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pop ups and sound lowering automatically

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3 replies to this topic

#1 donbai


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Posted 02 February 2011 - 10:18 PM

Couple weeks ago I started having issues with the sound on my laptop. The sound indicator would pop up and would be blinking like something was wrong. The volume would be lowered completely. If you tried to increase the volume it would automatically lower itself right away.

In the past I had come across this problem and was able to resolve with combo fix and malwarebytes but this time it wasn't able to fix it. Tried Search and Destroy along with AVG finally ran Norton's online scan and it seemed to have resolved the issue. So I thought.

Today I noticed no sound again but this time when I checked the volume indicator it says I have no active mixer devices available. I checked the hardware manager and I see no issues with my sound device. Seems like something has disabled my sound without disabling the sound card. I rebooted to see if that would fix it. The volume indicator would work properly for a short period of time after reboot but soon enough it would say no mixer devices available. Also received a popup shortly after opening firefox...something that wasn't happening before.

I am sure that I have some type of wares but unsure at this time on how to remove it as nothing seems to be able to find anything.

Running XP Home Edition

I think I should have posted this in the "Am I infected? What do I do" section of the forum.

Edited by Budapest, 02 February 2011 - 10:44 PM.
Moved from XP ~BP

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#2 boopme


    To Insanity and Beyond

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Posted 03 February 2011 - 12:22 PM

Possibility that some thing was removed with ComboFix. So having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and

Malware Removal Logs
and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you posted earlier.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 donbai

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Posted 03 February 2011 - 05:37 PM

Ran the DDS app and posted both logs as requested in step 9. Also attached the Combofix log from a couple of weeks ago as asked also.

#4 Budapest


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Posted 03 February 2011 - 05:43 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic377398.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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