Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected with security shield


  • Please log in to reply
8 replies to this topic

#1 chocs3

chocs3

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:39 PM

Posted 03 February 2011 - 03:27 PM

Hi, my husband has a new laptop and this morning while going in to check his emails he got the first pop up of security shield, he's not sure where it came from and the pop ups just keep appearing or a balloon appears at the bottom from the toolbar saying you are infected. The operating system is windows 7 home premium on a Dell laptop, please let me know what other information you need :)

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:39 AM

Posted 03 February 2011 - 03:46 PM

Hello and welcome.

Please follow our Removal Guide here Remove Windows Shield Center (Uninstall Guide) .
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 chocs3

chocs3
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:39 PM

Posted 04 February 2011 - 08:38 AM

Hi, thanks for the response, I've looked at your link but that isn't the virus that we have. I can't get any screenshots from this laptop as the virus won't allow paint to open so I'm posting a link to an article about the virus we have and it contains a screenshot so you can see which one I have.

http://security-wire.com/12/how-to-remove-security-shield-rogue-anti-spyware.html

Thanks

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:39 AM

Posted 04 February 2011 - 12:17 PM

Hello use this one...
http://www.bleepingcomputer.com/virus-removal/remove-security-shield
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 chocs3

chocs3
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:39 PM

Posted 04 February 2011 - 02:30 PM

Thanks very much, I followed all the instructions and it seems to have rid us of the virus! Do I need to post any of the logs or is this us all done?

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:39 AM

Posted 04 February 2011 - 02:50 PM

I like to see the logs so I can be sure it removed what we were after and to see if it found anything else that may need further remedy.
That said I usually run this online scan to see if anything else was dropped.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 chocs3

chocs3
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:39 PM

Posted 08 February 2011 - 05:59 AM

Hi. this is the log from rkill

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 04/02/2011 at 18:16:36.
Operating System: Windows 7 Home Premium


Processes terminated by Rkill or while it was running:

C:\Users\Darren Cottell\AppData\Local\qbotiut.exe
C:\Program Files (x86)\Skype\Toolbars\Shared\SkypeNames2.exe


Rkill completed on 04/02/2011 at 18:16:47.


I can't seem to find the malwarebytes log. I'll now perform the next scan you've asked for.

#8 chocs3

chocs3
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:39 PM

Posted 08 February 2011 - 09:05 AM

Ok I've done the scan but there were no infected files found so no logs seemed to be created, there definitely was no list of found threats button so I take it we're all clean?

#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,213 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:39 AM

Posted 08 February 2011 - 10:18 AM

Agreed,looks clear.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Posted Image > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users