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Root kit infection/ Google redirect virus


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7 replies to this topic

#1 Lady Gaga

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Posted 03 February 2011 - 04:49 PM

I have tried countless programs to rid myself of this virus. I have downloaded avast anti-virus, Hijack this, malware bytes, and spyware doctor. All of them come up clean however the virus persists, redirecting me to websites that I do not desire to go to. While I have Hi jack this I have not removed anything for fear of deleting nessesary files. Help would be greatly appreciated!

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#2 fireman4it

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Posted 03 February 2011 - 06:11 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#3 fireman4it

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Posted 05 February 2011 - 12:01 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding :)

With Regards,
fireman4it

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#4 Lady Gaga

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Posted 05 February 2011 - 04:54 PM

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\system32\AstSrv.exe
C:\Program Files\Intel\IDU\awServ.exe
C:\WINDOWS\system32\DWRCS.EXE
C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
C:\Program Files\CA\eTrustITM\InoRpc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\eTrustITM\InoTask.exe
C:\Program Files\CA\SharedComponents\PPRealtime\bin\ITMRTSVC.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\PC Tools Security\pctsAuxs.exe
C:\Program Files\PC Tools Security\pctsSvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\CA\eTrustITM\realmon.exe
C:\Program Files\Virtual CD v9\System\VC9Play.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Leapfrog\FlyWorld\bin\FlyMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\PC Tools Security\pctsGui.exe
C:\Program Files\Java\jre1.5.0_05\bin\jucheck.exe
C:\WINDOWS\system32\DWRCST.exe
C:\Program Files\GPSoftware\Directory Opus\dopus.exe
C:\Program Files\GPSoftware\Directory Opus\dopusrt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\SABnzbd\SABnzbd.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Virtual CD v9\System\VC9SecS.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Virtual CD v9\System\VC9Tray.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Documents and Settings\Hannah\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
uRun: [DOpus] c:\program files\gpsoftware\directory opus\dopus.exe
uRun: [Directory Opus Desktop Dblclk] "c:\program files\gpsoftware\directory opus\dopusrt.exe" /dblclk
uRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
uRun: [Google Update] "c:\documents and settings\hannah\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [pdfFactory Pro Dispatcher v3] "c:\windows\system32\spool\drivers\w32x86\3\fppdis3a.exe" /source=HKCU
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
mRun: [ipTray.exe] "c:\program files\intel\idu\iptray.exe"
mRun: [awTray.exe] "c:\program files\intel\idu\awtray.exe"
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\soundmax\SMax4PNP.exe
mRun: [SoundMAX] "c:\program files\analog devices\soundmax\Smax4.exe" /tray
mRun: [Realtime Monitor] "c:\program files\ca\etrustitm\realmon.exe" -s
mRun: [VC9Player] c:\program files\virtual cd v9\system\VC9Play.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [FlyMonitor] "c:\program files\leapfrog\flyworld\bin\FlyMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_05\bin\jusched.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
mRun: [ISTray] "c:\program files\pc tools security\pctsGui.exe" /hideGUI
mRun: [DameWare MRC Agent] c:\windows\system32\DWRCST.exe
StartupFolder: c:\docume~1\hannah\startm~1\programs\startup\shortc~1.lnk - c:\program files\sabnzbd\SABnzbd.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_05\bin\npjpi150_05.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1251587182525
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1251587287385
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://javadl-esd.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {7418BEC3-B3D2-4BFC-ADAB-03C22D31C92F} = 192.168.1.11,192.168.31.11
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Directory Opus Shell Execute Hook: {3cf9ece0-1a9f-11d2-8c73-00c06c2005de} - c:\program files\gpsoftware\directory opus\dopuslib.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\hannah\applic~1\mozilla\firefox\profiles\skt0cqm3.default\
FF - plugin: c:\documents and settings\hannah\application data\facebook\npfbplugin_1_0_1.dll
FF - plugin: c:\documents and settings\hannah\local settings\application data\google\update\1.2.183.17\npGoogleOneClick8.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}

