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email virus


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#1 kkb

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Posted 02 February 2011 - 12:55 PM

a couple of weeks ago an email with a link to click on went to everyone in my address book. I ran full scans with McAfee, Trend House Call and Microsoft Essentials. Nothing was found by any of them. Nothing further happened...Then a couple of days ago another email went out - twice that day. I ran scans again and nothing found again. I then did a system restore back to before the first email was sent. I removed email addresses from all my contacts except for a couple of known no longer used address so I could see if the problem continued and yesterday 2 more emails went out. The links are varied...but I know that at least one of them goes to a porn video that you cannot get out of...A couple others just go to a google search screen. Thankfully there were a lot of contacts that I got back a failure to deliver notice or a notice that it was blocked. I use Windows XP and IE.

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#2 boopme

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Posted 02 February 2011 - 10:09 PM

Hello, you appear to be a victim of E-mail spoofing, which is the forgery of an e-mail header so that the message appears to have originated from someone or somewhere other than the actual source. Distributors of spam often use spoofing in an attempt to get recipients to open, and possibly even respond to, their solicitations.

E-mail spoofing

Your email account has definately been compromised. The intruder has now gained access not only to your email, but to your address book as well.
You will need to change your account passwords and secutity info after the scan and reset below.
Most of these are just a nuisance. Some are actual malware so we will scan.

If this PC is on a network all PC's need to be scanned.

Download and Update MBAM,below. Do NOT run yet.

Disconnect from the web..
If hardwired to the router disconnect from the PC.

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you donít know the router's default password, you can look it up HERE.
Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


Now reconnect router and connect tpo the web. Change email passwords.
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#3 kkb

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Posted 03 February 2011 - 11:11 AM

Thank you for your response. I have printed everything off and anxious to proceed. I have a 2wire gateway router from qwest...and yes there is a reset button....but have no idea how to change a password on it...or even if that is possible. I also have a NetGear wireless router attached to the Qwest router for use of laptops around the house...
Thank you for your help...I really appreciate it.




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