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Computer is Randomly Crashing


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15 replies to this topic

#1 CrispyVictim

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Posted 02 February 2011 - 11:53 PM

I reformatted my computer a couple weeks ago in order to install my new 40GB SSD drive and ever since, my computer has been randomly crashing. It has never happened when I was actually using it, but it has happened a couple times when I'm sitting next to it. It seems to just shut off and come back on. When it turns back on, I get this dialog...

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#2 Zuhl3156

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Posted 03 February 2011 - 12:18 AM

This sounds like a power supply problem. Is this a laptop that might be shutting down from excess heat or possibly a bad battery and/or charger?

#3 CrispyVictim

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Posted 03 February 2011 - 12:21 AM

This sounds like a power supply problem. Is this a laptop that might be shutting down from excess heat or possibly a bad battery and/or charger?


Nope, it's a desktop and it's well cooled, so I don't think overheating is the issue.

#4 Dmacf10

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Posted 03 February 2011 - 12:25 AM

This blue-screen could be caused by any number of things, but we need to know more about the blue-screen. When this message pops up again, click "View Problem Details" and screen-shot it and upload it for us to see.

#5 Raizzt

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Posted 03 February 2011 - 12:32 AM

At the risk of sounding obvious... Have all the latest drivers been installed and in the correct architecture? (32bit vs 64bit)
A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine. - Murphy

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#6 CrispyVictim

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Posted 03 February 2011 - 12:59 AM

This blue-screen could be caused by any number of things, but we need to know more about the blue-screen. When this message pops up again, click "View Problem Details" and screen-shot it and upload it for us to see.


I meant to do that, but I accidentally closed it before I could.

At the risk of sounding obvious... Have all the latest drivers been installed and in the correct architecture? (32bit vs 64bit)


I've installed all the same drivers I did on previous installs.

#7 Broni

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Posted 03 February 2011 - 01:04 AM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#8 Dmacf10

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Posted 03 February 2011 - 01:04 AM

You can use a program like Blue Screen View to look at previous crash reports. The program can be downloaded here: http://www.nirsoft.net/utils/bluescreenview.zip It will scan your PC for crash reports and display them, giving you the ability to post them on the forum.

#9 CrispyVictim

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Posted 03 February 2011 - 07:32 AM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


==================================================
Dump File         : 020211-10124-01.dmp
Crash Time        : 2/2/2011 11:29:11 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff880`0493e817
Parameter 3       : fffff880`05990900
Parameter 4       : 00000000`00000000
Caused By Driver  : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\020211-10124-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 275,712
==================================================

==================================================
Dump File         : 020111-10420-01.dmp
Crash Time        : 2/1/2011 3:21:13 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff880`04934817
Parameter 3       : fffff880`07211900
Parameter 4       : 00000000`00000000
Caused By Driver  : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\020111-10420-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 275,768
==================================================

==================================================
Dump File         : 013011-11060-01.dmp
Crash Time        : 1/30/2011 2:47:49 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff880`04938817
Parameter 3       : fffff880`06e11900
Parameter 4       : 00000000`00000000
Caused By Driver  : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\013011-11060-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 275,768
==================================================

==================================================
Dump File         : 012711-10218-01.dmp
Crash Time        : 1/27/2011 3:19:28 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff880`048aa817
Parameter 3       : fffff880`06fde900
Parameter 4       : 00000000`00000000
Caused By Driver  : atikmdag.sys
Caused By Address : atikmdag.sys+90817
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Computer Name     : 
Full Path         : C:\Windows\Minidump\012711-10218-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 275,712
==================================================

Looks like it's my ATI drivers?

#10 Allan

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Posted 03 February 2011 - 07:56 AM

It does. See if this helps: http://www.overclock.net/ati-drivers-overclocking-software/420875-possible-solution-atikmdag-driver-crash.html

BTW, after reformatting and installing the OS, did you remember to install your chipset driver?

#11 CrispyVictim

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Posted 04 February 2011 - 05:20 AM

It does. See if this helps: http://www.overclock.net/ati-drivers-overclocking-software/420875-possible-solution-atikmdag-driver-crash.html

BTW, after reformatting and installing the OS, did you remember to install your chipset driver?


I couldn't find the standalone driver that guy was talking about, and yes, I've installed all my chipset drivers.

#12 Broni

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Posted 04 February 2011 - 11:26 AM

Have you reinstalled video card driver yet?

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#13 CrispyVictim

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Posted 04 February 2011 - 04:58 PM

Have you reinstalled video card driver yet?


No. I had planned to try that later today after I run to Gamestop.

#14 Broni

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Posted 04 February 2011 - 05:01 PM

OK....

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#15 CrispyVictim

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Posted 09 February 2011 - 11:42 PM

I've had the Catalyst Control Center uninstalled for the past few days and my PC hasn't crashed at all, so I'll assume that was the problem. The post that was referred to earlier talked about a standalone graphics driver, but I haven't been able to find that on the ATI website.




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