\ZAN158.exe (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\temp\nsa15B.tmp\Install.dll (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\temp\nsa15B.tmp\Setup.dll (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\temp\nst124.tmp\Install.dll (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\temp\nst124.tmp\Setup.dll (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\temp\nsu157.tmp\Install.dll (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\temp\nsu157.tmp\Setup.dll (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\secushr.dat (Malware.Trace) -> Quarantined and deleted successfully.
c:\documents and settings\all users\application data\clickpotatolitesa\clickpotatolitesaau.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files\clickpotatolite\bin\10.0.627.0\clickpotatolitesa.exe (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\application data\Mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@gamevance.com\chrome.manifest (Adware.GamesVance) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\application data\Mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@gamevance.com\install.rdf (Adware.GamesVance) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\application data\Mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@gamevance.com\chrome\gvtextlinks.jar (Adware.GamesVance) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\application data\Mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@gamevance.com\components\gvtlf.dll (Adware.GamesVance) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\application data\Mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@gamevance.com\components\gvtlf.xpt (Adware.GamesVance) -> Quarantined and deleted successfully.

#5 boopme

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Posted 07 February 2011 - 10:22 AM

Hey sorry was away over the weekend..

Let's run an online scan and try installing again.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 luv4mypc

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Posted 07 February 2011 - 02:55 PM

B)http:// Hello Boopme, hope you had a great weekend :)

I used the app remover again to remove the AV ( which had not installed right ) and followed your instructions above .
Have not attempted to reinstall AV.
Here are the results.


ESETScan.txt.


C:\Casino\GrandHotel\install.exe a variant of Win32/PrimeCasino application cleaned by deleting - quarantined
C:\Casino\JackpotCity\install.exe a variant of Win32/PrimeCasino application cleaned by deleting - quarantined
C:\Casino\RedFlush\install.exe a variant of Win32/PrimeCasino application cleaned by deleting - quarantined
C:\Casino\Villento\install.exe a variant of Win32/PrimeCasino application cleaned by deleting - quarantined
C:\Documents and Settings\Owner\Local Settings\temp\red15D.tmp a variant of Win32/PrimeCasino application cleaned by deleting - quarantined
C:\MicroGaming\Casino\BJBallroom\install.exe Win32/PrimeCasino application cleaned by deleting - quarantined
C:\MicroGaming\Casino\CasinoClassic\install.exe Win32/PrimeCasino application cleaned by deleting - quarantined
C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP239\A0043493.exe probably a variant of Win32/Adware.180Solutions application cleaned by deleting - quarantined
C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP239\A0043495.dll Win32/Adware.Gamevance.AI application cleaned by deleting - quarantined
C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP240\A0043744.exe a variant of Win32/PrimeCasino application cleaned by deleting - quarantined
C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP240\A0043745.exe a variant of Win32/PrimeCasino application cleaned by deleting - quarantined
C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP240\A0043746.exe a variant of Win32/PrimeCasino application cleaned by deleting - quarantined
C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP240\A0043747.exe a variant of Win32/PrimeCasino application cleaned by deleting - quarantined
C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP240\A0043748.exe Win32/PrimeCasino application cleaned by deleting - quarantined
C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP240\A0043749.exe Win32/PrimeCasino application cleaned by deleting - quarantined


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5704

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/7/2011 10:51:59 AM
mbam-log-2011-02-07 (10-51-59).txt

Scan type: Quick scan
Objects scanned: 161709
Time elapsed: 11 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 boopme

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Posted 07 February 2011 - 03:16 PM

Hi, we need to remove these ( C:\System Volume Information ) but not until we install and scan with Avira.

Please run AppRemover to completely remove AVira first. (should be ver if asked)
Tutorial if needed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 luv4mypc

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Posted 07 February 2011 - 05:23 PM

OK I made sure Avira was completely uninstalled, also uninstalled Lavasoft Ad Aware from 2008 , then downloaded avira again and during the Installatin got 2 Error Messages that the installation failed.
What's next?

#9 boopme

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Posted 07 February 2011 - 08:29 PM

Ok, so now you have NO antivirus installed??
What Firewall is running?

Let's see if there is a rootkit in the way.
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 luv4mypc

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Posted 07 February 2011 - 09:19 PM

Windows Firewall in running . And no, currently NO virus protection.
Also please help me check the settings for the user accounts ..I don't know if it could cause some of the problems , but when I first tried to install AVG some of the Error messages said something about not sufficiant admin. authorization ?

in the meantime I will do the above.
Thanks Boopme :wink:

#11 boopme

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Posted 07 February 2011 - 10:22 PM

Ok ..we may be safer using the Run As command rather than using full Admin rights on a user
◦Navigate to the program you wish to launch with different privileges. Click it once to select it, and then hold down the Shift key and right-click the program. You'll see a contextual menu from which you can select Run as... and then choose a different account.

HOW TO: Use the RUN AS Command to Start a Program as an Administrator in Windows XP

We may also want to try using Avast Free if Avira continues to be troubls.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 luv4mypc

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Posted 08 February 2011 - 12:27 PM

Hello Boopme,
I ran the scan above and nothing was found.

As far as the settings ....I AM SOOO CONFUSED!!!
I understand the "run as" BUT I am the only one listed as far as user exept for Guest acct , which is set to off.
However, I seem to be running as " Owner " ?? It seems to me the settings for accounts are completely off I am listed as Admin and owner?? Others have used my PC but I have no Idea how any of the privelege settings could have gotten mixed up when I don't have any more user accounts other than mine. R U confused yet? Cause I sure Am.
I do not understand how to set permissions either.

:blink:
Liane

#13 boopme

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Posted 08 February 2011 - 01:40 PM

Yes I am too :thumbsup:
OK can we right click on TDSSKiller.exe in the Zipped desktop folder and then do we get the option to run as admin??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 luv4mypc

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Posted 08 February 2011 - 02:06 PM

it just opens the run dialog box when I click on "run as "

#15 luv4mypc

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Posted 08 February 2011 - 02:13 PM

Boopme,
I got a win update request and when I clicked ok to install it said some of the updates could not be installed , got them listed below:

Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2296199)

I am not jumping around with everything ..It just seems like there is a big problem whenit comes to installing anything realted to Security




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