============= SERVICES / DRIVERS ===============

R?2 AWService;AdminWorks Agent X6;c:\program files\intel\idu\awServ.exe [2005-12-2 66560]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2011-1-30 239168]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2011-1-30 338880]
R0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2011-1-30 656320]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-1-27 294608]
R1 dwvkbd;DameWare Virtual Keyboard 32 bit Driver;c:\windows\system32\drivers\dwvkbd.sys [2007-2-15 26624]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-1-27 17744]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2011-1-27 40384]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2010-8-8 108392]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2010-8-8 108392]
R2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;c:\program files\common files\pc tools\smonitor\StartManSvc.exe [2010-10-11 632792]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\pc tools security\pctsAuxs.exe [2011-1-30 366840]
R2 sdCoreService;PC Tools Security Service;c:\program files\pc tools security\pctsSvc.exe [2011-1-30 1150936]
R2 VC9SecS;Virtual CD v9 Management Service;c:\program files\virtual cd v9\system\VC9SecS.exe [2009-8-30 132424]
R3 DwMirror;DwMirror;c:\windows\system32\drivers\DamewareMini.sys [2007-2-7 3712]
S1 vdrv9000;vdrv9000;c:\windows\system32\drivers\vdrv9000.sys --> c:\windows\system32\drivers\vdrv9000.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-10-11 136176]
S3 FlyUsb;FLY Fusion;c:\windows\system32\drivers\FlyUsb.sys [2010-8-9 18560]
S3 HH9Help.sys;HH9Help.sys;c:\windows\system32\drivers\HH9Help.sys [2009-8-30 11392]
S3 USBTINSP;TI-Nspire™ Handheld Device Driver;c:\windows\system32\drivers\tinspusb.sys [2010-4-17 123392]

=============== Created Last 30 ================

2011-02-03 21:37:10 -------- d-----w- c:\docume~1\hannah\locals~1\applic~1\Help
2011-02-03 21:20:51 388096 ----a-r- c:\docume~1\hannah\applic~1\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-02-03 21:20:50 -------- d-----w- c:\program files\Trend Micro
2011-02-03 21:02:20 16968 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2011-02-03 21:01:48 -------- d-----w- c:\docume~1\alluse~1\applic~1\Hitman Pro
2011-02-02 04:55:15 -------- d-----w- c:\docume~1\hannah\applic~1\Malwarebytes
2011-02-02 04:54:51 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-02-02 04:54:50 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-02-02 04:54:45 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-02-02 04:54:45 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-02-01 02:07:50 -------- d-----w- c:\docume~1\alluse~1\applic~1\STOPzilla!
2011-01-31 22:54:07 -------- d-----w- c:\windows\system32\ESUG
2011-01-30 19:07:51 656320 ----a-w- c:\windows\system32\drivers\pctEFA.sys
2011-01-30 19:07:51 338880 ----a-w- c:\windows\system32\drivers\pctDS.sys
2011-01-30 19:07:47 249616 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2011-01-30 19:07:29 239168 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2011-01-30 19:07:29 160448 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2011-01-30 19:06:46 70536 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2011-01-30 19:06:16 -------- d-----w- c:\program files\PC Tools Security
2011-01-30 19:06:16 -------- d-----w- c:\docume~1\hannah\applic~1\PC Tools
2011-01-30 19:06:16 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2011-01-27 23:07:47 38848 ----a-w- c:\windows\avastSS.scr
2011-01-27 23:07:38 -------- d-----w- c:\docume~1\alluse~1\applic~1\Alwil Software
2011-01-27 22:53:05 -------- d-----w- c:\docume~1\hannah\applic~1\Registry Mechanic
2011-01-27 00:30:01 -------- d-----w- c:\windows\system32\1551694079
2011-01-22 22:23:23 -------- d-----w- c:\docume~1\hannah\applic~1\iWinArcade
2011-01-22 17:09:17 -------- d-----w- c:\docume~1\hannah\applic~1\Gamelab
2011-01-22 17:09:15 -------- d-----w- c:\docume~1\alluse~1\applic~1\iWin Games
2011-01-22 04:52:40 -------- d-----w- C:\hegames
2011-01-13 04:34:18 273408 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\hpcpp6de.DLL
2011-01-13 04:34:18 149504 ----a-w- c:\windows\system32\hpcpn6de.dll
2011-01-11 17:03:38 -------- d-----w- c:\program files\iWin.com Games

==================== Find3M ====================

2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl

============= FINISH: 16:07:48.08 ===============

#5 fireman4it

fireman4it

    Bleepin' Fireman


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Posted 05 February 2011 - 05:06 PM

Hello Lady Gaga,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • Finally, please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.

1.
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

2.
Please download MBRCheck to your desktop.

1. Double click MBRCheck.exe to run it (Right click and run as Administrator for Vista).
2. It will open a black window, please do not fix anything (if it gives you an option).
3. Exit that window and it will produce a log (MBRCheck_date_time).
4. Please post that log when you reply.

Things to include in your next reply::
TDssKiller log
MBRCheck log
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#6 Lady Gaga

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Posted 05 February 2011 - 05:28 PM

I ran the tDss Killer and it found a trogan called Win32. I had it Cure the file but I cannot find the log for the scan. I have attached the MBRCheck log. WHen I search on Google it no longer redirects me. However this has happend before with other programs but the virus keeps coming back! Whats my next move?

Attached Files



#7 fireman4it

fireman4it

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Posted 06 February 2011 - 03:25 PM

Hello,


Let's run one more scan. It Looks like from your mbr log that you had a mbr infection which was cured by tddskiller.
We will run this scan to make sure.

1.
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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#8 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,512 posts
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  • Local time:09:57 PM

Posted 11 February 2011 - 01:15 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif





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