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Explorer.exe Crash when adding network printer


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#1 bigoz1304

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Posted 03 February 2011 - 10:02 AM

I received an error msg after attemping to add a network printer via the Add Printer Wizard using the Add Standard TCP/IP Printer Port Wizard. After entering the IP & clicking next Explorer freezes/locks-up and generates an Explorer.exe Application error, followed by drwtsn32.exe Application Error - ...unknown software exception (0xc0000409...at location 0x59a7295d.

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#2 hamluis

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Posted 03 February 2011 - 11:37 AM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 bigoz1304

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Posted 03 February 2011 - 12:35 PM

Hamluis

Thanx for your response but it's not blue screening. Explorer halts/locks up and I have to start it again as a New Task in Task Mananger. Do you still want to try the BlueScreenView?

#4 hamluis

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Posted 03 February 2011 - 01:53 PM

Yes.

Louis

#5 Eyesee

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Posted 03 February 2011 - 02:14 PM

Knowing the version of Windows & the make/model of printer would also be helpful.
Cant really troubleshoot something if we dont know what we are dealing with.
In the beginning there was the command line.




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