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Goolge Search Results Getting Redirected


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33 replies to this topic

#1 bibdilly

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Posted 02 February 2011 - 12:36 PM

I am having various problems with web browsing.

When I click on a link from a Google search the browser is being redirected to other sites, usually ones connected with advertising products and services. Also occasionally a new browser window will open on its own, again usually to an advertisement site.

Sometimes when opening a new tab on IE it 'locks' on 'redirecting...' and I cannot close it again.

I have tried to follow the Preparation Guide but when I run DDS the log produced in Notepad is just a jumble of garbage with 'This Program Cannot be Run In DOS Mode' at the top.

Any help appreciated.

Bob

I have now managed to create the DDS file (in safe mode) and the GMER which are attached.

Bob

EDIT: Posts merged ~BP

Attached Files


Edited by Budapest, 02 February 2011 - 04:22 PM.


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#2 CatByte

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Posted 02 February 2011 - 08:38 PM

would you please post the DDS log

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#3 bibdilly

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Posted 03 February 2011 - 04:10 AM

Sorry - DDS.txt now attached.

Bob

Attached Files

  • Attached File  DDS.txt   14.85KB   1 downloads


#4 CatByte

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Posted 03 February 2011 - 05:16 AM

Hi

Please do the following:

Download Combofix from either of the links below. You must rename it to iexplore before saving it.
Save it to your desktop. Change the save as file type to "all files"

**Note: In the event you already have Combofix, delete it, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  • If you are using Firefox, make sure that your download settings are as follows:
  • Tools->Options->Main tab
  • Set to "Always ask me where to Save the files".

Link 1
Link 2

-----------------------------------------------------------


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------

  • NOTE: If ComboFix asks to install the Recovery Console, please ALLOW it to do so.

    -----------------------------------------------------------

  • Double click on the renamed ComboFix.exe & follow the prompts. When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt so we can continue cleaning the system.

-----------------------------------------------------------


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#5 bibdilly

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Posted 03 February 2011 - 08:25 AM

Hi CatByte

I disabled the virus and malware checking programmes as advised, but when i I tried to run ComboFix I received a message saying that it could not continue unless I uninstalled AVG. I tried to uninstall AVG but the uninstall failed with the following message:

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Access is denied.

How should I proceed?

Kind Regards

Bob

#6 CatByte

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Posted 03 February 2011 - 07:04 PM

Use Appremover to remove it.

Please download AppRemover and save it to your desktop.
  • Double click on AppRemover.exe to run it.
  • Uncheck "Enable anonymous usage statistics. No personal data will be recorded."
  • Click on the Next button.
  • Click on "Remove Security Application" or "Clean Up a Failed Uninstall" depending on what you want to do. (you want the failed uninstall)
  • Click on the Next button.
  • A scan begins, please wait. Once done, click on the Next button.
  • Now you should have a list of your installed programs, choose the one you want to remove and click on the Next button. (AVG)
  • Follow the last step and reboot if asked to do so.

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#7 bibdilly

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Posted 04 February 2011 - 07:02 AM

Thank you. I have now run Combofix and have attatched the report.

Attached Files



#8 CatByte

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Posted 04 February 2011 - 09:54 AM

Hi

Please do the following:

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

FireFox::
FF - ProfilePath - d:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\ys6l0chb.default\
FF - prefs.js: network.proxy.http - 127.0.0.1
FF - prefs.js: network.proxy.http_port - 50370

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"


Here's how to do that:

1.Click File;
2.Click Save As... Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save ...

Posted Image
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.



NEXT


  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

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#9 bibdilly

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Posted 04 February 2011 - 12:57 PM

Scan reports attached.

Attached Files



#10 CatByte

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Posted 04 February 2011 - 02:32 PM

Hi

Please do the following:

Go to Start > Control Panel > Add/Remove programs

a list of installed programs will populate.

scroll down and locate the following programs > select REMOVE

J2SE Runtime Environment 5.0 Update 4
Java™ 6 Update 2
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7


Make sure you leave Java™ 6 Update 23 in place as it is the current version:



NEXT



Click Start > Control Panel.
Double-click the Java icon in the control panel.
The Java Control Panel appears.
Click Settings under Temporary Internet Files.
The Temporary Files Settings dialog box appears.

There are three options on this window to clear the cache.

  • Delete Files
  • View Applications
  • View Applets



Click OK on Delete Temporary Files window.
Note: This deletes all the Downloaded Applications and Applets from the cache.
Click OK on Temporary Files Settings window.


NEXT



The ComboFix log shows a lot of files failing signature check.

You need to upgrade to SP3, service pack 2 is no longer supported by Microsoft.


Download Windows XP service pack 3 from the Microsoft Download Center


This page will say that this installation package is intended for IT professionals and developers. However, you can safely download this file.

http://www.microsoft.com/downloads/details...08-1E1555D4F3D4


Once you have installed SP3, please re-run ComboFix - post the resulting log

(don't forget to disable the security programs)

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#11 bibdilly

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Posted 05 February 2011 - 06:21 AM

I have attempted to delete the Java programs as instructed, but in each case the delete failed and a dialog box saying 'Fatal Error During Installation' popped-up.

#12 CatByte

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Posted 05 February 2011 - 09:49 AM

Please try JavaRa

Please download JavaRa to your desktop and unzip it to its own folder.
  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions
  • Accept any prompts.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Oracle Java's Website then click Search and click on the Open Webpage button.
  • Scroll down to the Java SE Runtime Environment (JRE) option.
  • Download and install the latest Java Runtime Environment (JRE) version for your computer.(version 6, update 23)

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#13 bibdilly

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Posted 05 February 2011 - 10:21 AM

I have followed the instructions but the old Java programs still appear in the Add/Remove programs list, and I still can't remove them. The JavaRA log is attached.

Attached Files



#14 CatByte

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Posted 05 February 2011 - 10:35 AM

Hi

Looks like JavaRa removed them from the system but not the list, we may have to remove them manually

please export the following registry key

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall


Here's how to do that:

Go to Start > Run > copy and paste the following command into the run box > OK:

regedit /e "%userprofile%\desktop\output.txt" "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall"

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#15 bibdilly

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Posted 05 February 2011 - 10:47 AM

Hi.I have done that. I have not noticed any changes.




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