I am currently repairing a customers system and I am having issues with installing the Norton 360 product V4 standard.
The system was infected apparently, but I have since scanned the hard drive by removing it and installing it onto a repair PC using Norton Internet Security 2011 installed on the repair system. The scan came up clean. I then re-installed it into it's own PC turned it on. I shared the drive and then scanned it across the network using the same repair PC to do the work. It came up clean with no infections. (Yes, the NIS 2011 was updated prior to the scans).
I also ran "ComboFix" on the system with nothing unusual found. I also ran Malwarebytes and Spybot to test for malware directly on the system and all came up clean. The owner obviously had done scans of his own and suspected that the system had been hacked. As a result of this I also ran "UnHackMe" which found "CatchMe.sys", and removed it.
The system had the Microsoft Security Software loaded with Defender. I uninstalled the software prior to all of the scans above.
After each attempt to load 360, the load screen appears briefly and then disappears - this happens twice and very quickly and then does not display at all. There are no warning messages, or error messages of any kind. I tried to load NIS 2011 also to check if the 360 CD was faulty. I discovered exactly the same issue was happening with NIS 2011 also.
Loading AVG free seemed to go without a hitch, as I wanted to see if another unrelated product would also display unusual install issues. I did try to run the Norton Removal Tool in case a previous version may have been left behind, and I ran this more than once. Obviously, the problem persists. I tried loading as Adminisrator and even turned off UAC out of desperation
Can anyone please suggest anything else to try here. Thank you.
Any help would be appreciated.
Edited by Blade Zephon, 03 February 2011 - 09:18 PM.
Moved from Vista to AII. ~BZ