Posted 04 February 2011 - 06:36 AM
I have now looked in the Device Manager for the old ADSL modem (a SpeedTouch330) and it is not there, also tried a Search for it but nothing found. All I can think of now is that it is hiding in the Registry as the upgrade compatibility check brings it up each time. Is this a possibility? I do not know what I should do about Windows Mail as this is the other incompatible feature found. We do not use this, never have but if it is also causing a problem then I do not know how to remove it. As to peripherals, I left the printer, the external drive and the mouse plugged in as this was required for the compatibility check and did not realise that these should be unplugged. I would need the mouse eventually as it is a desktop, but that would not be a problem as the USB ports are at the front of the computer. This computer is using Kaspersky, (not Norton which is on my laptop) and I left it running as internet access was required for the update. If disabling this would make matters easier without risking the integrity of this computer then I will disable it temporarily. I can see the advantage of a full reformat of the hard drive which would get rid of many conflicts and I would do this if I believed the Windows 7 upgrade would then be sufficient, rather than a full copy of the OS.
Any further advice would be valued. Thank you all for your help.