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Can't install AVG or any other antivirus


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11 replies to this topic

#1 luv4mypc

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Posted 03 February 2011 - 03:23 PM

:blink: Hello, I can't seem to install any Antivirus program I have had AVG for years and it suddenly stopped working I uninstalled and downloaded a new version, when I install it stops with an error stating something about a access key? any Idea what that could be? It's driving me nuts ! I saved the Log but can't open it !
Any help will be highly appriciated.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Broni

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Posted 03 February 2011 - 08:22 PM

How exactly did you uninstall AVG?
What other AV program did you try to install?

it stops with an error stating something about a access key

.
We need to know EXACT error.

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#3 luv4mypc

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Posted 04 February 2011 - 12:39 PM

I think it was through control panel ...( install/uninstall programs )sorry it's been a while . in order for me to know the exact error I have to try and install avg again. ( will do this now.) I have tried avast and it will not install either. will reply with error message shortly.
Thanks for helping :wink:

#4 Broni

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Posted 04 February 2011 - 12:51 PM

Use AVG Remover to completely uninstall AVG: http://www.avg.com/us-en/download-tools
Keep in mind, that inability to install AV program may be a sign of some computer infection.

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#5 luv4mypc

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Posted 04 February 2011 - 12:56 PM

Here is the error code

Setup Error
Error Code: 0xC0070643
Error Message: General internal error
Additional Message:
Could not write to Value AVGAllUsersDir to Key Systemcurrent controls Set services AVGAVG10.
Verify that you have sufficiant Access to that Key or contact support personell. ( 0xc007057E )
Context MSI Action Failed.

#6 Broni

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Posted 04 February 2011 - 12:59 PM

Use AVG Remover, listed in my previous reply and then try to install AVG again.

Do you remember, what was happening, when you're trying to install Avast?

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#7 luv4mypc

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Posted 04 February 2011 - 01:24 PM

Ok I used the uninstall and restarted the pc then tried to install avg again ,
did not work here is the new message :
General internal error:
Copying of registry values failed (0xC00705AA )

And no I just remember Avast would not install.

#8 Broni

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Posted 04 February 2011 - 01:26 PM

I suggest, you start new topic in "Am I Infected?" forum to make sure, your computer is clean.

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#9 luv4mypc

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Posted 04 February 2011 - 01:28 PM

OK will do, Thanks Broni :wink:

#10 Broni

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Posted 04 February 2011 - 01:28 PM

You're very welcome Posted Image

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#11 wasifbullo

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Posted 25 February 2014 - 11:05 AM

Hello ! I know I'm quite late,but still,I would like to answer and am hopeful that it will be helpful to new users..
Boot in safe mode,and try installing AVG(Custom) in any hard disk drives other than C: ..
E.g , U make a folder named AVG in D: , and during installation,select that folder as the installation directory , simple !
Hope this helps

Regards..



#12 quietman7

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Posted 25 February 2014 - 12:47 PM

:welcome: to Bleeping Computer.

You have replies to a topic which is over three years old now and some of the information has changed.

The correct way to remove AVG is through its program folder via Start > All Programs or by using Add/Remove Programs or Programs and Features in Vista/Windows 7. Be sure to reboot when done.

* How to Uninstall AVG

Note: It is not uncommon for some anti-virus programs to not completely uninstall itself using the usual method of Programs and Features or Add/Remove Programs due to the presence of related services and processes running in the background. Sometimes the uninstall works more effectively if you first stop and disable the program's service or perform the removal in safe mode so there are less processes which can interfere with the uninstallation.

Anti-virus software components insert themselves into the operating systems core and create files/folders/registry entries in various locations. Again, it is not uncommon for some anti-virus programs to not completely uninstall itself using the usual method of Add/Remove Programs or Programs and Features. In many cases anti-virus vendors provide clean-up utilities on their web sites to remove remnants left behind after unintalling or for a failed uninstall.

If normal removal methods do not work, download and use AVG's uninstall/cleanup utility.

AVG Remover eliminates all the parts of your AVG installation from your computer, including registry items, installation files, user files, etc. AVG Remover is the last option to be used in case the AVG uninstall / repair installation process has failed repeatedly.

AVG Remover
AVG Remover downloads for 32-bit, 64-bit systems
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